MyRogers & Rogers Apps
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Resolved! Rogers Smart Home app not connecting

On the smart home app, I keep getting an error saying it can't connect and telling me to connect to WiFi or data, and my phone is on data, Smart Home on its own cell signal. I've tried to uninstall/reinstall and I don't see an option to upgrade the f...

alvinlau by I've been here awhile
  • 442 Views
  • 3 replies
  • 0 likes

Usage details not available.

Hello everyone, I have 5G home Internet from ROGERS and every time I open my MyRogers application On my iPhone to check how much data I used I can’t and I see that the usage details not available so anyone can help or had the same problem before and ...

MyRogers: Services button doesn't work

In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. What should i do?   ***ADDED LABELS***

Poorlight by I've been around
  • 354 Views
  • 3 replies
  • 2 likes

Internet Detailed Usage

I need to view current internet usage. I can view what is outstanding, but would like to view current cycle data. Have tried via the app and online and reached out to support. Support didn't provide any useful information. They kept providing old cyc...

Tanya326 by I've been around
  • 202 Views
  • 1 replies
  • 0 likes

HomeConnect App Login Loop

We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and w...

Mattman1991 by I've been here awhile
  • 766 Views
  • 8 replies
  • 1 likes

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 627 Views
  • 2 replies
  • 0 likes

Ignite TV App on Android TV

For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...

Dgftv by I've been around
  • 3333 Views
  • 4 replies
  • 0 likes

Rogers Smart Home App

I set my Smart Home app to remember my credentials and allow for thumb authentication. I regularly have to enter my username and password and it is aggravating when arriving home to shut off the alarm. Please help!   *** Edited Labels ***

SWG67 by I've been around
  • 212 Views
  • 1 replies
  • 0 likes

Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by I've been here awhile
  • 954 Views
  • 6 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 636 Views
  • 5 replies
  • 1 likes

Cannot View Sportsnet Plus Content

Anyone else been having issues with sportsnet plus saying you aren’t subscribed to any content? It’s been over a week now where I log in via my TV provider (Rogers) where I am subscribed to all sportsnet channels, but the app is saying otherwise.    ...

jmmelo92 by I've been here awhile
  • 615 Views
  • 5 replies
  • 1 likes

Unable to receive Rogers SMS verification

I am not with Rogers for my cellular services. I have no filters or restrictions active on my device or through my cellular provider, I have added the Rogers short codes 50500, 100100, 89000, and 93998 to my contacts, I have toggled airplane mode, I ...

C_Richards by I've been here awhile
  • 422 Views
  • 2 replies
  • 0 likes

Ignite TV watch anywhere on any device

I have been having problems with ignite TV for a while now I cannot get it on any of my devices I keep calling for support and talking to them they keep telling me that it must be under maintenance I don't understand why I can't speak to somebody who...

Cecilia1 by I've been around
  • 280 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers App wont allow login

the app won't let me log in. It continually sends me to a new captcha, even when I get all correct. I have to log on on a browser. Reading the other reviews, this is a problem for many! I have a Samsung S22+ I rebooted the phone and I also have CClea...

R_Ainbinder by I've been here awhile
  • 1446 Views
  • 6 replies
  • 0 likes