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Forum Posts

Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've Been Around
  • 1051 Views
  • 4 replies
  • 1 likes

Outage in Gravenhurst?

Haven’t been to my place or used internet for two months but I’ve of course had to pay 70$ a month. Now when I come up to “work” from home I have no Internet going on two days. That’s two days lost wages. I was told it was an outage but who knows!!! ...

Stable Rogers DNS IP Addresses

What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...

JonSnow88 by I Plan to Stick Around
  • 36307 Views
  • 7 replies
  • 0 likes

Modem Suddenly Blocking Website

I have Rogers ignite modem/router and all of a sudden we do not have access to website audible.ca. I have logged into the modem/gateway and there are no parental controls that have been added. Model: CGM4140COM. Any ideas how to stop websites being b...

KPS1 by I've Been Around
  • 1502 Views
  • 14 replies
  • 0 likes

How to disable Rogers Ignite Wifi Hub remote management?

Hi All,Modem details: Model: CGM4331COM Vendor: Technicolor Hardware Revision: 2.0 So I am trying to change my 5Ghz WiFi channel (to 36) and channel bandwidth to 20/40/80/160 option.Firstly those options were disabled for me but I found out on this f...

FTTH - XB7 Modem - DNS Errors  - Can’t Load Websites Wired & WiFi

for the last week every device on my home network is having issues loading webpages, does not matter which one almost all of them take 3 retries to load, whether its a news site, facebook, pcgamer, amazon, best buy even the rogers site. I keep gettin...

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Kimbear by I Plan to Stick Around
  • 630 Views
  • 16 replies
  • 0 likes

Resolved! Ignite Wi-Fi Guest Access

Really want to set up a separate guest Wifi network with its own password instead of giving guests access to the main Wi-Fi and then assigning their devices to the guest profile which makes no sense. Once they have the password they can add any devic...

Resolved! Active Splitter EVO1-5U/U Replacement

Hi Everyone,When we moved to our new house 11 year ago, an active splitter was all wired in as part of the house. this device takes the incoming coax signal from Rogers and distributes the signal to all coax outlets thought the house.The device is an...

Edgardo1956 by I Plan to Stick Around
  • 284 Views
  • 13 replies
  • 0 likes

FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community,   We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582)...

RogersMargaret by Community Manager (Retired)
  • 270488 Views
  • 4919 replies
  • 8 likes

High Ping/Latency, unable to play game for month now.

Pretty sure I'm not the only one but for the last months or so I have been having high ping/latency during gaming, I play shooter so its crucial to have a low ping.   Called techs to come to my place 3 times already and the last time I was told I'm n...

Lee03 by I've Been Around
  • 242 Views
  • 3 replies
  • 0 likes

Rogers wifi pods gen 2 hard wired?

I just got my new wifi pods yesterday and I hard wired them into my modem. And they keep havejng a flashing green light and the ignite app says they are offline, it’s almost like they are always rebooting. When I unplug the Ethernet wire everything w...

Pgrecs by I've Been Around
  • 914 Views
  • 2 replies
  • 0 likes

Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

Resolved! Rogers Ignite modem latest firmware version

I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is?  Mine is currently stating 7.3.2.0.91.   *Added Labels*

Resolved! Ethernet ports on new XB7 modem

Does anyone know why the number 4 ethernet port has an orange bar beside it?   *** Edited Labels ***

WeidS by I've Been Here Awhile
  • 186 Views
  • 2 replies
  • 0 likes

Resolved! Frozen account

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

FTTN - Spaghetti Cables to Simplify

Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem.  I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...