MyRogers & Rogers Apps
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Ignite Wifi Hub Unpause not working

I have my daughters devices pausing every night at 10pm for no reason. Have tried checking to ensure all schedule are clear, deleted profile and still can’t get her connected to our home wifi. Incredibly frustrating and no other device has these issu...

Struuunz by I've been here awhile
  • 1983 Views
  • 9 replies
  • 0 likes

Ignite TV app on iPhone 15.

I recently upgraded to an iPhone 15 since then I am not able to sign into my Rogers ignite app. I have attempted to delete reinstall powered off my phone still no luck. I get to the user ID screen on website and then it freezes will let me do anythin...

parkoo by I'm here a lot
  • 181 Views
  • 1 replies
  • 0 likes

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 233 Views
  • 1 replies
  • 0 likes

Home phone online manager

Is there something going on with the online manager? I've tried signing in multiple times, but all I get is that it's unavailable at the moment.   **Labels Added**

Sparrow2 by I've been here awhile
  • 132 Views
  • 1 replies
  • 0 likes

Technical error

When i try to access manage TV or Internet. Sorry, There is a problem on our end. Thanks for your Patience while we work to fix it. Please Check back later. .....it's been over two months called technical support a few times and nobody can figure out...

mich1102 by I've been around
  • 147 Views
  • 1 replies
  • 0 likes

Download recordings Ignite tv app

I have the Ignite tv app for android on a Samsung tablet. Is there any way to change the location for downloading recordings from the internal storage to the sd card?   **Labels Added**    

Jokerz by I've been around
  • 146 Views
  • 1 replies
  • 0 likes

Resolved! NHL on Sportsnet+

Honestly, how hard can it possibly be to allow the user to select home or away broadcasts?As an Avalanche fan in Canada, I would really like to be able to choose the Altitude broadcast for every Avs game. It was a really nice feature of NHL Live… Why...

PoodleDad by I've been around
  • 348 Views
  • 1 replies
  • 0 likes

Changed my plan

I changed my plan earlier today; however this is not yet reflected in MyRogers account (nor do I have live data usage stats). On the MyRogers app my previous plan is still showing (as well as the amount due / due date). Any idea how long this will ta...

Resolved! Multi-factor authentication turns on by itself.

Please stop re-enabling MFA when I sign on without my permission. I disabled it for a reason, I do not want to be sent on a goose chase to find my phone each time when I try to log in on PC. How do I stop it from turning on again? It feels like I'm g...

Tmothy12 by I'm a reliable contributor
  • 1602 Views
  • 10 replies
  • 3 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 347 Views
  • 5 replies
  • 0 likes

Can't LogIn to MyRogers App

I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes.   ***ADDED...

inohkr by I've been around
  • 206 Views
  • 1 replies
  • 0 likes