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Thunderbird - Can't Send/Receive Emails

gmoore123
I've Been Here Awhile

Using Thunderbird to get rogers acct emails - but get message - sending of password did not succeed

 

I use Thunderbird to get email messages from my rogers acct.

Everything has worked ok for a long time but recently I've been getting a lot of this message:

 

Sending of password for user xxxxxxxx@rogers.com did not succeed. Mail server pop.broadband.rogers.com responded: Server error - Please try again later.

 

And therefore I can't use Thunderbird - no new email messages are received.

 

Is anyone receiving the same message or know how to fix it so I can use Thunderbird to get email messages from my Rogers acct.?

Thank you.

 

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Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

Thanks for all your help. When I finally realized that no log in screen came up with a menu I finally figured out how to get a password that allowed me to fix Thunderbird. Everything is now working the way it should. Thanks again.

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13 REPLIES 13

Re: Thunderbird - Can't Send/Receive Emails

57
Resident Expert
Resident Expert

This may be related to the problems outlined in the following thread regarding older e-mail clients:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-Receive-Emails-on-Outlook/td-p/461103

 

If there is an update for Thunderbird, you may be able to make it work again, however, if there is not, then there's not much you can do except use a newer client that has the appropriate security protocols or use Webmail.



Re: Thunderbird - Can't Send/Receive Emails

57
Resident Expert
Resident Expert

Looks like your post was moved to this existing thread on app passwords.  After 3 years I would have thought that everyone would have been affected long ago, however, if you've not created an app PW, then you need to do that.  See link below:

 

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Updating-your-Rogers-Yahoo-Email-Setti...

 

If you have created an app PW and tried creating a new one and it still doesn't work, then you may be affected as outlined in my previous post regarding newer security protocols.



Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

I am having trouble with getting Thunderbird working after I had to re-install it. I can't receive or send any mail after I set up using pop.broadband.rogers.com and the smtp as required. It seems that the server will not accept or allow me to log in. Can anyone help?

Re: Thunderbird - Can't Send/Receive Emails

57
Resident Expert
Resident Expert

@qsgrampy : It looks like your post was moved to this thread.  Have you read post 3 above yours?

 

1. Are you able to login to your e-mail using Webmail?

2. Have you set up an app password in Thunderbird and confirmed all your settings are appropriate?

 

https://www.rogers.com/customer/support/article/email-setup



Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

I don't have a smart phone so I can't use the app

Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

I have a question - what are the settings for Rogers.yahoo

Re: Thunderbird - Can't Send/Receive Emails

57
Resident Expert
Resident Expert

@qsgrampy : I believe you misunderstood. You need to go into Webmail, get an app password and paste it into the password section of your e-mail client (Thunderbird).

 

How to do that is outlined in the last dropdown of the link I provided in my previous post. The other settings required for e-mail clients are also outlined in the various applicable dropdowns in that link.



Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

OK, I'll try that

Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

Webmail will not allow me to log in. 

Re: Thunderbird - Can't Send/Receive Emails

57
Resident Expert
Resident Expert

I assume you're using the following link or similar:

 

https://rogersmembercentre.com/rmcapp/remc.html#/signin

 

If you can't login, then you may need to contact Rogers to get that straightened out. I thought things were working for you before and it would be a simple matter of the correct App PW for your reinstalled Thunderbird e-mail client.  It appears to me that more than that has gone wrong?  Were you able to login to Webmail (Rogers member centre) before/recently?  What sort of error message are you getting?  Have you tried having them send you a new password?

 

If you can't get into the Rogers Member Centre/Webmail, then you may want to contact Rogers in any of the ways outlined below, or send the mods on this forum a PM...

 

https://www.rogers.com/consumer/support/contactus

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...



Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

Thanks for all your help. I'll try your other methods but I'm quitting for today. At 77 things get a little tiring.

Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

I should have mentioned that everything was working until we switched to Rogers Ignite. So I think this another problem that Rogers has left me with.

Re: Thunderbird - Can't Send/Receive Emails

qsgrampy
I Plan to Stick Around

Thanks for all your help. When I finally realized that no log in screen came up with a menu I finally figured out how to get a password that allowed me to fix Thunderbird. Everything is now working the way it should. Thanks again.

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