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Unknown devices accessing wifi

I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...

mikeandshan by I've been here awhile
  • 187 Views
  • 2 replies
  • 0 likes

TV Go casts ok, but fails on phone screen

The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings ...

ASHelp by I've been here awhile
  • 537 Views
  • 4 replies
  • 0 likes

Device Missing from Ignite HomeConnect App

There's a device connected to my network that doesn't appear in the devices list in the HomeConnect app. It is definitely using wifi as I'm able to access it (it's a ring camera) and it shows up in the device list on router login page (10.0.0.1). I w...

kale75 by I've been around
  • 286 Views
  • 1 replies
  • 0 likes

Ignite HomeConnect App - Can't Login

I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas?     ***Edited Labels***

MikeNeri81 by I plan to stick around
  • 972 Views
  • 3 replies
  • 0 likes

Sportsnet now

Sportsnet now quality is horrible, wouldn’t recommend. I watch on a 1440 monitor but I’m stuck with Sportsnets 1080p. It’s 2024 lol time to step it up Rogers. Buy more servers and dedicate more processes to streaming decent quality lol     ***Edited ...

Elepant by I've been around
  • 377 Views
  • 2 replies
  • 0 likes

Ignite Wifi Hub Unpause not working

I have my daughters devices pausing every night at 10pm for no reason. Have tried checking to ensure all schedule are clear, deleted profile and still can’t get her connected to our home wifi. Incredibly frustrating and no other device has these issu...

Struuunz by I've been here awhile
  • 2141 Views
  • 9 replies
  • 0 likes

Ignite TV app on iPhone 15.

I recently upgraded to an iPhone 15 since then I am not able to sign into my Rogers ignite app. I have attempted to delete reinstall powered off my phone still no luck. I get to the user ID screen on website and then it freezes will let me do anythin...

parkoo by I'm here a lot
  • 231 Views
  • 1 replies
  • 0 likes

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 320 Views
  • 1 replies
  • 0 likes

Home phone online manager

Is there something going on with the online manager? I've tried signing in multiple times, but all I get is that it's unavailable at the moment.   **Labels Added**

Sparrow2 by I've been here awhile
  • 163 Views
  • 1 replies
  • 0 likes

Technical error

When i try to access manage TV or Internet. Sorry, There is a problem on our end. Thanks for your Patience while we work to fix it. Please Check back later. .....it's been over two months called technical support a few times and nobody can figure out...

mich1102 by I've been around
  • 168 Views
  • 1 replies
  • 0 likes

Download recordings Ignite tv app

I have the Ignite tv app for android on a Samsung tablet. Is there any way to change the location for downloading recordings from the internal storage to the sd card?   **Labels Added**    

Jokerz by I've been around
  • 165 Views
  • 1 replies
  • 0 likes