Ignite tv app not working
I sign in and it says something went wrong. ***Edited Labels***
Forum Posts
Unable to log into the ignite wifi app
I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...
Resolved! Services option greyed out on MyRogers app
The services option on my Roger’s app has been greyed out for months. Very frustrating to not be able to view my data usage. I’ve reinstalled the app and nothing? ***ADDED LABELS***
The app wont let me sign in
When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...
Resolved! MyRogers website showing 0 GB monthly and daily usage history
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
Resolved! MyRogers app keeps sending welcome message.
I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...
MyRogers app doesn't work
MyRogers app doesn't work, shows only photo of a girl on her phone. I can't view my bill through emails. **Labels Updated**
Resolved! Ignite TV App Issue
Hello, I'm hoping for some insight from experienced users. We recently switched from Bell to Rogers due to a great offer. Installation went smoothly and 2 boxes, internet and home phone are working fine for a week now. One thing I cannot figure o...
Reporting bug in home connect Android app
Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...
Sportsnet App Saying Not Subscribed
At the end of July I had to switch off of my legacy equipment/package to Ignite as the old equipment was no longer going to be supported as of late August. We got a package that included the Sportsnet packages. The product was standalone TV only as...
Order Tracking on MyRogers app broken
The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not? **Labels Updated**
Resolved! Ignite app won’t let me login
Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...
Contents of App Not Working
The App worked when I first downloaded it and signed up for internet with Rogers. However it had randomly stopped working. Nothing in the app works. There is just an error that says I need to "Upgrade for this Experience" the link simply takes me to ...
Resolved! PST Charged in Alberta on BC Area Code
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As w...
Rogers Ignite HomeConnect App login Issue
HI, I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12). First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...
Can't proceed with home connect app
I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter. **Labels Added**
Parental Controls
Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app? *Added Labels*
Rogers Home Connect app continuously logs out
Rogers Home Connect app on my android phone logs out continuously, sometimes multiple times in the day, and I have to login again each time.This is becoming so painful, unreliable and useless for the security purposes (cameras & motion detection), wh...
Home connect saying offline but i have wifi
I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...
Cannot sign into Ignite Home Connect app
Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...