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PATIENCE PAYS OFF

 DON'T YOU JUST WANT TO SCREAM WHEN YOUR INTERNET GOES OFF! NO TV... NO INTERNET!  UGH....Well today I was tested in the area of PATIENCE. I had been doing some work on my computer and I was also looking forward to just relaxing with some TV programs...

Dina53 by I've been around
  • 207 Views
  • 1 replies
  • 3 likes

Persistent Dropped Internet

I am having ongoing issues with my XB7 modem. I was working perfectly for the first month or so and then for the last 2 weeks it will appear to drop internet connection and cycle through starting up again. I have watched the light change from solid w...

tjachr by I've been here awhile
  • 1001 Views
  • 10 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 15431 Views
  • 72 replies
  • 2 likes

Outages

We are in our 20th hour of no service. Rogers acknowledged the issue but has given us no info on the problem, no reason for the outage and no expected resolution time. This is ridiculous. Have they even sent a crew out to check the issue? If so they ...

Internet Down - Big Impact on Day to day work

Hello Rogers, My Internet is down sinc last Wednesday. Called 2 service call , Many long waited calls with different answers.   I am lost whom to contact to restart my service. Getting different time line few hours , 24 hrs , 24-48 hrs , 48 Hrs about...

FL11 by I've been here awhile
  • 193 Views
  • 1 replies
  • 0 likes

Resolved! Wyze cam Live view not working outside of wifi.

I have Wyze V3 cameras at home and at cottage.  Both have Rogers service. Cottage (wireless cellular based modem) - everything works perfect from anywhereHome - Ignite 1.5 - everything works on home wifi.  Notifications work any time, 12s video works...

andrew4ce by I've been here awhile
  • 594 Views
  • 5 replies
  • 0 likes

Resolved! Lots of Rogers Issues

Lots of issues with Rogers but does any management type look at this??? Its ok to complain to get it off our chest for the lousy service we get but never see any response from Rogers ???? so why have this forum as all it does is list our problems wit...

outage012 by I've been here awhile
  • 460 Views
  • 3 replies
  • 0 likes

WiFi and TV Connection

In early Feb a Shaw tech came and replaced my old modem and PVR with the new Ignite system. Last Wednesday I had no TV or Internet connection so I called Shaw. The tech on the phone came to the conclusion that my modem was faulty. He shipped me a new...

PamRat by I've been here awhile
  • 278 Views
  • 2 replies
  • 0 likes

Ignite Router Admin portal

How do I login to the Ignite Router Admin portal? This is the first time am trying to login and Admin and password does not work.   *Added Labels*

ganeshc by I've been here awhile
  • 360 Views
  • 2 replies
  • 0 likes

Provisioning Issue

No idea where else to share this because nobody at any level of Rogers customer or technical support has any idea how to resolve this.On June 10, I received an unsolicited call from Rogers in which they offered to replace my older Ignite modem with a...

kgmd by I've been around
  • 281 Views
  • 2 replies
  • 0 likes

Getting 2.3Mbps download speed on Ignite 1.5gig internet plan

Switched from Bell Fib Internet to Rogers Ignite Internet 1.5G couple of days ago.  After switching, websites load very slow. Here are the results of the Internet speed test (connected to Rogers Wifi)From laptop (with VPN): between 1 - 10 Mbps downlo...

ganeshc by I've been here awhile
  • 182 Views
  • 2 replies
  • 0 likes

No Internet connection - Flashing orange light

So i got a new rogers connection a few days ago and it was perfectly fine. Yesterday there was a technician from BELL who was working on the box outside the neighbors house and was changing a few things. After that i somehow lost my internet connecti...

Extremely poor service, Internet Technical Support

I called Rogers technical support because I lost my internet connection. This person asked to hold for ten times, each time more than three minutes to work on something on her end. What is ridiculous is that each time she only asks one piece of infor...

Jimi2023 by I've been here awhile
  • 241 Views
  • 1 replies
  • 0 likes

Geeni Smart Plug_not working since moving to Ignite

I recently moved to the Ignite WiFi Gateway (Gen1) and ever since the Geeni Smart Plugs will no longer connect.  The technician split the router so that I can select the 2.4G for devices that aren't compatible with 5G.  I was able to connect all the ...

Janet16 by I've been around
  • 230 Views
  • 2 replies
  • 0 likes

Fibre to the Home

Rogers was awarded the contract to provide Fibre Optic to my neighbourhood. The installation was supposed to be early 2024. Can anyone help with providing an updated installation schedule?Thanks   **Labels updated**    

HockeyFam4 by I've been here awhile
  • 655 Views
  • 7 replies
  • 0 likes