My internet has had issues since October 2022. It is a node congestion issues and was told that it would be resolved soon and it is still not resolved. The internet is UNUSABLE for the whole day as there are constant disconnects and high pings.
There has been over 15+ tech visits and no one has resolved the issue as I was told it is a maintenance issue and maintenance team needs to fix it.
The internet is completely unusable during the evening time as it has a hard time loading a website.
No one seems to want to resolve this issue. I have recently filed a complaint with the president office but not sure if that will help.
There is no other internet provider in my area and there is no choice.
Any suggestions on how to escalate this issue?
I know how important it is to have a consistent connection. We'd be happy to assist you with this.
We'll just need some more information to get started.
- Is this happening on all devices at the same time?
- How long does it take for the connection to be restored, does it require any action on your end?
- Is this happening in any particular area in the home more than others?
- Are you using any third-party router or mesh network?
We look forward to hearing from you.