Hello! Yesterday I changed my package from 150mbps to 1.5gbps. I was still getting the 150mbps speed through a wired connection. I spoke to support yesterday who advised they see I'm on the 1.5gb package but couldn't understand why I was still at slower speeds of 150mb. My upload speeds are at 50mbps which is what's advertised, just my downloads are slow. I have the XB7 (Gen 2) modem.
Is there anything I can do other than restart the modem because I've done that multiple times.
Congratulations on upgrading to 1.5 Gbps Internet; it would have been fantastic to see the package speed.
Are you connecting your PC to port 4 of the modem? The port is marked with a vertical orange line. And what are the specs of your network interface card (Ethernet card)? It may need to be negotiating the correct speed.
We look forward to hearing from you.