MyRogers & Rogers Apps
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cannot link my internet account to my rogers

Hello i have an existing rogers account that ends with (redacted). I activated my rogers ignite home internet yesterday and i am trying to link the internet account to my rogers but it wont allow me to link. It says the accoint is already registered ...

itzdrmac by I've Been Here Awhile
  • 422 Views
  • 7 replies
  • 0 likes

Ignite Wifi Hub Device Not Listed Although Connected

Does anybody know why a device that is connected to your network would not show up on the list of connected devices? On the wifi hub app I've checked under "Connected Device" as well as "Not Connected Device" list and the device in question does not ...

ricky123 by I've Been Here Awhile
  • 6378 Views
  • 24 replies
  • 0 likes

Many Options on My Rogers Account do not work

haven't been able to access My Rogers for more than a week now.  Can see my amount owing but can't access anything else on My Rogers, including downloading my bill or looking at the bill.  Just the amount owing when My Rogers page loads, nothing else...

RyeEncoke by I Plan to Stick Around
  • 188 Views
  • 1 replies
  • 0 likes

New Sportsnet app for Firestick not working

Hey everyone. What is going on with the Rogers Sportsnet new app? Ever since they changed the design, I am buffering constantly, and being kicked off the channel I am watching. Many errors in this new app. Rogers IT, please get this sorted!   *Added ...

Reade by I'm Here A Lot
  • 1444 Views
  • 11 replies
  • 0 likes

Resolved! Site won't let me upgrade phone.

I tried to upgrade my phone on the myrogers app, and it would have a "Sorry! Something Went Wrong." error when I clicked checkout. So I switched to desktop, used 2 different browsers, and am getting the same error on the page before the one with the ...

dnkghs by I've Been Around
  • 654 Views
  • 1 replies
  • 1 likes

How do i see my bill and what is "current balance"?

New to rogers. How do I see my bill from the app. I click billing and see "current balance" 0 (payment required by date X) . Then below that is "view bill" which shows a higher number. Which one here is the bill i have to pay. What does the current b...

lakooo by I've Been Around
  • 597 Views
  • 1 replies
  • 0 likes

Resolved! "Details not available"

Why am I getting this detail not available message on myrogers app? Is this a widespread problem, or is it just me with this problem?   ***Added Labels***

Unable to view MyRogers bill on Safari or Chrome

my mac does not allow me to view rogers PERSONAL BILL from either chrome or safari -browsers- I  tried changing the "user agent" on Develop tab - but still cant view my bill.:) I can pay it no problem (LOL ) but I cant see my bill. I heard Rogers sit...

crstone by I've Been Here Awhile
  • 4201 Views
  • 10 replies
  • 0 likes

Resolved! Persistent Subtitles While Casting From Ignite TV App

I recently started casting live tv and on demand from the Ignite TV app to my TV. There are white subtitles appearing on everything I watch. All options under accessibility in the app are turned off. Subtitles are also turned off in my settings of my...

Samm337 by I've Been Around
  • 500 Views
  • 1 replies
  • 0 likes

Smart Home Monitoring App Login Issues

Since I got this, it always logs me out. I have to login again and again. I closed and even uninstalled the apps. It worked for a while then need to login again. And sometimes even if I correctly entered my info, it won't login. I have to reenter lot...

Nicolai by I've Been Around
  • 2540 Views
  • 14 replies
  • 0 likes

Can't view "My Services" tab on app or browser?

I just got Roger's Ignite 75 set up on August 24th and for some reason I cannot access the "My Services" tab on either my app or on my browser. I assume this is where I can see my usage information, etc.. is this normal for a new account?I can see my...

Laurali987 by I've Been Around
  • 1429 Views
  • 3 replies
  • 0 likes

MyWiFi App - Connection Issues

I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on th...

MEESEEKS by I'm Here A Lot
  • 3203 Views
  • 9 replies
  • 0 likes

Resolved! Linked Accounts

When signing into My Roger, I'm getting a pop-up message telling me that I don't have My Rogers account linked to my account number. I dutifully followed the instructions and linked my account, which also requires your postal code. The postal code bo...

jimboden by I'm an Advisor
  • 11418 Views
  • 158 replies
  • 1 likes

Ignite TV App Crashing

Hi there, I posted a comment on the Google Play store re the Ignite TV app routinely crashing. I received an email to come here and join the community but appears my ability to post comment on the Ignite TV app board has been disabled. Please send li...

Mgalda99 by I've Been Around
  • 582 Views
  • 1 replies
  • 0 likes