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Lag Spikes occur twice every night

Every night at 12:22 am and then again at 12:24 am, I get lag spikes and on the xbox, will end up with 1% packet loss after the 2nd spike.  This happens every night without exception.  We have no software running or back ups being done on the network...

Intermittent Disconnects CGN3ACSMR

Hi -- I recently signed up for an ignite 250mpbs internet package after being with TekSavvy for years. I am experiencing intermittment disconnects -- usually once a day in the evenings, and they are usually resolved with a modem reboot. The DOCSIS lo...

jerkbag by I'm here a lot
  • 13623 Views
  • 40 replies
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Resolved! Daisy-Chain 2 Switches to Ignite Modem

I have a CGM4140 Technicolor modem connected to a 16 port TP-Link switch. 2 of these ports are dropped to a room ~30 ft away and I need another network port in the room. It is not practical to run another cable. Can I connect  one of these dropped po...

SSBG by I've been here awhile
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  • 2 replies
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Ignite TV - Slow WiFi Speeds

500mbps ignite internet is at 30/20 wifi, >500mbps ethernet   Hey, we are on the ignite 500/20mbps ignite TV plan which was installed recently. The only problem we have is that the router is giving 30/20 wifi speeds, while Ethernet is more than 500/2...

MAC filtering - Access Control limit

Using MAC filtering to manage wireless devices (for a number of years with various modems). In CGN3ACSMR  go to Access Control and use "Allow Listed" with the MAC addresses   Just tried to add another device  but hitting "Save" locks up the interface...

query2u by I've been around
  • 9556 Views
  • 6 replies
  • 0 likes

Issues with Ignite WiFi Pods

I have 2 pods where the light dims then brightens all the time and one that does nothing?     **Labels Added**

Flynn62 by I've been around
  • 25461 Views
  • 57 replies
  • 0 likes

Unable to Verify Send-only Email Addresses

I spent over an hour on the phone with Rogers Support before the agent gave up and said he couldn't help. I'm hoping this forum can. My issue is with SEND-ONLY EMAIL ADDRESSES. If you're not familiar with them, they allow you to create up to 9 email ...

gc8086 by I plan to stick around
  • 14042 Views
  • 64 replies
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Resolved! Unable to access Chinese website

Everything is fine in Oct. but now it is very very slow, and always keeping loading and never finish.It seems only happens in Rogers network , because my Fido network is working wellIs there anything wrong?

dwqdaniel by I plan to stick around
  • 16183 Views
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Rogers Ignite Gigabit Very... very Slow Speeds

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows...

ToxikRick by I plan to stick around
  • 48627 Views
  • 88 replies
  • 1 likes

Overprovisioned internet speeds - question

Hi community! I'm on an Ignite bundle, which I've had since early June.  Prior to Ignite, I was a legacy internet (150Mbps plan) and digital tv customer with a Hitron CODA-4582 modem.  With the Hitron, I was ALWAYS hitting approx 560Mbps on ALL speed...

toolcubed by I'm a senior contributor
  • 2267 Views
  • 5 replies
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Resolved! POD OPERATING TEMPERATURES

I have an attached unheated garage. If I install a POD in the (dry) garage will it operate in the cold Ontario winter temperatures?   *** Edited Labels ***

Johnny99 by I plan to stick around
  • 1915 Views
  • 1 replies
  • 0 likes

Slow Speeds on XB7

Hi all,   We recently switched from Rogers from Bell Aliant here in NB after a door-to-door Rogers salesman offered us a package at a price that was more than $160 cheaper/month than we were paying for FibreOP. Our home is only 3 years old and had no...

Nimec by I've been around
  • 11027 Views
  • 27 replies
  • 0 likes

What modem am I supposed to get for the Ignite 50u plan?

Question in the subject line.    I got the XB7 modem and that isn't compatible with the 50u plan. Got a senior technician and he told me it's not compatible and I need a CGN3 modem.   Called Rogers, and they say Rogers no longer offers the CGN3 modem...

rnoobear by I've been here awhile
  • 2540 Views
  • 5 replies
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Slow internet speeds on LAN connect devices on CGNM-3552

I connected a MacBook directly to the CGNM 3552 using a cat5e ethernet cable. The LAN port flashes Amber. I plugged out all other devices. Running a speed test on the MacBook I get consistent speeds of 200 mbps. However, when I connected another devi...

The_One by I plan to stick around
  • 3382 Views
  • 5 replies
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Resolved! Email issue. Socket error 10060 connection timed out

 I have an ongoing problem with my email. I'm using OE Classic Pro edition, but it also happened when I used Outlook 2010.  It happens sporadically - the connection times out and I get the following error message: [ERROR] - An error occurred. Account...

Swift1 by I've been here awhile
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  • 4 replies
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Resolved! WAN dropping for 1 minute each day

Long ago I had intermittent connection issues with Rogers. My old thread is here:   https://communityforums.rogers.com/t5/Internet/Internet-goes-down-for-5-minutes-once-to-twice-a-day/m-p/379125#M38504   Since then I moved, and for almost 2 years I'v...

automaton by I plan to stick around
  • 10191 Views
  • 28 replies
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Connectivity to Dazn

When watching Dazn the game freezes and starts. As the game continues it gets much worse as in freezing every 10 seconds,     ***Added Labels***

bswinkler by I've been around
  • 2574 Views
  • 3 replies
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Issues with Wi-Fi on XB7

It has been a week since I switched from legacy cable/internet to Ignite.  I used to have the old Hitron modem connected and the wifi in the house was pretty good. I even had good reception outside the house.  With this new gateway XB7, wifi has been...

amoreira by I plan to stick around
  • 5572 Views
  • 7 replies
  • 1 likes