MyRogers & Rogers Apps
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Smart Home app will not work on iPhone

I had the Rogers Smart Home Monitoring system installed a week ago, and it refuses to work on my iPhone 11. It will only connect to the camera about once every fifty tries, and although I can arm the system from my phone before leaving the house, I c...

NS21 by I'm Here A Lot
  • 361 Views
  • 4 replies
  • 0 likes

Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete.   **Labels Added*...

jc277 by I Plan to Stick Around
  • 323 Views
  • 4 replies
  • 0 likes

Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.)   Would I do better phoning Rogers to se...

jc277 by I Plan to Stick Around
  • 267 Views
  • 1 replies
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MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 150 Views
  • 1 replies
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Ignite TV App, Crave turns French

Anyone else experience this issue? When I use my phone to watch movies on Crave through the Ignite app, it's in English. When I cast it onto my TV via chromecast, it automatically turns French. I tried asking Rogers tech support but doesn't seem like...

wongal by I've Been Around
  • 522 Views
  • 1 replies
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Rogers MyWifi App Issue

downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea???      **Labels Added**    

dg74 by I've Been Around
  • 434 Views
  • 6 replies
  • 0 likes

Rogers email inbox limitation

I am looking in my inbox for an important email from Feb 2021. Unfortunately the oldest email there is from Mar 2021. I have my Rogers email for 15 years and i deleted only junk and unimportant emails.Does Rogers deleting emails older then a year aut...

Resolved! Ignite tv app - Playback issue: 2111

Please advise how to fix .. started Friday Feb 26 ... when selecting a show to watch (Jeopardy) the screen says: "We're sorry, but were unable to play this video right now. Please try a different channel or program." .... but NOTHING works at all ......

Debhanley2 by I've Been Here Awhile
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  • 12 replies
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Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 274 Views
  • 3 replies
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Ignite TV App Playback Controls

Why can Rogers Tech people add a PAUSE, PLAY, REWIND and FASTFORWARD button on the IOS app? Bell has it. So why can Rogers add that feature to their Ignite TV app?   *Added Labels*

amo3 by I've Been Around
  • 271 Views
  • 1 replies
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Crave App + Rogers + Captcha issues

I've recently got an Android tablet and installed Crave on it. Tried to log in with my Rogers subscriber info but I'm stuck in the captcha verification. No matter how many times I do the verification, it always loops back to the "I'm not a robot" pro...

Error when Swapping Flex Channels

A two and a half hour wait is NOT customer service, by the way ...   I'm trying to change some of the Flex channels, in the first month of using Ignite, and when I try to deselect mostly the sports channels, I get this coming up:   Removing 4K Chann...

Ian_J1 by I've Been Here Awhile
  • 420 Views
  • 5 replies
  • 0 likes

Can't load the check availibity page after logging in

Hello,  I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...

moohhh by I've Been Around
  • 143 Views
  • 1 replies
  • 0 likes

Crave App

Rogers support told me it takes up to 24 hours in order to be able to log into Crave TV using Rogers account. I have Crave+HBO+Movies on my Ignite TV account and I can access content using Rogers boxes but 4 days after Ignite TV is installed I still ...

svlacic by I Plan to Stick Around
  • 13217 Views
  • 51 replies
  • 2 likes

Resolved! Casting from Ignite TV app

I just got Roger's Ignite TV and internet and installed the Ignite TV app on my Galaxy S9. I can watch a program on my phone but I can't see any options for casting to a TV or Chromecast device. Is this not possible?   *Added Labels*

Klf by I'm Here A Lot
  • 25717 Views
  • 71 replies
  • 0 likes