Got questions about your modem, router, speeds or WiFi?
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Delete old cellphone from Rogers home network

I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem).  Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...

Anyone having issues with IoT devices after the weekend?

I have a smart AC unit and it was working just fine until the weekend. I have the ignite modem and I suspect there was a firmware update over the weekend as I had to reboot a few times. The AC unit was working fine where I could control it from my ph...

1.5 Gbps upgrade, still on non-ignite tv/modem/phone

Its an older hitron white modem, 1Gbps ports. Is there any way to get the higher speeds and keep our tv, modem and phone how it is without "upgrading" aka downgrading to ignite tv? Is there any workaround to this issue just to get 2.5 Gbps ports on m...

Smols by I'm Here A Lot
  • 3 replies

1GB Ignite Internet Keeps Dropping

Hello,    I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...

longakey by I've Been Around
  • 1 replies

Issue with Wi-Fi

Hi Rogers team,Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every tim...

Resolved! When the Rogers ignite modem restarts (bridged) computer internet issues

Hello! I have a bridged Ignite router for internet service and I use an ASUS router. When the modem is turned of and turned on again, my windows computer never thinks it has lost internet, and when the modem is back on and connected all services fail...

Qubit by I Plan to Stick Around
  • 6 replies

Moca with Ignite

Hello. I recently got the new ignite bundle with 1.5 gigabit and the white gateway modem. I made an inquiry several months back and @Datalink provided a ton of knowledge which made some things clearer to me. But with the ignite setup we had to change...

moca-1.jpg moca-2.jpg
JiveMiguel by I Plan to Stick Around
  • 6 replies

Exchange Server blocked only when on Rogers and my laptop.

Hi  I am trying to connect to my company's exchange/outlook server on my laptop, but I cannot. I am on Roger Ignite residential. -It works fine when on VPN or any other wifi network. I can connect, receive, send emails on outlook. -It works fine when...

carb0 by I've Been Here Awhile
  • 6 replies

Ignite Gigabit upgrade lower speed than my 500 plan!

Hi all, I had no issue with my 500 mbps plan (speeds of 420 plus) however i took a promotion to cut costs and was offered the gigabit internet and now can't reach 300 mbps   Happened as soon as the agent flipped the switch, same variables. I had test...

sqottawa by I Plan to Stick Around
  • 18 replies

Can XB8 modem be used without fiber connection?

Currently have XB6 with non-fiber, coming into the house with a 500mbps ignite plan. Wondering if the XB8 is compatible, even though I DON'T have that secondary box converting the fiber line coming into my house to a coaxial cable that plugs into the...

KSMW by I've Been Around
  • 1 replies

Packet loss and ping spikes

I've been having issues for the couple months where my internet would randomly drop out or become slow for about 10 minutes. I notice this most when doing video calls or playing games. It would happen randomly throughout the day so its been hard figu...

teriscod by I've Been Around
  • 1 replies

iOS Ignite Wifi App Sharing Other Rogers Account

Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the mod...

ivonneinc by I've Been Around
  • 2 replies

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've Been Here Awhile
  • 3 replies

Constant "Site Can't Be Reached" errors only while on Rogers' network

I ONLY have this issue when connected to my Rogers wireless and just to be clear I have unplugged my router many times, rebooted my laptop many times, it's Rogers.     All of the Microsoft websites I use for work (,...

luvsql by I Plan to Stick Around
  • 1 replies

Resolved! Ignite parental control time limits easily bypassed on iPads

My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...

Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Unable to access to my emails

I can't access my emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help   ***Edited Labels***

emer by I've Been Around
  • 1 replies

Resolved! Disable SIP ALG (Application Layer Gateway)

Is it possible to ‘close’ the SIP ALG on an Arris  xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled.  Thank you !   ***EDITED LABELS***

applez1959 by I've Been Here Awhile
  • 6 replies