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Resolved! No increased upload speed + missing 5th upstream channel

Recently my 1gbit Ignite plan was changed to include 50mbps of upload speed. I assume this was done for all customers.   Unfortunately, I'm unable to get more than 32mbps upload speed. My download speed is fine - 940mbps.  I'm on the XB6 (1st-gen) Ro...

lowonfiber by I've been here awhile
  • 2141 Views
  • 5 replies
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Internet outage in New Brunswick

Anyone else lost internet. I checked the Anna bot but said no outages so wondering if it’s a personal thing or just to early in the morning to be noticed.   ***EDITED LABELS***

metru by I've been around
  • 1202 Views
  • 1 replies
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Internet Gamer suffering upload packet loss and jitter

Hey  About 5-6 months ago (before the Rogers blackout), I started getting warping and skipping, playing fps games online. Have the 1gb package with the Ignite Gateway and get around 400-600 dl, and 25-30 ul, ping usually around 40. On my PC, hard-wir...

LargusMeans by I plan to stick around
  • 5454 Views
  • 18 replies
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Cannot SSH to wired server from internal network using XB7

Prior to getting Rogers Ignite Internet XB7 modem, I had a PC wired to my old Hitron modem, with an IP on the 10.0.0.1/24 network and I had a second router wired to 10.0.0.1/24, but acting as a gateway for a 192.168.1.1/24 network.  With the Hitron, ...

joebloe2 by I plan to stick around
  • 5631 Views
  • 20 replies
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Resolved! CODA 4582 - Bridge Mode issues?

The past couple of weeks my internet connectivity has been spotty again.  Gaming is particularly affected.  My kids and I are routinely getting bounced from online play. My son with his Oculus has constant issues as well.  We did have an original pro...

Effayy by I plan to stick around
  • 5621 Views
  • 8 replies
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Ethernet caps network at ~100Mbps

I've been troubleshooting my network issues with Rogers for weeks and getting nowhere. I claim that my modem is faulty because I can't get speeds over 100Mbps (Ignite 1.5Gb). Was getting nowhere with tech support. 5 calls. 3 techs out to the street. ...

Stubetcha by I've been around
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  • 2 replies
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Service Interruption?

Outage for L5J area? Lost all internet about 30min ago - no notification - what is going on?   *Added Labels*

DDS by I've been around
  • 873 Views
  • 1 replies
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Cancellation Fee for Home Internet

Please stop cheating !!!!   I enrolled through rogers home internet 10 months ago and now they have asking for $500 as cancellation charges for this useless connection.    *** Edited Labels ***

TJ231 by I've been around
  • 2196 Views
  • 1 replies
  • 1 likes

Email address

Can I switch to a different provider and keep my Rogers email address. I heard that you can pay a minimal fee to keep.       ***Added Labels***

Pfullum by I've been here awhile
  • 2294 Views
  • 3 replies
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No Internet

Out internet has been down since Thurs. 4 days and counting. A ticket was raised and they say its an area outage and its top priority. But nothing is happening.. we are in L4Z area of Mississauga. Anyone else seeing this, what option do we have ? Fee...

Srikns by I've been here awhile
  • 1079 Views
  • 2 replies
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Signal levels and setup question, also QAM vs OFDM

Hi all,TL;DR - my OFDM levels and correctable codewords seem high. Would removing the amp + splitter put the OFDM levels more in range even if it may cause QAM levels to suffer? The cable that enters my home through the electrical box in the basement...

Hwaiting by I plan to stick around
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  • 1 replies
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Resolved! Can someone explain this new 1.5 Gbps 'Fibre to the home' tier?

Just noticed this new Internet tier available in my neighbourhood? It claims to be 1.5 Gbps 'Fibre to the home' but I know for a fact that Rogers has not run 'fibre to the home' in my neighbourhood. Also, if this is in fact 'fibre to the home' why is...

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gcerullo by I plan to stick around
  • 27902 Views
  • 12 replies
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Can I connect Ethernet to Smart TV from Arris T5062 Modem?

I am buying a Smart TV (Samsung 55" S95B 4K QD-OLED TV) and I want to connect it to the Internet with an Ethernet cable, because that provides a more stable signal than WiFi. The co-ax cable for the NextBox for the old TV is plugged into an Arris T56...

kenwyman by I plan to stick around
  • 4170 Views
  • 15 replies
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Forgot WiFi Password

I forgot wifi password from when it was installed in January it was the one the installer used and I tried the wifi app but I can't sign in without password so not sure and it's not on the modem like my old one? Anyone ever have this   **Labels Added...

Nash1111 by I've been here awhile
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  • 7 replies
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Resolved! Wireless Laser Printer

I am new today to ignite.   I have everything working except my  Brother Laser Printer  I bought a TP Link 5 port gigabit switch thinking that would solve my problem. But when I hook it all up, the printer still shows offline.  Is there something I a...

john177 by I've been here awhile
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  • 14 replies
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Resolved! CODA-4582 upload speeds

So I've been "renting" the CODA-4582 modem for a few years now.  It's probably been paid for twice but that's another story... and I see advertised as part of a "special offer" 1.5 Gbps down and 50 Mbps upload speeds.  I assume this newer solution us...

hoek by I plan to stick around
  • 1716 Views
  • 1 replies
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1gig internet speeds ?

Hi - i just upgraded my plan to 1 gig, i have the black XB6 ignite wifi gateway modem   here is my result  https://www.speedtest.net/result/14075169162     ***Edited Labels***

outrun by I've been here awhile
  • 3009 Views
  • 5 replies
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Resolved! How to set up Rogers as my Internet Service Provider

Before I joined Rogers Ignite Internet a few days ago, I have been using an Internet Service Provider named "VIF" (under their plan "Cable 10", with Bell "Home Hub 2000" as gateway). Currently "VIF", as mentioned above, is the ISP in Home Network in ...

Petersen1 by I've been here awhile
  • 1215 Views
  • 1 replies
  • 0 likes