MyRogers & Rogers Apps
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My Rogers App Crashing

Hi, This app keeps crashing on me over the past week with the new update (Samsung S21+). I would like to pay my over due bill since you won't take my payment in stores and over the phone anymore. I have cleared the Cache, App Data and have uninstalle...

JVG1812 by I've been around
  • 131 Views
  • 1 replies
  • 0 likes

Maintenance

I am pleased that the site maintenance didn't take quite as long as outlined in the message that came up when I tried to login to the forum and MyRogers last night and this morning - screenshot below:   Maint   It does seem inordinately long to have ...

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57 by Resident Expert
  • 209 Views
  • 1 replies
  • 1 likes

Ignite TV not working with Chromecast

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.     ***Added Labels***

Lawyerman9 by I've been here awhile
  • 758 Views
  • 7 replies
  • 0 likes

Unable to See Data Usage on MyRogers App on iPhone

It randomly stopped working about 2 months ago.  I can't figure it out....because i litterally have tried everything.  Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it).  Only thi...

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Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 3761 Views
  • 21 replies
  • 1 likes

Resolved! App doesn’t work

Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app   **Labels Added**    

Blueleaf14 by I've been here awhile
  • 457 Views
  • 2 replies
  • 0 likes

Resolved! Usage and Services is not accessible

In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details.   *Added Labels*

concon86 by I've been here awhile
  • 607 Views
  • 6 replies
  • 0 likes

Ignite TV app, casting with Chromecast

The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...

Coupe57 by I've been here awhile
  • 224 Views
  • 2 replies
  • 0 likes

Resolved! PST Charged in Alberta on BC Area Code

I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System.  Now in Alberta I am with Fido through Rogers.  Since I brought my B.C. phone number that is Canada wide, I am charged PST.  As w...

Can't login in Ignite HomeConnect app

Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...