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Password change issue

N8T
I've been around

I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help!

 

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3 REPLIES 3

Re: Password change issue

RogersMoin
Moderator
Moderator

Hello, @N8T.

 

Welcome to Rogers Community Forums! 😃

 

I appreciate you posting your concern; in most scenarios, having band steering enabled provides a balanced home WiFi network. However, if you must use separate networks, then changing the password is not a requirement.

 

You may want to start fresh, reboot the modem, relaunch the app and change the password. After you change the password and apply the changes, it may take a little while for the change to take effect.

 

Please keep us posted.

 

Cheers,

RogersMoin

 

PS: If you have WiFi Pods, then you can’t disable band steering.

Re: Password change issue

AmAmLaw
I've been here awhile

Recover wi-fi password

Re: Password change issue

Hello, @AmAmLaw 

 

Thank you for your post to the community.

 

You can find the steps on how to find, change, or reset your Wi-Fi password by clicking here

 

Let us know if you are still having issues.

 

RogersTony

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