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Resolved! PST Charged in Alberta on BC Area Code

I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System.  Now in Alberta I am with Fido through Rogers.  Since I brought my B.C. phone number that is Canada wide, I am charged PST.  As w...

golfandfish by I've been here awhile
  • 1658 Views
  • 4 replies
  • 0 likes

Rogers Ignite HomeConnect App login Issue

HI,  I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12).  First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...

DurgeshDani by I've been here awhile
  • 532 Views
  • 3 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 1510 Views
  • 7 replies
  • 2 likes

Parental Controls

Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app?   *Added Labels*

Crix by I've been around
  • 285 Views
  • 1 replies
  • 0 likes

Rogers Home Connect app continuously logs out

Rogers Home Connect app on my android phone logs out continuously, sometimes multiple times in the day, and I have to login again each time.This is becoming so painful, unreliable and useless for the security purposes (cameras & motion detection), wh...

aserag2000 by I've been here awhile
  • 246 Views
  • 0 replies
  • 0 likes

Home connect saying offline but i have wifi

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...

Cannot sign into Ignite Home Connect app

Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...

Juliaoc16 by I've been around
  • 333 Views
  • 1 replies
  • 0 likes

Can't login to MyRogers mobile app

Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...

Sunny2212 by I've been around
  • 382 Views
  • 1 replies
  • 0 likes

Port Forwarding Issues

Hi I have just switched from Bell to Rogers and have spent the last three days trying (unsuccessfully) to set up Port Forwarding using this new Home Connect App.   I have two big issuesI) Rogers tech support have told me that they do not support the ...

BobK1 by I've been around
  • 368 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Home Connect App

HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...

Brimwood by I plan to stick around
  • 10280 Views
  • 19 replies
  • 0 likes

Unable to Make Changes in the HomeConnect App

I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...

Homeconnect app issue

Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...

hk3425 by I've been around
  • 376 Views
  • 1 replies
  • 0 likes

Data

Why is my data not showing on my app       ***Added Labels***

BMM1 by I've been around
  • 278 Views
  • 1 replies
  • 0 likes

Home Connect App upgrade experience

Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...

Cc63 by I've been here awhile
  • 1274 Views
  • 6 replies
  • 0 likes

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 1861 Views
  • 8 replies
  • 0 likes

Connecting Rogers Apps to Apple

I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...

Gidget1 by I'm here a lot
  • 326 Views
  • 1 replies
  • 2 likes