Password change issue

[N8T]

I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help!

*Added Labels*

[RogersMoin]

Hello, @N8T.

Welcome to Rogers Community Forums! 😃

I appreciate you posting your concern; in most scenarios, having band steering enabled provides a balanced home WiFi network. However, if you must use separate networks, then changing the password is not a requirement.

You may want to start fresh, reboot the modem, relaunch the app and change the password. After you change the password and apply the changes, it may take a little while for the change to take effect.

Please keep us posted.

Cheers,

RogersMoin

PS: If you have WiFi Pods, then you can’t disable band steering.

[AmAmLaw]

Recover wi-fi password

[RogersTony]

Hello, @AmAmLaw 

Thank you for your post to the community.

You can find the steps on how to find, change, or reset your Wi-Fi password by clicking here. 

Let us know if you are still having issues.

RogersTony