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Resolved! Cannot Change Wi-Fi Settings on XB7

So I have been told that I can no longer change any of my wifi settings on my XB7 using the web interface?   All interactive areas are greyed out, I can't change the SSID, password, channel, or mode.  my 2.4Ghz network only broadcasts wifi g/n (5Ghz ...

nuklz96 by I've Been Here Awhile
  • 7 replies

Adding a new email to my account... help!

I am trying to add a new email to my account and every single possible password configuration I try says invalid account . I am about to scream! Please help and before anyone suggests...I realize you must have a capital letter, lower case, and two sp...

DanaKorba1 by I've Been Around
  • 33 replies

2.4GHz not working but 5GHz is fine

Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?   *Added Labels*

How to Prepare for a Modem Upgrade (XB6 to XB7)

I am preparing for a Rogers tech to come tomorrow to swap my XB6 with an XB7 to better meet my 1.5 GB Ignite Plan. My questions relate to what happens to all my connections and existing settings once the new modem is activated.   I will w...

DrMike by I'm a Trusted Contributor
  • 8 replies

Resolved! Port Forwarding

I am perplexed by the complexity of configuring port forwarding on TG4482A. What used to be a simple task of entering the IP address of the destination device and port range now requires an Ignite app and selecting the device from the dropdown list. ...

Arekitect by I Plan to Stick Around
  • 7 replies

Protecting Rogers box outside my home

I'm not happy that my Rogers box/cable installed outside my home could easily tampered be with.  There is a small box similar to the following attached to my home:

fixplease by I Plan to Stick Around
  • 9 replies

MFA is now enabled

I recently received a post at 2:30am that said “MFA IS NOW ENABLED”I was messing with my machine because Rogers lost DNS ability and was down for a long time. We work from home and it was a hard day.   *** Edited Labels *** 

Outlook 2010 IMAP Server Closed the Connection

For the last few days I have been trying to troubleshoot "IMAP Server Closed the Connection" "IMAP4rev1 Server logging out Protocol: IMAPServer: 993Error Code: 0x800CCCDD"   Anyone have any idea what's going on? I have ...

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've Been Here Awhile
  • 1 replies

Resolved! Change DNS IP for CGM4331COM

Hi, I cannot find the option to change DNS to my custom DNS server on CGM4331COM which I recently received as a replacement for Hitron Coda.  I'm using my own DNS server hosted locally with an ad filter and configuration for my local devices. Also, I...

MarynaT by I've Been Here Awhile
  • 3 replies

Getting 1.5 GB Internet Speeds

Hi all,   I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...

DrMike by I'm a Trusted Contributor
  • 17 replies

Resolved! Bufferbloat

  Hi there,   I just had a question about my rogers modem. I have been dealing with issues with latency on ethernet for months please see below for my current network setup. I have a number of devices connected to a gigabit switchboard and multiple a...

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New 1.5G tier with Usenet problems

Just upgraded from the Hitron modem, been on the 1 gig tier for years with no problems.I have my usenet software set for 50 connections and it would saturate the connection and download all day at about 110 MB/s.Got the XB7 and plugged into the 2.5 g...

Jelllo by I Plan to Stick Around
  • 25 replies

Secondary email password reset

My email is the main email on our account.  My husbands is our secondary email.  We are somehow locked out of his account.  We know the password and the secret question answer but still cannot get into the account.   I was on hold for 2 hours and the...

Rural internet

I got rural internet almost a month ago. Right away my internet keeps dropping the connection for 3 to 5 minutes multiple times a day. I called about every other day to complain .they finally sent someone to my house to replace the modem. The tech ju...

Wees by I've Been Around
  • 1 replies