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Ignite Home Connect app

aspieser
I've been here awhile

I've read through many other posts on here already, but I haven't been able to find a fix for the app issues that I'm having. I've tried accessing the HomeConnect app after logging into MyRogers - using the link provided in the myRogers app, and I've tried clicking on the app itself. Both ways I get to the sign in screen and once I click sign in, I'm on a white screen with a pop up saying "Sorry, that didn't go as planned" and a blue button to "Try Again". I can tell you that no matter how many times I try and click that try again button (and I've tried a lot!), I'm just stuck with it flashing back to the login screen, then flash back to the "sorry" screen. I can't even get to the point of entering my credentials. I've tried unlinking and re-linking my accounts, nothing. I've tried removing the apps and reloading, nothing. I'm stuck and frustrated! All I want to do is make sure my wifi pods are actually connected since they're all flashing

4 REPLIES 4

Re: Ignite Home Connect app

57
Resident Expert
Resident Expert

@aspieser 

1. Please update to the Rogers Xfinity app.

2. If you're using a device like a phone or tablet, try setting your browser to "desktop version" instead of mobile version. How you do that depends on your device and browser, but a web search should find it.

Re: Ignite Home Connect app

aspieser
I've been here awhile

Thanks for the response, but I'm not able to find anything while googling to be able to force an app to open in a desktop version, only when using a browser, which is not my issue. 

Re: Ignite Home Connect app

57
Resident Expert
Resident Expert

That's why I said browser. Often when an app needs authentication, the authentication page pops up in a browser.  Not sure if that's the case here.  Did you download the Rogers Xfinity app?

Re: Ignite Home Connect app

aspieser
I've been here awhile

 I did download the Rogers Xfinity app. I might see if I can log in on my ipad, now I'm wondering if pop ups are blocked on my iphone

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