I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this. ***Added Labels***
I have home connect app. Added all my devices . How do I view which apps and sites have been used from those devices in home connect.I do see usage page for each device . It shows the chart of duration of the device , but doesn’t provide any details ...
It randomly stopped working about 2 months ago. I can't figure it out....because i litterally have tried everything. Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it). Only thi...
rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account but I never receive a SMS code when logging in ? ***EDITED LABELS***
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app **Labels Added**
In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. *Added Labels*
The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...
My family's devices (iPads & iPhones) are all connected to our home network but they are not showing up in the "Connected" devices on my Rogers HomeConnect App. I used to be able to set usage limits for my kids and had profiles created with their ass...
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As w...
I installed ignite internet in my new apartment about a week ago, and my phone and laptop both have consistently shown that their wifi is paused, and the webpage prompts me to check the HomeConnect app to resume internet access. When I log in to the ...
Anyone having this issue? Rogers had replaced my router but some apps don't work on WiFi but work on mobile. They worked fine like 3 weeks ago. **Labels Added**
Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...
“MyRogers” is not working for weeks now. Comes back with “Something Went Wrong” message every time. **Labels Added**
I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...
Hi guys, I am wondering how to lookup payment histories including device plan that longer than 24 months period, as in the rogers account only showing the attachments up to 24 months Thanks ***Edited Labels***
The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings ...
There's a device connected to my network that doesn't appear in the devices list in the HomeConnect app. It is definitely using wifi as I'm able to access it (it's a ring camera) and it shows up in the device list on router login page (10.0.0.1). I w...
I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas? ***Edited Labels***
Hello!I'm trying to log into the homeconnect app to make some changes to the wi-fi to fix some problems but whenever I try to login, it would keep looping back and asking me to login infinitely.When I tried to pull up my internet information on myrog...
