What are good signal levels

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I'm a Reliable Contributor
Posts: 578

Re: What are good signal levels

They are sending a tech for Tuesday 21.

Resident Expert
Resident Expert
Posts: 5,808

Re: What are good signal levels

Manage to get the modem provisioned for 250/20 as well?



I'm a Reliable Contributor
Posts: 578

Re: What are good signal levels

He was not able to provision for the 20.. so I will still wait to hear back about it.

 

In the meantime I am suppose to get the new firmware and to receive a tech visit tuesday to fix the missing channels, will just need to fix the 20 upload part.

I'm a Reliable Contributor
Posts: 578

Re: What are good signal levels

I received the new firmware .21 this morning , I did a factory reset to enable IPV6 and surprise all my channels are back. 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM8.9003036.387
2363000000256QAM2.700636.610
3369000000256QAM2.400736.610
4375000000256QAM1.200836.387
5561000000256QAM4.300937.093
6567000000256QAM5.4001037.356
7573000000256QAM5.7001137.356
8579000000256QAM6.3001237.636
9585000000256QAM6.6001337.636
10591000000256QAM6.8001437.356
11597000000256QAM7.1001537.356
12603000000256QAM6.9001637.636
13609000000256QAM7.8001737.356
14615000000256QAM7.6001837.356
15621000000256QAM8.1001936.844
16633000000256QAM8.2002036.610
17639000000256QAM8.5002136.610
18645000000256QAM8.5002236.610
19651000000256QAM8.5002336.610
20657000000256QAM8.2002436.610
21687000000256QAM8.4002936.387
22357000000256QAM2.300536.610
23699000000256QAM8.7003136.387
24705000000256QAM9.5003236.387
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 16QAM40.00026400000
238596000ATDMA - 16QAM40.00033200000
330596000ATDMA - 16QAM40.00016400000
I Plan to Stick Around
Posts: 33

Re: What are good signal levels

Are my line stats fine?
 
DOCSIS WAN

This menu displays both upstream and downstream signal parameters

 
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 609000000 256QAM -3.800 4 38.605
2 591000000 256QAM -3.500 1 38.983
3 597000000 256QAM -3.800 2 38.605
4 603000000 256QAM -3.600 3 38.983
5 615000000 256QAM -3.700 5 38.605
6 621000000 256QAM -3.800 6 38.605
7 633000000 256QAM -4.300 7 38.605
8 639000000 256QAM -4.300 8 37.636
9 645000000 256QAM -4.300 9 38.605
10 651000000 256QAM -4.200 10 38.605
11 657000000 256QAM -4.100 11 37.636
12 663000000 256QAM -4.200 12 37.636
13 669000000 256QAM -4.500 61 37.636
14 675000000 256QAM -3.800 62 37.636
15 681000000 256QAM -4.000 63 38.605
16 687000000 256QAM -4.300 64 37.636
17 693000000 256QAM -4.300 65 37.636
18 699000000 256QAM -4.500 66 37.636
19 705000000 256QAM -4.400 67 37.636
20 711000000 256QAM -4.400 68 37.356
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 16QAM 55.500 2 6400000
Resident Expert
Resident Expert
Posts: 5,808

Re: What are good signal levels

Can you delete all above "Downstream Overview".  Don't want your IP address out for view in an open forum.  Thats for your own online security.

 

Your missing two upstream channels and the one that is left is above the output limit that Rogers uses for the upper failure limit.  You should have three upstream channels running in a 36 to 40 dBmV range.  Your downstream levels are slightly low as well.  Call tech support and ask the CSR to run a signal check and indicate that you only have one upstream channel running at the upper DOCSIS power limit.  The test should fail automatically and you should see a tech arrive at your home in the next day or two.  When he or she has completed the required cable inspection / replacement, can you repost the signal levels again to see how they turned out.  Sometimes this takes more than one visit to sort out as there may be other issues going on further upstream.

 

Rogers 1-888-764-3771



I Plan to Stick Around
Posts: 33

Re: What are good signal levels

Is is possiable for a rogers rep to PM me?

Resident Expert
Resident Expert
Posts: 5,808

Re: What are good signal levels

Send a pm to @CommunityHelps and one of the mods should get back to you.  Follow that link and then follow the link on the right hand side of the linked page to "Send this user a private message"  in order to get to the message composition page.  Fill in the details and hit "Send"



I Plan to Stick Around
Posts: 33

Re: What are good signal levels

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 657000000 256QAM -3.900 11 37.636
2 591000000 256QAM -3.200 1 38.983
3 597000000 256QAM -3.400 2 38.605
4 603000000 256QAM -3.300 3 38.983
5 609000000 256QAM -3.500 4 38.983
6 615000000 256QAM -3.500 5 38.605
7 621000000 256QAM -3.700 6 38.605
8 633000000 256QAM -4.100 7 38.605
9 639000000 256QAM -4.100 8 37.636
10 645000000 256QAM -4.100 9 38.605
11 651000000 256QAM -4.100 10 38.605
12 663000000 256QAM -4.000 12 37.636
13 669000000 256QAM -4.400 61 37.636
14 675000000 256QAM -3.800 62 37.636
15 681000000 256QAM -4.000 63 37.636
16 687000000 256QAM -4.400 64 37.636
17 693000000 256QAM -4.500 65 37.636
18 699000000 256QAM -4.600 66 37.636
19 705000000 256QAM -4.500 67 37.356
20 711000000 256QAM -4.500 68 37.356
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 16QAM 48.000 2 6400000
2 23700000 ATDMA - 16QAM 46.500 3 6400000
3 38596000 ATDMA - 16QAM 48.000 1 3200000

 

 I had the cable loose connected to wall apprently 

I'm Here A Lot
Posts: 6

Re: What are good signal levels

Switched from Bell to Rogers for "high speed" Internet and have horrendous download speeds regularly (several times per hour) in the evening. Very disappointed in Rogers performance.

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