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Resolved! Rogers Ignite Internet Fiber to Home

I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...

chris993 by I've been here awhile
  • 2 replies

Internet connectivity is spotty and dropping Vaughan

Hi All, We seem to have internet dropping rather frequently.  Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge.  Anyone else experiencing this?  This also happens when on 5G network with podcasts cutting o...

la1 by I've been here awhile
  • 4 replies

Slow Internet Home Conexion - Issues loading web sites

Hello, I would like to know how I can solve this problem: -My internet connection never exceeds 500 MB although I pay for 1Gb. When I try to access some websites it stays in a loading state, sometimes it can take minutes to load a simple page like Am...

Rogers Email Inaccessible

What has happened to my Rogers email account?  After 20 years of being a Rogers customer, I suddenly can't access my email.  Yesterday it was accessible, today it's not.  What is going on?      ***Added Labels***

Rogers Internet modem delivery issue

I order Rogers Ignite from Fido Migration on April 5, 2024.  the Ignite Service starts 12 April 2024 but there is no trace of the modem.   When I visit online it appears that Rogers haven't even started the shipping process. The order has been in "In...

lecanto by I've been around
  • 1 replies

Ignite 1.5 slow speeds

Hey everyone got a new plan with rogers and signed up for ignite 1.5 only problem is my speeds change a lot from 50 to 700 most of the time their at 400 for wireless. Can’t try Ethernet as I don’t have a device with the capabilities of 1.5 but servic...

guest52 by I've been here awhile
  • 8 replies

Internet Down

My Internet service is down and can't get an answer as to why, except the they are aware and working on it !!! That still doesn't answer the question as to why services are down!!!! Very frustrating   *Added Labels*

Worst customer service experience after switching to Rogers!!!!!

I had recently move to new place and since rogers ignite home internet was available , i decided to opt for that. At first, it seemed smooth, i got a prompt response to get enroll and device was also sent to me within 2 days. However, after i receive...

Sun_12 by I've been around
  • 5 replies

WiFi 6 Compatible Modem

Hi all, I just want to warn you about what Rogers does with their online ads that are misleading. I switched from Fido to Rogers because Fido no longer provides internet service. I had the 150 Ignite plan and they sent me a refurbished XB6 that was m...

Lailo by I've been here awhile
  • 2 replies

Rogers Ignite and Smart Device . !

If you have recently switched over or updated to the Ignite service, you will likely encounter difficulties reconnecting any pre-existing smart devices you have installed. Here are some tips and suggestions based on my personal experience over the pa...

nexxstep by I've been here awhile
  • 4 replies

Rogers removed MoCA function

Just found out today that Rogers is no longer supporting MoCa .  How are customers hard wiring devices now?  Does Bell still support?   *Added Labels*

s24s by I've been here awhile
  • 6 replies

internet disconnect on third technician

I have had ignite internet installed for just over a week and it has only worked correctly for two days not consecutively.   My hardwired internet connections stop working 1-2, sometimes 3 times an hour. i am wired directly from a cable 2 feet long f...

Pathetic technical customer support

Your customer support team makes me 30 minutes on wait, while I ask him to wait then he disconnect the call, online chat I ask him to wait but he also disconnect the chat, when you are busy then you makes for long waits, when customers ask to wait th...

VoIP phone keeps unregistering since 3 days ago

Hi Has Rogers done any updates through their network/firewall recently ? I have a VoIP service that has been working for years - Since couple of days ago ( maybe a week) it keeps becoming unreachable . I have contacted my provider and they say it is ...

AmirSP by I'm here a lot
  • 13 replies

Internet disconnecting every night between 2am to 3am EST

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...

Need to reboot every morning

This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...

thuynh01 by I plan to stick around
  • 11 replies

Not Receiving Emails From Rogers Yahoo

I've have been a long time paying customer with Rogers Cable which I have all 3 internet, television, and phone which is VOIP. My beef now is that I've had to pour out nearly $90 bucks for a email client so I could use Imap  to bring in my email than...

ryote49 by I plan to stick around
  • 6 replies

Resolved! Replacing XB6 with XB8 and continue using Gen1 PODs

Seems the supply of XB8's is not longer constrained so considering upgrading. My XB6 modem is located in a corner of my apartment, worst possible location. Two PODs are installed, the first 20' away and the second 17' from the first. Have done extens...

Bplayer by I'm a trusted contributor
  • 3 replies

Figuring out my ignite internet and how to set up

So I have recently gotten the 1.5 ignite plan with rogers and is located in the living room on the main floor. I was wondering how I can utilize Moca 2.5 for my basement where my computer is located via ethernet and also implement Deco m4 throughout ...