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Forum Posts

Port Forwarding doesn't work

Hello, Rogers community!So before writing this thread, I checked the forums and while there were numerous similar topics brought up, I haven't really found a clear, consistent answer and a solution. I have installed the XFinity App on my phone, follo...

Alastaire4u by I've been here awhile
  • 421 Views
  • 6 replies
  • 0 likes

Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I've been around
  • 220 Views
  • 1 replies
  • 0 likes

Resolved! Email no longer accessible - after migrating to Xfinity

Good morning.  I tried to find any similar posts or knowledge articles or to see if there is a service interruption causing this, but didn't find anything that help explain my (current) situation. So for context (around my frustration)...After holdin...

Johnny74 by I've been here awhile
  • 391 Views
  • 2 replies
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Lagging, Insane Packet loss - Call Of Duty

I play on my PC and i’m directly connected to my router via ethernet. I am constantly experiencing insane packet loss and my ping would shoot up like crazy. Game is practically unplayable for me since I play on the competitive side. Why does Rogers s...

No internet despite new underground cable installation

No internet despite new underground cable installationI’m just curious if anyone else has had this happen? I moved about a month ago and went through normal procedure when moving, tech came and it didn’t work it was determined the line underground mi...

Slow upload Speeds

During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues du...

Brody1364 by I've been here awhile
  • 311 Views
  • 3 replies
  • 0 likes

unifi portal preventing access to modem customer admin portal

I have some unifi APs connected via ethernet through a router to my Rogers modem (HITRON CODA modem). I'm trying to access the modem's admin portal via 192.168.0.1, but it keeps taking me to the Unifi network config portal instead of to the modem adm...

andmatca78 by I've been here awhile
  • 190 Views
  • 1 replies
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Deleted message from sent mail - restore?

This morning I noticed all my sent messages from 2022, 2023 and 2024 have been deleted.  I do not recall deleting these messages.  Can they be restored and how I do this.  Thank you.   **Labels Updated**    

KPritchard by I've been here awhile
  • 202 Views
  • 2 replies
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Outlook

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers...

Jenny16 by I've been here awhile
  • 415 Views
  • 4 replies
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Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 13086 Views
  • 32 replies
  • 0 likes

Super slow download and upload speeds on my XB8 modem

Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...

aa2738 by I've been here awhile
  • 580 Views
  • 5 replies
  • 0 likes

No Guest Network available for Gen 3 Xfinity modem

This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network.    **Labels Updated**    

tahmeedbd by I've been around
  • 409 Views
  • 1 replies
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What VPN works with Cobra 5G xtream MGA5331

Just got above device. With Ethernet connection to PC running Win 10 (about 5 years old) speeds are as expected (100/10). Been using NORD VPN last 3 years with Bell 5G 25/5. Speeds are 25 down if using VPN or not. With Cobra, once I connect VPN, spee...

Wii on WiFi

Does anyone currently have a Wii connected to their Ignite modem, and if so, how did you set it up?   *Added Labels*

Resolved! Can't create App password

When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...

eltbrown by I've been here awhile
  • 173715 Views
  • 467 replies
  • 21 likes

Resolved! Is Rogers Yahoo account linked to Rogers internet service?

If I was to terminate rogers internet service, will I still be able to access my rogers yahoo @ rogers.com domain?  I used outlook on my pc for over 20 years and now I can no longer access it using the outlook client because the app password generato...

groupsrv by I've been here awhile
  • 453 Views
  • 2 replies
  • 0 likes

Unlock 5g home Internet sim to use with external modem

Hi, I just got the 5g home Internet for my house in a rural area. It came with the Nokia Fastmile 3.2 gateway which is an indoor unit and I got 1 bar of LTE with 5mbs download. I bought a ZTE mc7010ca external modem so I can mounted it on the roof to...

Lnthai2002 by I've been here awhile
  • 402 Views
  • 2 replies
  • 0 likes

XB7 modem: disabling DHCP but keeping WIFI on

I want to use XB7 modem as Wi-FI extender, but turned off its DHCP server functionality , as it's run on my own router connected to Nokia fiber modem and handling Private to Public network routing. When I go to bridge mode, Wi-Fi would not be availab...

molotov by I've been here awhile
  • 197 Views
  • 1 replies
  • 0 likes

Home Page disappeared

Yesterday my Rogers Yahoo Home Page just disappeared and the icon was replaced with a My Yahoo Icon. The page looks nothing like the Home Page that I had. I have been looking all day to possibly try to rebuild it, but the template that I used way bac...

brownkm by I'm here a lot
  • 1150 Views
  • 12 replies
  • 0 likes