Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.
Well, the only way that you can be refunded your money is to ASK THEM !!!
Who knows? You might find them in a benevolent mood!
A very warm welcome to the Rogers community forums and thank your for posting your concern! 🙂
This one-time $29 fee applies to set up your service on the Rogers network.
Ignite Express Setup offers:
I hope this helps!