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No internet despite new underground cable installation

No internet despite new underground cable installationI’m just curious if anyone else has had this happen? I moved about a month ago and went through normal procedure when moving, tech came and it didn’t work it was determined the line underground mi...

Slow upload Speeds

During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues du...

Brody1364 by I've been here awhile
  • 186 Views
  • 3 replies
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unifi portal preventing access to modem customer admin portal

I have some unifi APs connected via ethernet through a router to my Rogers modem (HITRON CODA modem). I'm trying to access the modem's admin portal via 192.168.0.1, but it keeps taking me to the Unifi network config portal instead of to the modem adm...

andmatca78 by I've been here awhile
  • 122 Views
  • 1 replies
  • 0 likes

Deleted message from sent mail - restore?

This morning I noticed all my sent messages from 2022, 2023 and 2024 have been deleted.  I do not recall deleting these messages.  Can they be restored and how I do this.  Thank you.   **Labels Updated**    

KPritchard by I've been here awhile
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  • 2 replies
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Outlook

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers...

Jenny16 by I've been here awhile
  • 282 Views
  • 4 replies
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Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've been here awhile
  • 53370 Views
  • 93 replies
  • 6 likes

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 12337 Views
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Super slow download and upload speeds on my XB8 modem

Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...

aa2738 by I've been here awhile
  • 339 Views
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Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 6587 Views
  • 21 replies
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Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 1416 Views
  • 13 replies
  • 0 likes

What VPN works with Cobra 5G xtream MGA5331

Just got above device. With Ethernet connection to PC running Win 10 (about 5 years old) speeds are as expected (100/10). Been using NORD VPN last 3 years with Bell 5G 25/5. Speeds are 25 down if using VPN or not. With Cobra, once I connect VPN, spee...

Wii on WiFi

Does anyone currently have a Wii connected to their Ignite modem, and if so, how did you set it up?   *Added Labels*

Resolved! Can't create App password

When I tried to generate an App password to connect to Outlook. I receive the following message: Something went wrong on our end. Please try again later. I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins... Not happ...

eltbrown by I've been here awhile
  • 164815 Views
  • 467 replies
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Resolved! Thunderbird for Rogers Email?

Hello, does anyone know if Thunderbird can be used to receive and send @rogers.com email? If so, does anyone know how I would setup Thunderbird for my Rogers email? Thanks in advance for your suggestions.

chdiamo1 by I'm a reliable contributor
  • 609 Views
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Resolved! Is Rogers Yahoo account linked to Rogers internet service?

If I was to terminate rogers internet service, will I still be able to access my rogers yahoo @ rogers.com domain?  I used outlook on my pc for over 20 years and now I can no longer access it using the outlook client because the app password generato...

groupsrv by I've been here awhile
  • 283 Views
  • 2 replies
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Unlock 5g home Internet sim to use with external modem

Hi, I just got the 5g home Internet for my house in a rural area. It came with the Nokia Fastmile 3.2 gateway which is an indoor unit and I got 1 bar of LTE with 5mbs download. I bought a ZTE mc7010ca external modem so I can mounted it on the roof to...

Lnthai2002 by I've been here awhile
  • 247 Views
  • 2 replies
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XB7 modem: disabling DHCP but keeping WIFI on

I want to use XB7 modem as Wi-FI extender, but turned off its DHCP server functionality , as it's run on my own router connected to Nokia fiber modem and handling Private to Public network routing. When I go to bridge mode, Wi-Fi would not be availab...

molotov by I've been here awhile
  • 168 Views
  • 1 replies
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Home Page disappeared

Yesterday my Rogers Yahoo Home Page just disappeared and the icon was replaced with a My Yahoo Icon. The page looks nothing like the Home Page that I had. I have been looking all day to possibly try to rebuild it, but the template that I used way bac...

brownkm by I'm here a lot
  • 956 Views
  • 12 replies
  • 0 likes