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Resolved! Upload Speeds Changed?

Hello,   I recently upgraded to the CGM4331COM modem (speed tests comes back of Download 850mbps Upload 50mbps); before the switch and i had the CODA 4582; the older modem used to provide 150-160mbps upload; i'm currently on the 1gbps/30mbps.   Is th...

elmirix by I plan to stick around
  • 2067 Views
  • 3 replies
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Websites not reachable

Amazon.ca worksGoogle.ca worksYoutube.com worksKeepsolid.com doesnt workRogers.com doesnt workCanadacomputers.com doesnt workAll my devices have same problem while connected to the rogers router.But when using my virgin mobile data all the websites w...

RajR by I've been here awhile
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Resolved! How does my signal look? Tech coming

I've been having problems with my legacy tv as I guess it is called.  CNN never comes on, other channels above sometimes come on, often are "black screen" but the Guide is visable.   Thisis my modem, I'm not sure how to see my TV levels.     *Added ...

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ddddeed2 by I've been here awhile
  • 1406 Views
  • 1 replies
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Resolved! How to connect USB HDD to network

Hi all,I'm trying to figure out if it's possible to use my USB HDD (WD My Book) like a NAS with my XB7 and a spare router with USB ports. When I had the CODA modem, I used it in bridge mode and my own router had USB ports so I was able to just connec...

Hwaiting by I plan to stick around
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  • 2 replies
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Internet service is horrible

I have been a Rogers customer for about three decades between internet and phone plans. I have experienced outages to my internet frequently, the latest one still ongoing and lasting over 24 hours at this point. I constantly have problems with my int...

LaVie1 by I've been around
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  • 1 replies
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Hitron CODA 4582U: TP Link RE450 range extender won't connect

Hi there,We have a Hitron CODA4582 router and I've been trying to extend the wireless network to the back of our house using a TP-Link RE450 range extender. I have gone through the set up over and over again, reset the TP Link extender numerous times...

elong by I've been here awhile
  • 5426 Views
  • 5 replies
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Can't Log in to Hitron modem CGNM-3552

Today I was trying to Port Forward my router address, and we do not remember the password and username. So I looked at the router and put the username and password into it but it did not work.  Am I supposed to do something before????   ***Edited Lab...

tracy7 by I've been around
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  • 1 replies
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Wifi Agreement with rogers -Home Office Wifi

I have a agreement with rogers about the home office wifi, I though of it as a great deal to get for my house but soon later I found out about how awful is the wifi experience I have. I wasn’t satisfied with the wifi and called rogers for cancelling,...

Windwang by I'm here a lot
  • 2145 Views
  • 8 replies
  • 1 likes

Unstable ping and Latency issues on both Ethernet and WiFi

Hello all, In desperate need of some help with ping and latency issues on a hardwire ethernet connection and WiFi. For the past two weeks, I have had unbelievably unstable ping and latency while playing rocket league to the point where it is almost u...

jkrupa by I've been here awhile
  • 4777 Views
  • 8 replies
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Port Forwarding - Only Works From External Network

I have setup port forwarding on my XB7 ingite wifi to point to a host/port on my lan. This seems to be working great when I access from an external network, but not working when trying to access from my lan. The service uses a dns record on an extern...

smiljka by I've been here awhile
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  • 2 replies
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Non stop service interruptions every single day and night .

Non stop service interruptions across the board with Rogers services every single day and night for the past 3 months , this is unacceptable . I was told the switch to ignite would be a seamless transition , it has been anything but . How can a busin...

Jlr123 by I've been here awhile
  • 882 Views
  • 1 replies
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Resolved! Ignite Hub Gen2 - Can I use this as an access point

Hi,   I have the rogers ignite services and was wondering if I can us the Ignite Hub as an access point only in my home. What I mean is, plugging the Rogers Nokia ONT fibre modem into my router of choice and this is something I can already do. But no...

smiljka by I've been here awhile
  • 1369 Views
  • 1 replies
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VOIP phone not working

I got rogers internet about a month ago.  At first my magic jack phone service was working great, however for 3 weeks now when we call out the person receiving the call doesnt hear our voice.  When we receive calls it works no problem.  I have tried ...

snugerud by I'm here a lot
  • 1863 Views
  • 1 replies
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Resolved! Do the Nokia Onts need to be returned?

Hey,I recently moved units in my FTTH connected apartment building, and when the Rogers technician came to move over my internet service, he brought a new Nokia ONT to install. So now I'm wondering what I need to do with the old one in the other unit...

Disable DHCPv4 on Ignite Hub (CGM4140COM)

Hi all. Is it possible somehow to disable DHCPv4 on the Ignite Hub (CGM4140COM)? I looked through the settings and I only found the option to disable DHCPv6, but not the DHCP server for IPv4. I have my own device hooked up that acts as a DHCP server ...

nocatix by I've been here awhile
  • 5580 Views
  • 9 replies
  • 1 likes

Rogers Ignite WiFi Gateway Modem (Gen 2) - Lan Port 4 - No Connection

I just got this modem in the mail, plugged it in and I'm successfully connected to the internet.   The LAN ports 1-3 work.    The problem I'm having is,   the LAN port 4, the red one, whenever I plug an Ethernet cord in LAN port 4, I get no internet ...

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rinry by I've been around
  • 7133 Views
  • 5 replies
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Cannot send emails from one of my accounts

I need specific help with one of my email accounts. I've reviewed all the help on both Rogers and Yahoo websites with no success. How can I contact by email, somebody who can help me?   I have an email account (book-order@rogers.com) which will not a...

i75Dave by I plan to stick around
  • 2861 Views
  • 6 replies
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Emails

I haven’t been getting my emails from rogers can. you check my back end I feel there my be a problem with my instant messaging device to server to cloud for employees that work from home , I feel the ransome where from serial number from manufacturer...

larexpo by I've been here awhile
  • 896 Views
  • 1 replies
  • 0 likes