MyRogers & Rogers Apps
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The app wont let me sign in

When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...

Resolved! MyRogers app keeps sending welcome message.

I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...

Jayfull by I've been here awhile
  • 551 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV App Issue

Hello, I'm hoping for some insight from experienced users.   We recently switched from Bell to Rogers due to a great offer. Installation went smoothly and 2 boxes, internet and home phone are working fine for a week now.   One thing I cannot figure o...

FBJR by I'm here a lot
  • 1232 Views
  • 7 replies
  • 0 likes

Reporting bug in home connect Android app

Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...

Malechai by I've been here awhile
  • 608 Views
  • 4 replies
  • 0 likes

Sportsnet App Saying Not Subscribed

At the end of July I had to switch off of my legacy equipment/package to Ignite as the old equipment was no longer going to be supported as of late August.  We got a package that included the Sportsnet packages.  The product was standalone TV only as...

AdamChapman by I've been here awhile
  • 754 Views
  • 4 replies
  • 0 likes

Order Tracking on MyRogers app broken

The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not?   **Labels Updated**    

jhalmos by I've been here awhile
  • 422 Views
  • 1 replies
  • 0 likes

Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by I've been here awhile
  • 4512 Views
  • 8 replies
  • 0 likes

Contents of App Not Working

The App worked when I first downloaded it and signed up for internet with Rogers. However it had randomly stopped working. Nothing in the app works. There is just an error that says I need to "Upgrade for this Experience" the link simply takes me to ...

Mpassakas by I've been here awhile
  • 715 Views
  • 4 replies
  • 0 likes

Resolved! PST Charged in Alberta on BC Area Code

I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System.  Now in Alberta I am with Fido through Rogers.  Since I brought my B.C. phone number that is Canada wide, I am charged PST.  As w...

golfandfish by I've been here awhile
  • 2279 Views
  • 4 replies
  • 0 likes

Rogers Ignite HomeConnect App login Issue

HI,  I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12).  First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...

DurgeshDani by I've been here awhile
  • 779 Views
  • 3 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 1819 Views
  • 7 replies
  • 3 likes

Parental Controls

Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app?   *Added Labels*

Crix by I've been around
  • 423 Views
  • 1 replies
  • 0 likes

Home connect saying offline but i have wifi

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...

Mylesmoore by I've been around
  • 1113 Views
  • 3 replies
  • 0 likes

Cannot sign into Ignite Home Connect app

Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...

Juliaoc16 by I've been around
  • 466 Views
  • 1 replies
  • 0 likes

Can't login to MyRogers mobile app

Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...

Sunny2212 by I've been around
  • 529 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Home Connect App

HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...

Brimwood by I plan to stick around
  • 11275 Views
  • 19 replies
  • 0 likes