Unable to sign into Rogers apps.
Click sign in then I get a white screen and won’t let me log in ***Edited Labels***
Forum Posts
Rogers Xfinity app functionality failure
At the start of November, when they change the name of the app and everything got updated all functionality relating to profiles, assigning devices being able to control anything on any particular device. Anytime you want to click on the additional p...
Resolved! Tips for Rogers Websites & Apps
Hey Community, @57 - Thank you so much for putting this together. Please go through the checklist below when you experience any difficulty in accessing Rogers’ websites and apps; it can help with other websites as well. Cheers, RogersMoin
Usage details not available.
Hello everyone, I have 5G home Internet from ROGERS and every time I open my MyRogers application On my iPhone to check how much data I used I can’t and I see that the usage details not available so anyone can help or had the same problem before and ...
Resolved! HomeConnect mobile app constant login frustrations
Greetings from the void. I have returned to provide feedback on the HomeConnect mobile application. I am a fan of my Rogers Ignite TV. Most features of my TV, Internet, and phone have worked well and my interactions with Rogers support have been posi...
Can’t sign in to home connect app
Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...
Incorrect Address in MyRogers
Hi, I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. When I view my internet in myrogers either in the browser or the app I get a missingInfoError "Sorry so...
Resolved! Rogers XFinity App Error Screen
Does anyone has this screen when trying to log in the XFinity app? On my side, the issue started with the previous Rogers App, and then stayed after the XFinity app was released. Rogers' technician says they are working on it, but I am sure they hav...
Rogers Ignite App loops infinitely
Title says it all. You try to sign in, it opens chrome, then it goes back to the app, then back to chrome, then back to the app, etc. eventually it will crash.
Resolved! Multi-factor authentication
rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account but I never receive a SMS code when logging in ? ***EDITED LABELS***
Can't LogIn to MyRogers App
I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes. ***ADDED...
Unable to access Rogers xfinity app on iphone
Every time I try to login in the Rogers Xinfinty app it asks for username and password. And the screen remains still nothing happens. Even if I am logged inside the MyRogers app also. ***Edited Labels***
Resolved! Ignite Home connect app will not login
The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...
Rogers Xfinity App
Downloaded the Rogers Xfinity app on my Samsung phone and Samsung tablet. I can't login on either device. I put my username and password in, it goes back to the login page every time. It even sent a 6 digit authentication code for the tablet and stil...
Home Connect App
So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8. So I need to get a new IPad after paying dearly for the Ignite internet, home phone...
Not able to watch xfinity for american channels
I have Xfinity and when I watch live tv on my phone, I can only watch Canadian channels. When I go to watch american channels, I can't. Why? I pay alot of money for this service so why can't I view american channels? I was able to before Xfinity came...
Unable to View Internet Usage
When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app ***Edited Labels***
Rogers App
So many times after 11pm i.Want to turn off the data to my kids phone bite.Your app is not working and/or when I tried to go on to my Roger's through the browser, it too is not working.What is the issue?Do you guys shut down at 11 p m... I mean.If yo...
Ignite Home Connect app asking for upgrade for this experience?
My Homeconnect app was working fine a week ago. No changes to cell phone nor the app. My account is properly linked at rogers.com for Ignite Internet service. Tried to clean app cache and data and even reinstall to no avail. Phone is a S20 with And...
Can't login in Ignite HomeConnect app
Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...
