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Forum Posts

Outage in Caledon East?

Hi, is there an internet outage in Caledon East? I haven’t had internet for over 24 hours.Customer service said a ticket was created.I was advised to post here. Not sure what details are required.TV is working. Tried all the usual fixes.       ***Edi...

User1432909 by I've been here awhile
  • 327 Views
  • 1 replies
  • 0 likes

Resolved! Hitron CODA-4582U - cannot create multiple SSIDs

Trying to create a separate SSID to contain traffic from different devices on the modem but as in many instructions - there is no option to create a secondary SSID under Multiple SSIDs in the Wireless section. Seems the firmware still remains similar...

rogintgeek by I've been here awhile
  • 12401 Views
  • 7 replies
  • 0 likes

Internet plan cancellation terrible customer service experience.

Last two years very bad experience I have gone through. Every time called customers service they said ok I have mixed your account and again I got extra bill. Twice I call today but no one listening to me I want cancel my Internet plan. Please cancel...

nil11 by I've been here awhile
  • 466 Views
  • 2 replies
  • 0 likes

Resolved! Is Rogers Yahoo account linked to Rogers internet service?

If I was to terminate rogers internet service, will I still be able to access my rogers yahoo @ rogers.com domain?  I used outlook on my pc for over 20 years and now I can no longer access it using the outlook client because the app password generato...

groupsrv by I've been here awhile
  • 2218 Views
  • 12 replies
  • 0 likes

Network Upgrade Hazard

Trip or choke hazard?.  How can this network upgrade be left like this.  Minimum wage contractors.          ***Added Labels**

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Xfinity New Connection Issues

New custy feeling grumpy. New Ignite Modem/router, plug-n-play instalation, Except not. Flashing orange light for one hour; seems like an upstream issue on Rogers end. Is anyone from Rogers CX or Tech Support available? ***ADDED LABELS, CHANGED TITLE...

AndrewDac by I've been around
  • 522 Views
  • 1 replies
  • 1 likes

Internet down

My internet went down around 7pm last night. After giving it a few hours to come back, I got on the online chat around 11pm last night. I was 33 in queue and after 1 hour and 20 minutes I managed to get to 6th in queue - then got kicked out. It would...

BLB66 by I've been here awhile
  • 395 Views
  • 2 replies
  • 0 likes

Port forwarding mystery

I’m trying to define a Port Forward (80) to a device (Windows 11 laptop) on my network using the Xfinity app on my phone. I select the device, enter the port number (80), leave the Protocol as both TCP/UDP, and tap Next. The app says the creation suc...

LarryMenard by I've been here awhile
  • 227 Views
  • 1 replies
  • 0 likes

Resolved! Nokia Fastmile 5G Gateway 3.2 and 3rd Party Mesh Routers

Good afternoon,   I recently upgraded to the Nokia Fastmile 5G Gateway 3.2 Home Internet system (in April of this year) and was initially very happy with it as I was getting roughly 100 Mbps download speed and 10 Mbps upload speed via the WIFI as wel...

Meo034 by I plan to stick around
  • 12289 Views
  • 36 replies
  • 0 likes

Constant disconnects with Roger’s/Shaw ignite service

I’ve had 4 techs out here in the last 2 weeks to fix my internet issues. The connection drops randomly throughout the day between 5-30 seconds at a time and continues until I either remove and re-add the coaxial cable or power cycle the modem.Every t...

Trencher69 by I've been here awhile
  • 1377 Views
  • 3 replies
  • 0 likes

Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year   I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet.   I initially call...

flash67 by I'm here a lot
  • 21083 Views
  • 46 replies
  • 0 likes

Cobra 5G Home Internet - No Internet Access

I've just received the Cobra 5G and have installed it in my window and in my patio door. I still can't get internet access.   ***ADDED LABELS, MOVED TITLE TO BODY, FIXED TITLE***

Resolved! Bridge Mode Channel Errors

I have noticed that that I have two channels 31 and 32 on my XB8 gateway that seem to have excessive errors when I check the status.  The other channels are much lower some are under 1000.  Is there any suggestion on how to lower this.  There are no ...

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emveepee by I plan to stick around
  • 1707 Views
  • 5 replies
  • 0 likes

Xfinity Gateway Router Address

How do I reach the gateway? I've tried 10.0.0.1, 10.0.0.1/admin, but neither are working. My router IP is 10.0.0.1 but I can't access the gateway.    **Labels Updated**  

Internet speeds

What terrible internet. Paying for 2gbps and getting 60-100mbps. Technical support says there's a problem in the area but can't pinpoint the problem?I work from home and need to click buttons on the computer with no delay...and I get loading screens....

Jt43 by I've been here awhile
  • 537 Views
  • 5 replies
  • 0 likes

No Internet

I have no internet for 5 hours. Can’t get updates a the site. Takes me to every province but mine. This is ridiculous to not have internet for such a long period of time. Especially with not update or estimated time of repairs. Will be switch provide...

Hjclark by I've been here awhile
  • 458 Views
  • 3 replies
  • 0 likes