Internet
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Forum Posts

Wifi Connection Issues

I am unable to connect 2 smart televisions, 1 laptop, 1 desktop, smart plugs and smart lights to my wifi network. Smart TVs and computers show an x on my Rogers wifi connection. Everything was working fine on Bell and when I made the initial switch t...

RV131826 by I've been here awhile
  • 415 Views
  • 2 replies
  • 0 likes

Slow speeds

Since the past 2 weeks, our download and upload speeds has been fluctuating. Rogers have sent 2 techs to our apartment already and still getting slow speeds affecting my remote work and my room mate's streaming. We supposed to have 1.5gb down / 50 Mb...

kentotchi by I've been around
  • 280 Views
  • 2 replies
  • 0 likes

Resolved! Constant "Site Can't Be Reached" errors only while on Rogers' network

I ONLY have this issue when connected to my Rogers wireless and just to be clear I have unplugged my router many times, rebooted my laptop many times, it's Rogers.     All of the Microsoft websites I use for work (https://www.office.microsoft.com...,...

luvsql by I plan to stick around
  • 11499 Views
  • 24 replies
  • 1 likes

No Communication

I have received an email message advising that my quota has been reached in my SHAWwebmail. I am however unable to access my Shawwebmail site so that I can delete emails. I have waited for hours on hold waitng to speak with an agent. Such a wait is t...

Tofin by I've been around
  • 248 Views
  • 1 replies
  • 0 likes

Internet keeps dropping

My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minu...

Can't Call customer Service

I have tried calling every number on the rogers website to speak to a customer care specialist - as talking to the online chat, they cannot help me. Every time I call I am told the customer care is closed but to talk to someone online. When I talk to...

Ksing44 by I've been here awhile
  • 522 Views
  • 5 replies
  • 0 likes

Rogers Xfinity internet modem

Having just switched from Bell to Rogers has been quite the disappointment, I was sold on the idea that I would receive 2.5Gbps internet speed, while connected to the LAN ports, however I was beyond shocked that the XB8 Gen 3 modem has only one 2.5Gb...

Crasee24 by I've been here awhile
  • 504 Views
  • 3 replies
  • 1 likes

Internet

Worst Internet we've ever usedWas down for hours last week and finally came back up .. went back down at 11pmAnd now it is 730pm.the next day and still no Internet i keep getting told this we be resolved in 4hrs..I've been lied to so many time for cu...

Davel22 by I've been around
  • 222 Views
  • 1 replies
  • 0 likes

Service not activated after installation

Hi,I recently got new Home internet modem installed. The technician came, installed the modem and told me that he is not able to link my account with the modem. He told me to wait for couple of hours for back office team to fix it. Since then it’s be...

Vikas10 by I've been here awhile
  • 389 Views
  • 3 replies
  • 0 likes

Loss of download speed with Xfinity

With Ignite i was downloading at 950 mbps on a 1.5 mbps plan with wifi.   Intermittently it would drop to 600 mbps   After Rogers switched to Xfinity 950 mbps download speed and 177 mbps was much better and more consistent. A couple of weeks later do...

TO9 by I've been here awhile
  • 356 Views
  • 1 replies
  • 0 likes

Lots of troubleshooting with home internet

I am very disappointed with the roger’s service specially with home internet. It is 3rd day continuesly with the interruption of internet its hard to work online when you don’t have good internet service. Totally disappointed     ***Edited Labels***

Amritpal3 by I've been around
  • 273 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Xfinity Internet 1.5 Gigabit upload speed

Does anyone knows the upload speed for this plan ? Rogers Xfinity Internet 1.5 Gigabit It used to be 50mbps but now i am seeing higher speeds after Rogers rebranded to Xfinity ..      ***Edited Labels***

Mayoo by I plan to stick around
  • 2718 Views
  • 3 replies
  • 0 likes

Fluctuating upload speed

Hello,We've just renewed our Internet plan with Rogers after 2 years, and I have been streaming games live on Twitch with no issues until recently. Particularly on peak hours, our upload speeds would drop to single digits causing my stream to lag and...

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craver99 by I've been here awhile
  • 258 Views
  • 1 replies
  • 0 likes

Plex Media Server (PC to PS5) with Gateway 3.0

Hey everyone,Just signed up with Rogers Internet yestrday, everything works perfectly right out of the box BUT, the moment I tried to use my media server with Plex on my PS5, they won't communicate.I've used Plex for nearly a year now with the same s...

Cybrex by I've been here awhile
  • 3250 Views
  • 3 replies
  • 0 likes

Rogers internet keeps disconnecting

I have been a loyal Rogers internet customer for almost three years, but recently, the service has become unreliable and frequently disconnects. Urgent Issue: My phone and computer often lose network connectivity. At times, my phone displays “incorre...