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RogersMoin
Over the years we have seen hundreds of posts from customers who say they are not getting the speed they pay for. This post is designed to help people who have this issue.
Although it may be difficult to believe, most times, the issue is with the customer’s setup, which will be discussed in more detail below: Please follow at least steps 1 and 2.
1. The first step if your speed is “slow” is to put equipment into Rogers’ default configuration. This means not having Rogers Gateway/modem in bridge mode while connecting your computer directly to the Rogers Gateway/modem, without anything in between, like your own router.
2. Step two is to check the speed at the modem. This can be tested using the Rogers Xfinity app on any compatible device like a phone or tablet. Here’s the link on how to do it:
This test should indicate the speed you pay for and probably even higher due to “Speedboost”, which provides for higher speeds when there is enough bandwidth available at your location.
If the speed you see in this test is what you pay for, then you know that there is an issue with your computer/setup. If this test shows a slow speed, then you need to contact Rogers. Let’s look at the possible causes in your setup if the test shows a good speed that you don’t see on your computer.
3. If you’re seeing a speed just under 1 Gbps (say 940 Mbps), even though you pay for more, this is because a lot of computer equipment is limited to 1Gbps, so you need to check the specs of your router, computer, dongle, etc. Some older inexpensive dongles or devices may even be limited to 100 Mbps.
4. Any testing should be done from a computer to the Rogers Gateway directly using an Ethernet cable. Also, only port 4 (the orange one) on the back of the Gateway (XB7 or XB8) is capable of speeds up to 2.5 Gbps. The other 3 ports are limited to 1 Gbps.
5. If you’re using WiFi to test, then you must realize that there are many limitations to WiFi and typical speeds for many devices today are around 300-600 Mbps, even when tested close to the Gateway, so this is nothing abnormal and will drop even lower as distance to the Gateway increases.
In optimal conditions, higher WiFi speeds may be possible with WiFi 6e or higher equipment. If you have several pieces of equipment, you can run two or three tests simultaneously and add the results - for example 940 Mbps via computer and 600 Mbps using a phone or tablet would show 1.5 Gbps. If WiFi speeds in your home are slow, search the web for “Slow WiFi Speed” or similar.
6. Sometimes the Firmware/Software/OS in the computer can be to blame. We have seen very low speeds due to this, even though everything else is OK. One recent example is Killer Network firmware, another is Windows “Auto-Tuning” but there have been others relating to Windows settings, as outlined in the following link. Do a search of the web for “slow internet Windows” and you’ll find plenty of other tips:
https://www.guidingtech.com/top-ways-to-fix-slow-internet-speed-on-windows-11/
7. The issue of “Node Congestions” has been all but eliminated, but it does exist in rare instances.
8. Most people on the “500 Mbps” plans get download speeds of 1 Gbps or more on speedtests. People with “1.5 Gbps” plans typically get 1.8-1.9 Gbps. Upload speeds can depend on your area with some limited to around 50 Mbps and other newer/reconfigured areas capable of 150-180 Mbps.
We hope this helps you find the cause of your slow connection.
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Hello, @57.
We're grateful for your contribution to our Community and for putting together comprehensive and insightful troubleshooting tips for slow Internet speeds. Much thought and effort went into identifying common issues and offering practical solutions. Your guidance will undoubtedly help many users efficiently resolve their slow-speed challenges.
Thank you for sharing your expertise and empowering others with this valuable knowledge!
Cheers,
RogersMoin
