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Getting an Error Message...What does it mean?

   Rogers wifi internet is an ongoing  problem since we switched less than a year ago.  It shows I have wifi and am connected with good strength but that is not the case. There is an exclamation point on my wifi icon and I get an error saying YOU MAY...

Mizbets by I've been around
  • 1103 Views
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Port Forwarding Problem with Ignite XB6 Modem

Hello!I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following err...

impr2003 by I plan to stick around
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  • 81 replies
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Gateway Time Incorrect

When I log into the gateway and go to Gateway > Connection > Rogers Network, the local time is off by an hour. Did Rogers fall back a week early?     ***Edited Labels***

Haywood by I've been here awhile
  • 1234 Views
  • 1 replies
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Resolved! Not seeing 2.4G Wi-Fi

Just got ignite internet on 5g. My 2.4g plugs don't work now and I can't get 2.4 although I should .   *** Edited Labels ***

Bigalsings by I've been here awhile
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Intermittent WAN Connectivity Issues

Hello Rogers Community,   Ever since getting Ignite 1 gbps I typically have 1-2 service outage events daily. They typically last a few minutes, then connectivity returns to normal. This is a fairly high priority problem as I am a fully remote worker ...

Resolved! speedtest shows problems since September 20 in Ottawa centretown

I keep a log of SpeedTest results here in Ottawa centretown (Little Italy), and things went bad for my 1000/30 service around September 20 and have not improved.  See the attached graph of my SpeedTest log.  Yes, I power cycled the router.  My TekSav...

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idallen by I plan to stick around
  • 1364 Views
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Ignite internet question

Our building signed new contract with Rogers for ignite internet and tv. I don't use tv at all. Only internet. Currently I have Hitron modem CODA-4582U. Building  says that in a few days there will be cut off of old cable service. Will my old modem s...

xcanada by I've been here awhile
  • 1908 Views
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horrible speeds over VPN

Hi, I recently switched to Rogers gigabit from Bell. I have a CODA-4582 modem, firmware 2.0.10.34T6. I frequently work from home connecting to work over a Cisco VPN. Everything is much slower compared to when I was on Bell and compared to a friend us...

hoek by I plan to stick around
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Overhead temporary Feed

Going on Three Years (3 Years) for the overhead wires in our front Trees. When is someone going to repair this ugly temporary feed which goes from the front of our house across the street, then across the court twice before it lands in another tree ...

RossS1 by I've been here awhile
  • 1178 Views
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Internet Latency/Ping is Terrible

Hello,  The latency/ping of my home (wired) internet has been terrible over the last few weeks. I am getting random ping spikes every 20 seconds or so when gaming and on video conference call. It is extremely frustrating, my ping would randomly go fr...

Pocheng by I've been here awhile
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  • 1 replies
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Resolved! Ubiquiti Dream machine SE and Bridged XB7 no IPv6 passthrough

I haven't been able to get IPv6 working on my UDM SE, my XB7 is in bridge mode, IPv6 works fine if I connect my computer directly to the XB7 via ethernet. I haven't had any luck with any of my findings on the interweb and am hoping maybe I'll have so...

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ctafts by I plan to stick around
  • 1851 Views
  • 1 replies
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No internet when I'm using 2.4Ghz only

This all started when I received the new Rogers Rocket Modem to support higher internet speeds. Since getting the modem, I've had multiple issues with my smart switches..namely, I can't connect them to the "new" wifi network.   I did some quick troub...

MycohF by I've been here awhile
  • 3774 Views
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Ongoing poor connection - Support/technicians aren't helpful

I've been dealing with poor connection speeds, outages, and packet loss for almost two years that I've lived in the L3T postal code. I've had at least 5 technicians visit my house and contacted Rogers support numerous times. Lately, I've been contact...

jpersaud by I've been here awhile
  • 1111 Views
  • 2 replies
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Mobile devices not "connecting" to Rogers Wi-Fi

Issue started yesterday and persisted until I left for work today. My laptop will connect and Is having no issues, however my cell, tablet and FireTV all are registering connection issues/ not connected. I've brought my tablet and phone to work and c...

Ignite Gen 2 won't wireless connect to XBOX 360 or PS 3

Anyone know how I can help my son connect wirelessly his XBOX 360 to our Ignite gen 2 modem?we have always been able to connect wireless (old BELL modem, previous Rogers modem all connected wirelessly no problem)The x360 sees the modem, 4 bars showin...

penski by I've been here awhile
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Unable to Access My Rogers Yahoo! Email

Error:Sorry, we can't find the username or password in our records. Please try again.   I am trying to access my email at rogers.yahoo.com  I was logged in all day and suddenly I had to log out and now I am getting that when i try to log in. I am get...

MATTY73 by I've been around
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  • 1 replies
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Rogers Ignite - poor service!

I am not sure if this is the correct board to post this but I am posting how very disappointed I am with Rogers Ignite service. I have lost internet which means we have lost our phone, our TV and our internet (all of our computers). I contacted servi...

Mlestage by I've been here awhile
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  • 2 replies
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Rogers new modem announcement

I got this announcement in my feed today.    Has anyone ordered this ? is there a beta firmware testing group for this modem ?   https://about.rogers.com/news-ideas/experience-the-worlds-most-powerful-wi-fi-technology-with-rogers-ignite-internet/   R...

Mayoo by I plan to stick around
  • 10693 Views
  • 12 replies
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