MyRogers & Rogers Apps
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Resolved! Accessing Ignite TV on iPad

I have updated my IOS on iPad to 14. I’ve sign in to my Rogers account, have reinstalled app, rebooted modem and nothing helps. my iPad is the only device I can’t access the app on. Rogers tech support and customer service cant/won’t help. Wont open ...

hjjjjj1 by I've Been Here Awhile
  • 1630 Views
  • 6 replies
  • 0 likes

MyRogers App Not Working After the Update

When trying to sign into the app I get an error message.Sorry something went wrongWe're working to fix this as soon as possible. Check back later.It's been weeks. I can sign in via website.   *Added Labels*

jkim0 by I've Been Around
  • 1453 Views
  • 1 replies
  • 1 likes

Ignite TV App on Android Box

I am getting " This video stream is not playable on the current device"   I am getting this message on 3 different android boxes, these boxes I am able to watch netflix, amazon prime and utube.   This is included on live tv and recorded programs, the...

ve3tej by I'm Here A Lot
  • 9254 Views
  • 12 replies
  • 0 likes

Unable to use self serve options

Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone ...

Disney plus star

Hello!So since Friday august 27th, I have not been able to use my Disney plus star account on my tv or my phone. I have a roku box and it works on that, now I’m using the same wifi but my roku is giving me a different up address than my phone and tv....

Natasha23 by I've Been Here Awhile
  • 603 Views
  • 4 replies
  • 0 likes

No pause button on app for Ignite TV boxes

Just as the title says, why is there no pause button for my Ingnite cable boxes? They show up in the WiFi app same as any other device, minus the pause button. Don’t know much about how networks and routing works, but it seems like it should be a sim...

MarkNB by I've Been Around
  • 293 Views
  • 1 replies
  • 0 likes

Mandatory MyRogers username change impossible

I have recently begun getting messages telling methat I have to change the email address I am usingas a user name to log in to MyRogers. But theemail address I am using is the ONLY email addressI have - my full rogers.com address. e.g. -fictitious_pe...

waking by I'm Here A Lot
  • 414 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Anyplace TV on Chrome OS

I have a Rogers Anyplace TV problem.  When trying to load Rogers Anyplace TV I get a message that my browser is not supported...I am on a chromebook, I use chrome.  Help

Cathy33 by I've Been Here Awhile
  • 8082 Views
  • 17 replies
  • 0 likes

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

Ignite TV App - Download & Go Feature

I am so sorry but this defies the whole purpose of using this app unless the purpose of the app is mainly to make money by using data. When I go the gym, I use the wifi provided there. Every time I use the app to watch something recorded, it keeps go...

AdamTFC by I've Been Here Awhile
  • 2392 Views
  • 6 replies
  • 0 likes

MyRogers App - No Internet Connection

I have uninstalled and reinstalled MyRogers. I have restarted my phone twice. Everytime I open the app it says no internet connection and won't let me login.     ***Edited Labels***

JABKW by I've Been Around
  • 440 Views
  • 1 replies
  • 0 likes

Resolved! How to control a new device on the ignite wifi apps

I recently bought iphone12 for my son , however I wanted to turn off wifi at 10 pm on his device. But it doesn’t work . I have been using the ignite wifi apps to control other devices’ wifi time , set up limit time . It works well . Why can’t I put c...

Cindy8 by I've Been Here Awhile
  • 1680 Views
  • 7 replies
  • 0 likes

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!...

Mangojuice by I've Been Here Awhile
  • 9100 Views
  • 55 replies
  • 1 likes

Error 30111 - Cannot Access Rogers Anyplace

Got this message today.   30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers.   I checked mergers and the TV subscription is setup. Is anyone el...