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FTTH - XB7 Modem - DNS Errors  - Can’t Load Websites Wired & WiFi

for the last week every device on my home network is having issues loading webpages, does not matter which one almost all of them take 3 retries to load, whether its a news site, facebook, pcgamer, amazon, best buy even the rogers site. I keep gettin...

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Kimbear by I plan to stick around
  • 7064 Views
  • 16 replies
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Resolved! Active Splitter EVO1-5U/U Replacement

Hi Everyone,When we moved to our new house 11 year ago, an active splitter was all wired in as part of the house. this device takes the incoming coax signal from Rogers and distributes the signal to all coax outlets thought the house.The device is an...

Edgardo1956 by I plan to stick around
  • 7743 Views
  • 13 replies
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High Ping/Latency, unable to play game for month now.

Pretty sure I'm not the only one but for the last months or so I have been having high ping/latency during gaming, I play shooter so its crucial to have a low ping.   Called techs to come to my place 3 times already and the last time I was told I'm n...

Lee03 by I've been around
  • 1843 Views
  • 3 replies
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Rogers wifi pods gen 2 hard wired?

I just got my new wifi pods yesterday and I hard wired them into my modem. And they keep havejng a flashing green light and the ignite app says they are offline, it’s almost like they are always rebooting. When I unplug the Ethernet wire everything w...

Pgrecs by I've been around
  • 3068 Views
  • 2 replies
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Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

Resolved! Rogers Ignite modem latest firmware version

I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is?  Mine is currently stating 7.3.2.0.91.   *Added Labels*

Resolved! Ethernet ports on new XB7 modem

Does anyone know why the number 4 ethernet port has an orange bar beside it?   *** Edited Labels ***

WeidS by I've been here awhile
  • 9207 Views
  • 2 replies
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Resolved! Frozen account

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

Flowygroyg by I've been here awhile
  • 2349 Views
  • 1 replies
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FTTN - Spaghetti Cables to Simplify

Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem.  I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...

Resolved! Ping Spikes on ethernet

I have been having issues with my rogers internet for months now. I get really bad ping spikes while gaming connected to ethernet. My current network is setup like this,    I have even tried connecting directly to the modem but I still get ping spik...

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Router/modem login

It would be nice to have Multi-factor authentication to log in to Ignite Router/Modem ,  as I have had someone not from my home change the password for the login.   It has happened 2 or 3 times now so I have to reset modem to get access..   *** Edite...

sierra1989 by I plan to stick around
  • 2989 Views
  • 3 replies
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2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I plan to stick around
  • 2134 Views
  • 3 replies
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Constant Lag and High Latency

I am not sure what to do. The tech has been onsite and phone supportUnfortunately I have the same problem for last few months. It has never real gone awayLast week a tech came in, changed the filter, and that didnt make any difference. Instead my dow...

nitinc by I've been here awhile
  • 1116 Views
  • 1 replies
  • 0 likes

Setting Up MoCA with Rogers Ignite

Hello, I recently came across MoCA to use your house's existing coax cables as a pseudo ethernet port. I've been reading up on how exactly to get it all to work and I'm still lost on what I'll need and if it can even be done.   I'm looking at these M...

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Leafs4ever by I've been here awhile
  • 21917 Views
  • 11 replies
  • 1 likes

Resolved! Change default IP address

Hello I’m moving from bell to Roger’sI have dozens of smart home devices under 192.168.2.1… instead of resetting them.. I’d like to just change the default IP address to be the same as what I had on Bell.. and hopefully all devices would connect .. I...

mzn by I've been here awhile
  • 7593 Views
  • 1 replies
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T3 Time Out debugging

Been having high latency all the time and frequent disconnects. CS mentioned to me they see a high amount of T3 Time Outs though I haven't been able to verify myself through any of the logs. I do have a tech coming out soon, just not soon enough...lo...

User4069 by I've been here awhile
  • 1948 Views
  • 4 replies
  • 0 likes