MyRogers & Rogers Apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Order Tracking on MyRogers app broken

The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not?   **Labels Updated**    

jhalmos by I've been here awhile
  • 305 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 22815 Views
  • 35 replies
  • 13 likes

Resolved! Ignite app won’t let me login

Hi,I have been a Roger’s mobile member for many years. I recently purchased ignite internet, and am scheduled to have it set up on May 2. I downloaded the ignite app to try to log in and get things ready, but it won’t let me log in with my Rogers cre...

eshrive2041 by I've been here awhile
  • 4009 Views
  • 8 replies
  • 0 likes

Contents of App Not Working

The App worked when I first downloaded it and signed up for internet with Rogers. However it had randomly stopped working. Nothing in the app works. There is just an error that says I need to "Upgrade for this Experience" the link simply takes me to ...

Mpassakas by I've been here awhile
  • 616 Views
  • 4 replies
  • 0 likes

Resolved! PST Charged in Alberta on BC Area Code

I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System.  Now in Alberta I am with Fido through Rogers.  Since I brought my B.C. phone number that is Canada wide, I am charged PST.  As w...

golfandfish by I've been here awhile
  • 1949 Views
  • 4 replies
  • 0 likes

Rogers Ignite HomeConnect App login Issue

HI,  I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12).  First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...

DurgeshDani by I've been here awhile
  • 664 Views
  • 3 replies
  • 0 likes

Can't proceed with home connect app

I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter.   **Labels Added**    

KMurreh by I've been around
  • 1668 Views
  • 7 replies
  • 3 likes

Parental Controls

Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app?   *Added Labels*

Crix by I've been around
  • 360 Views
  • 1 replies
  • 0 likes

Rogers Home Connect app continuously logs out

Rogers Home Connect app on my android phone logs out continuously, sometimes multiple times in the day, and I have to login again each time.This is becoming so painful, unreliable and useless for the security purposes (cameras & motion detection), wh...

aserag2000 by I've been here awhile
  • 330 Views
  • 0 replies
  • 0 likes

Home connect saying offline but i have wifi

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...

Mylesmoore by I've been around
  • 1053 Views
  • 3 replies
  • 0 likes

Cannot sign into Ignite Home Connect app

Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...

Juliaoc16 by I've been around
  • 410 Views
  • 1 replies
  • 0 likes

Can't login to MyRogers mobile app

Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...

Sunny2212 by I've been around
  • 462 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Home Connect App

HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...

Brimwood by I plan to stick around
  • 10904 Views
  • 19 replies
  • 0 likes

Unable to Make Changes in the HomeConnect App

I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...

Homeconnect app issue

Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...

hk3425 by I've been around
  • 458 Views
  • 1 replies
  • 0 likes

Data

Why is my data not showing on my app       ***Added Labels***

BMM1 by I've been around
  • 338 Views
  • 1 replies
  • 0 likes

Home Connect App upgrade experience

Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...

Cc63 by I've been here awhile
  • 1471 Views
  • 6 replies
  • 0 likes