Using Thunderbird to get rogers acct emails - but get message - sending of password did not succeed
I use Thunderbird to get email messages from my rogers acct.
Everything has worked ok for a long time but recently I've been getting a lot of this message:
Sending of password for user email@example.com did not succeed. Mail server pop.broadband.rogers.com responded: Server error - Please try again later.
And therefore I can't use Thunderbird - no new email messages are received.
Is anyone receiving the same message or know how to fix it so I can use Thunderbird to get email messages from my Rogers acct.?
Solved! Solved! Go to Solution.
This may be related to the problems outlined in the following thread regarding older e-mail clients:
If there is an update for Thunderbird, you may be able to make it work again, however, if there is not, then there's not much you can do except use a newer client that has the appropriate security protocols or use Webmail.
Looks like your post was moved to this existing thread on app passwords. After 3 years I would have thought that everyone would have been affected long ago, however, if you've not created an app PW, then you need to do that. See link below:
If you have created an app PW and tried creating a new one and it still doesn't work, then you may be affected as outlined in my previous post regarding newer security protocols.
I am having trouble with getting Thunderbird working after I had to re-install it. I can't receive or send any mail after I set up using pop.broadband.rogers.com and the smtp as required. It seems that the server will not accept or allow me to log in. Can anyone help?
@qsgrampy : It looks like your post was moved to this thread. Have you read post 3 above yours?
1. Are you able to login to your e-mail using Webmail?
2. Have you set up an app password in Thunderbird and confirmed all your settings are appropriate?
@qsgrampy : I believe you misunderstood. You need to go into Webmail, get an app password and paste it into the password section of your e-mail client (Thunderbird).
How to do that is outlined in the last dropdown of the link I provided in my previous post. The other settings required for e-mail clients are also outlined in the various applicable dropdowns in that link.
I assume you're using the following link or similar:
If you can't login, then you may need to contact Rogers to get that straightened out. I thought things were working for you before and it would be a simple matter of the correct App PW for your reinstalled Thunderbird e-mail client. It appears to me that more than that has gone wrong? Were you able to login to Webmail (Rogers member centre) before/recently? What sort of error message are you getting? Have you tried having them send you a new password?
If you can't get into the Rogers Member Centre/Webmail, then you may want to contact Rogers in any of the ways outlined below, or send the mods on this forum a PM...