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Cable burial

How long should it take to get a temp wire buried? My service started in June 2023   *Added Labels*

sounDDude by I've been around
  • 727 Views
  • 3 replies
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Resolved! Dell Inspiron cannot find Rogers Ignite router

Hi I have a Dell Inspiron on Windows 10. It cannot find my Rogers Ignite Router. The WIFI adapter is not a problem, it can connect to my phone's hot spot. I can also connect to an old Dlink router I daisy- chained to the Rogers Ignite router. It just...

robert4 by I've been here awhile
  • 657 Views
  • 6 replies
  • 0 likes

No Internet connectivity since Day 1

I applied for new broadband connection and installation was completed last Friday(May 17th). Post installation Technician mentioned some provisioning issues and told an Internal ticket was raised to rectify the issue, which should be fixed in 24 Hour...

Uncorrectable codewords but service is good

Hello community. I have an XB6 (bridged). From time to time, I log into the gateway to check stats and notice that the amount of uncorrectable codewords across many channels (not all) increases over time. After rebooting the gateway, they get cleared...

toolcubed by I'm a senior contributor
  • 280 Views
  • 2 replies
  • 0 likes

Moved to larger house and Ignite wifi connection poor

Hello,I've been a long time customer with a Rogers and recently extended my Rogers ignite package for 2 years. I also recently moved homes and now that I have a larger home I am finding that my wifi signal gets slow and poor connection when I'm in th...

Kev82 by I've been around
  • 296 Views
  • 2 replies
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Resolved! Assigning IP on (W)LAN with Rogers Ignite Modem

I'm looking to set up a static IP address for a couple of my devices so I can make simple shortcuts to them.   I understand that I could do this on the device itself, but the problem with that is if my network ever changes from the 10.0.0.xx address ...

BrianGee by I've been around
  • 17121 Views
  • 14 replies
  • 0 likes

Internet keeps dropping out every 25 minutes or so.

The Internet drops out every 25 minutes or so. Effects 4 different devices in the house. A Neighbour just told me they are having the same problem. It recovers after about 10 seconds. It has been going on for over a month. Tech came out a month ago t...

shushee by I've been here awhile
  • 916 Views
  • 2 replies
  • 1 likes

Resolved! Speed test results on desktop don't match results via HomeConnect app

Hello, yesterday I accepted an online offer and my internet was boosted from Ignite 500/30 to 1.5G/50. I ran a few tests on my desktop via a couple of popular internet speed testing tests, yet the speeds don't match the ones via the HomeConnect app. ...

asturias7 by I plan to stick around
  • 1195 Views
  • 11 replies
  • 0 likes

Download Speed 3.07 MBPS???

Our internet has always been hit or miss for the Wifi, but recently even wired connection is terrible. Playing any video games i have packetloss up to 10-12%. Speed test shows download speed of 3.07 mbps and upload of 945mbps. No vpn connected. Tried...

CJ35 by I've been here awhile
  • 250 Views
  • 1 replies
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Internet Slow Speeds?

I've been a long time customer and I've seen this consistently happening where my internet speeds are slowed by incremental amounts over time. I am not saying this is necessarily intentional, but something like 5-6 months ago I paid extra to have spe...

JeffTrojek by I've been here awhile
  • 403 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Yahoo - Some emails not being received.

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seem...

gp_51 by I've been around
  • 899 Views
  • 6 replies
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Rogers Ignite not working - signed up for 2 years

Rogers made me to sign up for 2 years ignite service, now every day we have no internet after 10 pm throughout the night. Daytime also sucks, it is supposed to get a 1.5 G download and I get 300mbps. We pay the highest amount around the world for the...

babraham by I've been around
  • 231 Views
  • 1 replies
  • 0 likes

Is there a way of using DoT with Rogers’ DNS?

Hello community. Basically the title. I was wondering if Rogers supports DNS over TLS, and if so, how to configure it on a 3rd party router? I’d like to avoid using a 3rd party DNS resolver. I’m not comfortable with Google’s and Cloudflare’s privacy ...

toolcubed by I'm a senior contributor
  • 516 Views
  • 5 replies
  • 0 likes

Forget Device

I need to disconnect a device, message keeps informing me that I need to disconnect device first.How do I disconnect a device from the Shaw Ignite app?   *** Edited Labels ***

Blade_27 by I'm here a lot
  • 340 Views
  • 2 replies
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Resolved! Slower download speed in bridge mode

Here is my setup.Rogers (500U) —>  Hitron CODA-4582U  —> Cisco RV130W  —> Computer (Wired)Cisco RV130W is a wireless-N VPN router with firewall.Both the Hitron and Cisco are almost at factory defaults.  I’ve changed only the passwords and setup the w...

LaraBeagle by I've been here awhile
  • 50378 Views
  • 39 replies
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No Internet Service from Rogers Since Move!

Hi everyone,I'm reaching out to the community because I'm at my wit's end with Rogers. Here's what's happening:I initiated a move of my internet services with Rogers, scheduling disconnection at my old address on May 5 and connection at my new addres...

dtamber by I've been around
  • 297 Views
  • 2 replies
  • 1 likes

Asus Rog Rapture GT-Axe16000

Ok here goes:  I've recently bought a brand new Asus Rog Rapture GT-Axe16000 router ,and i would like to set it up using my rogers account (my internet) ....Just wondering if i could get a step by step installation of above device to use with my roge...

DeputyDoggz by I plan to stick around
  • 426 Views
  • 2 replies
  • 0 likes