Internet
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Forum Posts

Internet Speed issues

Just wondering if there's some network level speed/latency problems. For past 2-3 days something has slowed down page loading on internet and on Ignite TV...in streaming a Netflix show the broadcast is highly pixelated.   This is not a minute to minu...

ByetheSea by I'm here a lot
  • 2514 Views
  • 8 replies
  • 0 likes

XB6 - Protected Browsing on Ignite

The Rogers Ignite modem has some strange behaviour with protected browsing in certain situations.  Posting here in case it helps other.   State #1 Everything working fine, protected browsing on (set via Ignite Wifi webpage/app)   State #2 Factory res...

Edirol by I've been here awhile
  • 3032 Views
  • 5 replies
  • 0 likes

CTV online

I try to login online to watch CTV news and I get the message ......ACCESS DENIED. UNAUTHORIZED CHANNEL.71       **Added Labels**

fishmanune by I've been around
  • 1182 Views
  • 1 replies
  • 1 likes

wifi changed name to default

Hi, I woke up this morning to see that my phone wasn't connecting to the wifi in our household.  Upon looking for our network, I only found 2 - default 5G and default 2G.  I went into the Rogers Ignite app, and those two networks were the only ones l...

snoobly by I've been around
  • 1335 Views
  • 2 replies
  • 0 likes

Poor internet speeds

Just switched from Fido 30/5 to Ignite 500. Speed quickly degrades the farther away from the modem you get, which never happened with the old Fido modem. Our living room is about 20’ away and before with both of us on iPads could get around 20-25, no...

vinylted by I've been around
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  • 1 replies
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"IP Reputation" security issues involving my Synology NAS

Since signing on to Rogers Ignite internet, I've been getting messages in the Ignite Wifi mobile app about attempts to access (?) my Synology NAS by "known malicious" IP addresses, often from Russia. (Yikes).  I'm not sure what to do.  The Rogers app...

AllanRi by I plan to stick around
  • 2553 Views
  • 4 replies
  • 1 likes

Strange issue with Ignite Internet speeds

Greetings, I just swapped over from Bell to Rogers since bell does not offer anything faster than 100Mbps at my building. I got the Ignite Gigabit plan and did the self install. Technician checked the signal incoming prior to leaving me with the pack...

smarceta by I've been here awhile
  • 2758 Views
  • 4 replies
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Not getting the speeds expected

I have been rogers since last six years. Lst 2 months they have charged me 115 dollars for internet service which was below compitators capability. When i have asked for bill adjustment poor rogers said we do not do it. What a pathatic experince and ...

Hemal by I've been here awhile
  • 956 Views
  • 1 replies
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Ethernet jittering suddenly making online games impossible

This all started about a week ago, or at least that's when I noticed it since that's when had most recently played an online game after a few single player games. This has never happened before then and whenever I play something online my ping will s...

SIP-/ALG on Ignite XB6 Modum - Cisco IP Phone-SPA504G phone

Hello everyone, I have a Cisco IP Phone - SPA504G office phone that was working fine but now it is not. My work consists of telephone consultations from home, so I really would like to get this phone up and running as it has alot of features. Digitco...

slydog1 by I've been here awhile
  • 2285 Views
  • 3 replies
  • 0 likes

Lost email address

Nothing on the Rogers pages have been helpful. My email account just doesn't seem to exist anymore. I have tried everything. Who do I contact to help?     ***Edited Labels***

dhaycock by I've been here awhile
  • 1618 Views
  • 4 replies
  • 0 likes

WiFi Modem Exchange?

How can i exchange my wifi modem Easy Connect 02256, it is not working properly.   Henry   **Labels Added**    

5205162 by I've been around
  • 906 Views
  • 1 replies
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Is Rogers doing fiber upgrades in Kitchener?

Hello, Does anybody know if Rogers is doing fiber upgrades in Kitchener? I have seen Bell doing upgrades in Forest Heights and now they are stringing fiber cable on hydro lines in downtown and east Kitchener. On my walk today I saw fiber construction...

SQUARE7 by I plan to stick around
  • 3580 Views
  • 6 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've been here awhile
  • 3579 Views
  • 7 replies
  • 0 likes

Resolved! Cannot reach www.ixbt.com website

I use Rogers Cable Gigabit connection. The www.ixbt.com is not reachable for me. It works if I use other connection, but not for Rogers Cable. DNS flush did not help. Does it work for you?     ***Added Labels***

Mike120 by I'm here a lot
  • 1843 Views
  • 6 replies
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Internet Speeds & Moving Modem Location

The tech team connects the internet in the basement and say I will get connection all over the house as latest modem with strong connection. The internet speed was supposed to be 500mbps and i get 120 mbps due to the location. Now to move it I have t...

tahmeed by I've been around
  • 835 Views
  • 1 replies
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Fibre Tech Change to your Internet

I just got a call and email from a so called Rogers "consultant". Location: StouffvilleSaying "Rogers Markham PHUB Fibre Upgrade impacting the Internet Connection" and advising that I need to upgrade my plan to accommodate the upgrade. But I already ...

HBjai by I've been here awhile
  • 1108 Views
  • 1 replies
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Internet Stabilty

I have been trying to contact Rogers for the last three days . Everytime I call, I have to wait for hours and even then no one answers .My internet gets disconnected regularly and my meetings get interrupted . I am stuck with this company and am thin...