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Internet service interruption

Got this today from Rogers. Please be advised that we are currently experiencing service interruptions in parts of Ottawa, Ontario. Our technical teams have already been engaged, and services will be restored as soon as possible.   **Labels Updated**...

monorete by I've been around
  • 216 Views
  • 1 replies
  • 0 likes

Rogers Xfinity 1.5gb upload issues

For the last year i've been struggling with upload issues.  I have 1.5gb down and 200mbps upload speed. The download speeds are fine (ethernet connection) but upload suffers tremendously.   I have had many many service technicians come out to trouble...

yebudday by I've been here awhile
  • 597 Views
  • 8 replies
  • 0 likes

Can't get into my email

I don't know what is going on but since Wednesday I cant get into my rogers yahoo email account. I'm able to sign in but once I put my information in, its either a white screen and an error comes up saying "something went wrong on our end, please try...

Kenny4556 by I've been around
  • 175 Views
  • 1 replies
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Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 6162 Views
  • 5 replies
  • 0 likes

Comcast officially unveils its new XB10 Gateway and XER10 Router

Here's some really cool news: Comcast has finally unveiled its new DOCSIS 4.0 / Wi-Fi 7 gateway -- the XB10.   https://www.lightreading.com/cable-technology/comcast-unveils-first-docsis-4-0-gateway-tests-high-fidelity-video-   This new gateway is bas...

-G- by Resident Expert
  • 21288 Views
  • 34 replies
  • 7 likes

Resolved! ONLY GETTING 980MBPS WITH 2.5 GBS SERVICE

I have Rogers Xfinity Internet Pro 2 G service but I am only getting 980 MBPS.  I have talked to tech support and they said there is nothing wrong on their end.  I have changed my cable to cat6a, cat7 and cat8 but the speed still the same.  I double ...

FR1ZY by I've been here awhile
  • 354 Views
  • 4 replies
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Rogers Modem Upgrade

We had a technician upgrade my modem today, from generation 1 to 3.  They didn't reactivate the three (gen 1) pods I have, but I did so when they left.  Should they have upgraded those pods too?  Will the old pods support all three bands?  The three ...

goaltender by I plan to stick around
  • 289 Views
  • 2 replies
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Nokia FastMile 5G 3.2 Drop 5G Connection to LTE

Hello,   I bought a Nokia FastMile 5G 3.2 and it works fine but I noticed after a little while it drops the 5G connection  and goes to 4G. It will not reconnect to 5G unless I reboot the Nokia FastMile. It sometimes takes few hours to "drop" the 5G, ...

Charly003 by I've been here awhile
  • 3681 Views
  • 10 replies
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Resolved! Nokia Fastmile 5G Gateway 3.2 and 3rd Party Mesh Routers

Good afternoon,   I recently upgraded to the Nokia Fastmile 5G Gateway 3.2 Home Internet system (in April of this year) and was initially very happy with it as I was getting roughly 100 Mbps download speed and 10 Mbps upload speed via the WIFI as wel...

Meo034 by I plan to stick around
  • 9227 Views
  • 28 replies
  • 0 likes

Internet Constantly Disconnects

So i have issue, with my internet constantly disconnecting and connecting back in about 20-30 sec, sometimes it can last a min or two, it happens randomly, sometimes once a day, sometime 10 times a day. It may seems like nothing, but when it's just o...

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hornostai by I'm here a lot
  • 710 Views
  • 8 replies
  • 0 likes

Constant wifi disconnects

What is with all the Rogers internet micro-outages? I have only been on Rogers for a couple of months but they have been way too constant. I may have to move back to Bell. They can't offer the same speeds in my area but at least their internet was re...

Stnomud by I've been around
  • 209 Views
  • 1 replies
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Internet speed

Hi, I recently subscribed to Rogers Internet 2.5 Gb. This time the connection from the fibre to the modem is not coaxial, but ethernet. I have my network connected to a separate router which is connected to one of the modem's ports. Every time I ran ...

pecaicedo by I've been around
  • 620 Views
  • 7 replies
  • 0 likes

iPhone does not connect to WiFI

Home Wi-Fi does not connect on iPhones only. Tried on multiple iPhones but same Wi-Fi connects and work properly on android phones and laptop       ***Edited Labels***

bsukumar by I've been around
  • 410 Views
  • 1 replies
  • 0 likes

BufferBloat Packetloss

I recently suddenly started to get terrible bufferbloat and packetloss while playing CSGO 2.It is almost unplayable with the jitters and constant packetloss I'm getting. As you can see below my bufferbloat score is a C. I had this issues years ago an...

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1.5Gbps - getting 600mbps, max

I'm at a loss with how to diagnose this further.   I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB...

notmario by I've been here awhile
  • 928 Views
  • 9 replies
  • 0 likes

Resolved! Can't create App password

When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...

eltbrown by I've been here awhile
  • 198916 Views
  • 474 replies
  • 21 likes

Rogers home int (wifi)

I recently went into a Roger store to pay my cell phone bill and was saying to them. I wish you guys had home internet in my area. Because I had to use bell which I don't like for $60 a month. Rogers offered me an unlimited WI. Fi internet service fo...

Resolved! Rogers Xfinity Gateway (Gen 3) – Can I Disable DHCP and IPv6?

Hi everyone, I recently got the Rogers Xfinity Gateway (Gen 3) and I’m trying to configure my network setup. I’d like to know if this modem/router allows:Disabling the built-in DHCP server – I want to use my own DHCP server instead.Disabling IPv6 – I...

kaurmo by I've been here awhile
  • 602 Views
  • 2 replies
  • 0 likes