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Forum Posts

Can't Access 10.0.0.1 Portal

Hello,   I have 1GB Ignite internet. Recently it has been going down a lot. I called Rogers, they said everything was fine on their end. After seeing another post which recommends having a look at the downstream and upstream signal data following the...

Okvjg by I've been around
  • 6321 Views
  • 2 replies
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Resolved! Ignite Internet Gigabit - Slow Speeds

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.     Downstream Overview Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM4.200738.9832...

m3rked by I'm here a lot
  • 39011 Views
  • 160 replies
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Resolved! Ignite WiFi Router password reset

So, I discovered something today that is pretty concerning.  I tried to log into my router today and found that my password did not work.  After a number of attempts, I tried "password" and sure enough it worked.   At some point, Rogers installed a n...

tgilbert by I've been here awhile
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Resolved! Wifi Pods

I have been told by one of my device suppliers the unit does not work because of network congestion. I have the Ignite wifi gateway that supports 2.4 and 5. Rogers support said I will send you a POD to help. I installed it and using the Rogers Hub Ap...

jelliott0 by I've been here awhile
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  • 5 replies
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Ignite modem channel box is grayed out

I have a 1gb Internet with rogers but all I'm getting is a little over 200mbps download on WIFI. I tried several tweeks to improve my WIFI download speed but didn't help. I logged into the ignite box to try changing the channel but both the Auto and ...

aelzein by I've been around
  • 1394 Views
  • 1 replies
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Resolved! How does Rogers Ignite determine hostname of a device?

How does Rogers Ignite determine hostname of a device? I am trying to identify computers in the household and are getting description of devices labelled  LAPTOP-0U0F6VG and Laptop-H3Q9569E  I can't figure out which is which. Thanks ***Edited Label...

togreer by I've been around
  • 1489 Views
  • 3 replies
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Poor Internet/TV/Phone Quality

In the past couple weeks I feel like my ignite services have gotten worse. At first, the home phone started cutting out. After that I noticed that my TV would lag occasionally, and websites on computers wouldn't fully load. After looking over some si...

psmuz by I've been here awhile
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Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I'm here a lot
  • 2487 Views
  • 3 replies
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Troubleshooting Packet Loss

Perhaps before I dive in to troubleshooting, it may be helpful to understand what is an "acceptable" amount of packet loss. Doing some ping tests from command line for a PC connected directly to the modem, I tend to get 1%-2% packet loss when pinging...

FireShot Capture 005 - CODA-4582U Router - Hitron Technologies - 192.168.100.1.png
pk17 by I plan to stick around
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Alternate Internet Solutions

What are the internet solutions if I live in an area with out Rogers internet service?Rural 25? Mobile rocket hub?   **Labels Added**    

Gg65 by I've been around
  • 701 Views
  • 1 replies
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5ghz wifi signal keeps dropping

My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue?   ***Edited Lables***

nagasur by I plan to stick around
  • 1804 Views
  • 4 replies
  • 0 likes

Fibre powered internet

I have just signed up for fibre powered but CSD was not able to explain well. Will I continue to use the coax cable for fibre? How many speed package can I choose from?   ***Edited Labels***

Mainstdq by I've been around
  • 957 Views
  • 1 replies
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Rogers/Xfinity Advanced Security Blocking DNS over HTTPS Provider

Starting today I began to encounter an issue with my work machine running a custom DNS server for DoH(DNS over HTTPS/QUIC), it has been misclassified as a security risk by Rogers Iginite Advance Wifi security, I would like this to be fixed as not...

User2453 by I plan to stick around
  • 1563 Views
  • 3 replies
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Resolved! What are good signal levels

Hi everyone!   I'm currently on the Hybrid Fibre 150 package and I'm using the Hitron CGN3ROG modem/router. I was wondering what are good downstream and upstream signal ratios? If someone could provide a range that would be great. I'm also wondering ...

s1lva166 by I plan to stick around
  • 64541 Views
  • 186 replies
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High Latency in the Evening

Hi guys, for the past two months I've been experiencing high latency with my connection around 7-11pm, and my Internet gets pretty slow compared to what I get during the day. I am on the Gigabit plan with Ignite Internet, when running a speed test du...

Branden_ by I've been here awhile
  • 3737 Views
  • 4 replies
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Streaming on Set-top box vs. Smart TV

I just recently received one of these boxes and have difficulty understanding what is different from a Smart TV and this? I was sold it as part of my internet pack. Does it include live sports within the app? I still have it wrapped new and may retur...

RPAR09 by I've been around
  • 916 Views
  • 1 replies
  • 0 likes