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Ignite internet: multiple outages over past few days

Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...

Resolved! Download speed has be reduced by more than 50%

I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...

Screenshot_20240206-140410.jpg Screenshot_20240206-140424.jpg
kwGuy by I plan to stick around
  • 400 Views
  • 6 replies
  • 0 likes

XB7 model TG4482A port forwarding

I have an older smart home alarm system (HAI Omni2e) for which I need to do port forwarding in order to work. It is connected via ethernet cable but not showing up as connected device. I created a reserved IP and included the IP and MAC of the device...

bob2501 by I've been here awhile
  • 1940 Views
  • 11 replies
  • 0 likes

XB8 to Switch @ 2.5GB

Hi guys,I have a Nokia modem connected to the xb8 in port 4. But I want 2.5gb going to my switch. What is the best set up? Should I connect the switch directly to the Nokia or move the Nokia connection on the xb8 to another port and use port4 for my ...

Asad23 by I've been here awhile
  • 179 Views
  • 2 replies
  • 0 likes

Unable to connect Microsoft Surface 3

Hi, we switched back to Rogers yesterday from Bell and we last had Rogers for Ignite Internet in June or July 2023, so not terribly long ago. However, now I can't connect my Microsoft Surface 3 to the WiFi. I tried the band steering trick and turned ...

Sampom by I've been here awhile
  • 279 Views
  • 5 replies
  • 0 likes

Service Outage - Waterford, Ontario

This is the second major service outage in past two weeks. What is going on? At this point i want a crefit on my bill!       ***Edited Labels***

ennyl264 by I'm here a lot
  • 299 Views
  • 4 replies
  • 0 likes

Troubleshooting Packet Loss

I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...

luckee_13 by I've been here awhile
  • 346 Views
  • 5 replies
  • 0 likes

desk top connection to ignite

my desk top computer is connected by cable to the modem. when i check connections it states it on hold for 30 min. how do i turn off that hold or delay     ***Edited Labels***

barrie by I've been around
  • 134 Views
  • 1 replies
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Resolved! CODA4582 - MyQ Internet Gateway Ethernet Connection

MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem   Hi,   Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...

billy9 by I've been here awhile
  • 11712 Views
  • 18 replies
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Resolved! Port Forwarding

I am perplexed by the complexity of configuring port forwarding on TG4482A. What used to be a simple task of entering the IP address of the destination device and port range now requires an Ignite app and selecting the device from the dropdown list. ...

Arekitect by I plan to stick around
  • 7124 Views
  • 21 replies
  • 3 likes

Bad Review for Ignite internet.

Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...

Resolved! Constant short disconnects, freezing screen, sound stopped

We had a good run, but now the trouble has started back up in our neighbourhood again! Multiple households experiencing this, so it means again the signal was allowed by main to drop below 32. It's very frustrating trying to watch anything on TV or t...

DayPol by I plan to stick around
  • 1223 Views
  • 15 replies
  • 0 likes

Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 232 Views
  • 2 replies
  • 0 likes

Customer Service Feedback

Rogers sent me a 5G wireless modem which is unusable because Rogers provides no manuals and no technical support for it either in the box or on-line. Rogers has also failed over the course of a week to connect me with a technical resource to help me ...

MDee7 by I'm here a lot
  • 488 Views
  • 6 replies
  • 0 likes

PPPOE username and password

I see on in my ignite gateway menu, an option to put the modem into bridge mode. I was talking to technical support earlier through chat and they told me they don't have the authorization to give me the PPPOE username and password. I'm trying to put ...

JaskaranB by I've been around
  • 207 Views
  • 1 replies
  • 0 likes

Modem Reboots Daily at the Same Time

I have a very weird problem and am looking for any feedback. At 3:25 pm everyday my Rogers Modem “Reboots”. After the reboot everything comes back up normally.  I have tried all the usual fixes, e.g. rebooting the Ignite TV box, Power rebooting the m...

DavidHH by I plan to stick around
  • 5084 Views
  • 20 replies
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Don't think these signal levels are good?

6 person household, when the modem sees a lot of traffic (especially when a lot of upstream) we see packet loss and just general terribleness.   I suspected signal levels, so checked them out; seem bad to me?   IndexLock StatusFrequencySNRPower Level...

slcfam by I plan to stick around
  • 239 Views
  • 3 replies
  • 0 likes

MAC Filtering

Hello,   I've got 2 devices (3D Printers) that will no longer connect to my wifi. The manufacturer has reviewed log files and they suspect that my router might be filtering the MAC addresses and not allowing the devices to connect. I'm not super tech...

sdyball by I've been here awhile
  • 376 Views
  • 5 replies
  • 0 likes