MyRogers & Rogers Apps
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Unable to sign in to Roger’s Ignite app

I am beyond frustrated. I sign in to ignite using FaceID and/or my password and I receive an error message that “something has gone wrong”. Nothing I do is successful.Issue 2 is that I cannot sign into my Yahoo email either, being sent into an endles...

Ekgaudio by I've been around
  • 1 replies

Ignite HomeConnect App won't login.

HomeConnect app keeps looping back to the login screen (where you enter your email address) after typing in my password and attempting to log in. Any solutions?Password is correct, if I enter incorrect password I do get a message telling me so.     *...

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!...

Mangojuice by I've been here awhile
  • 58 replies

Unable to use Ignite Wifi Android Application

I am using Google Pixel 4a with Android 13.I have installed this Ignite Wifi application from play store on 30 August 2022.When I open the app , it opens up a browser window to login with my Rogers portal credentials.After successful login, browser c...

Rogers App and Smart Home Monitoring App Not Working

I am have issues with the Rogers app and Smart home app. It doesn’t work on any of my apple devices. It keeps saying there is an issue and we are trying to fix it!  For the Rogers app this has been going on for about a year! And I just had a smart ho...

BAB31 by I've been around
  • 2 replies

Data Access Toggle

Hi. Is it safe to use Data Access off/on frequently? I mean... can this affect my data speed or cause any issues afterwards? I read somewhere that pausing data by using this feature may slow down mobile data on the account, and I would need to reset ...

userofred by I've been here awhile
  • 1 replies

Ignite HomeConnect App suggestion

When I'm working away from home and the modem acts up, I can usually ask a Rogers customer support representative remotely reboot the modem and clear things up. The HomeConnect App offers this feature as well -- when the modem is not in bridge mode. ...

eSIM now available in our Rogers portal?

I read a blog that this has finally become available.  Would the official Rogers mods/admins confirm if this is true?   If it is indeed possible, would you please clarify if there is a cost associated with obtaining an eSIM?   Additionally, I'm inter...

Hmm by I'm an enthusiast
  • 7 replies

Unable to Update Flex Channels

i have not been able to change my Flex channels for 4 days , Are you guys fixing the problem , there is not option to press under manage tv that says change flex channels like there was before , . How long is this gonna take and does anyone else have...

Halo1980 by I've been here awhile
  • 2 replies

MyRogers Incompatible with Mobile Safari?

Hey there,So I was looking at MyRogers and saw there was an offer to renew my home services contract at the same price but get like immensely more TV. No brainer with the bill about to jump by 110/month!But when I tried to accept the offer, it would ...

Live chat authentication problem

why is it so difficult to get authenticated before Rogers will provide Live tech support.  After logging into My Rogers account, i select live chat.  I am then prompted to ask where to send an authentication code - i selected email.  I then enter the...

mjm2 by I plan to stick around
  • 2 replies

MyRogers - Can't Change Flex Channels

You go to my rogers to change flex channels and it redirects you to which tells you the page is unavailable then you select chat and no one is available. The sad thing is there is no viable alternative.   *Added Labels*

rammer by I plan to stick around
  • 7 replies

Offer of FREE 10GB

So Rogers likes me as a customer and are giving me 10GB for FREE - just sign in and get it- I did but can’t find it among all the choices- anybody do it ?    **Labels Added**    

8iron by I'm here a lot
  • 11 replies

Rogers is holding my email hostage!

i have a right to , and need to archive my email messages in my own computer. i must maintain copies of client correspondence.   Rogers is blocking all attempts for me to generate and sync email and refuse to allow me to forward to another mail servi...

clkeller by I've been around
  • 1 replies

Resolved! Ignite Home Connect App

HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...

Brimwood by I'm here a lot
  • 12 replies