Ignite Internet Gigabit - Slow Speeds

[m3rked]

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	4.200	7	38.983
2	855000000	256QAM	0.600	3	38.605
3	861000000	256QAM	1.000	4	38.605
4	579000000	256QAM	4.600	5	38.983
5	585000000	256QAM	4.900	6	38.605
6	849000000	256QAM	0.300	2	38.983
7	597000000	256QAM	3.600	8	40.366
8	603000000	256QAM	3.800	9	38.605
9	609000000	256QAM	3.300	10	38.983
10	615000000	256QAM	3.500	11	38.983
11	621000000	256QAM	3.400	12	38.983
12	633000000	256QAM	3.700	13	38.605
13	639000000	256QAM	3.100	14	38.983
14	645000000	256QAM	3.100	15	38.983
15	651000000	256QAM	2.700	16	38.605
16	657000000	256QAM	2.200	17	38.605
17	663000000	256QAM	2.200	18	38.983
18	669000000	256QAM	2.900	19	38.983
19	675000000	256QAM	3.200	20	38.983
20	681000000	256QAM	3.400	21	38.983
21	687000000	256QAM	4.300	22	38.983
22	693000000	256QAM	3.600	23	38.983
23	699000000	256QAM	4.500	24	38.983
24	705000000	256QAM	3.700	25	38.983
25	711000000	256QAM	4.000	26	38.983
26	717000000	256QAM	3.500	27	38.983
27	723000000	256QAM	3.100	28	38.983
28	825000000	256QAM	1.700	29	38.605
29	831000000	256QAM	0.800	30	38.983
30	837000000	256QAM	0.500	31	38.605
31	843000000	256QAM	0.100	32	38.605
32	279000000	256QAM	-0.300	1	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25300000	ATDMA - 64QAM	39.250	6	3200000
2	36996000	ATDMA - 64QAM	35.250	8	6400000
3	22100000	ATDMA - 64QAM	38.000	5	3200000
4	30596000	ATDMA - 64QAM	35.250	7	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

*Added Labels*

[Data_Dan]

I have a new PC with a 2.5G ethernet port I was getting in the low 900s D/L and 30s U/L when connected to a  1G switch. I connected a new QNAP QSW-1105-5T switch to my network. I am now getting in the high 1100s D/L. I have about 75 ft of cat5e between the switch and the XB7 and 50 ft of cat6 between the switch and my PC.

[italicgirl]

The tech guy was here a couple weeks ago and he tried to say the combined wifi and wired connection is what you get for gigabyte speed, what a load of poo, where do you get these tech guys, surely Rogers needs to hire people whom know what they are doing.

So we are still having issues, today on gigabyte did the speed test 28 up and 13 down What the Heck is going on!!!!, paying over $100 a month for this, I am better off going with Bell or Virgin

[RogersCorey]

Greetings @italicgirl!

Welcome to our Community!

It is true that you have to combine your speeds together with at least two devices to be able to get a picture of your full speeds if you're in an area with fibre to the neighbourhood.

For Ignite Internet Gigabit an Ethernet/wired connection is recommended to reach maximum download speeds, assuming optimal network conditions, equipment and device capabilities. 

Now, that isn't to say that there isn't an issue in your neighbourhood in this case! We'd be happy to take a closer look to see what is going on! Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[augmentium]

(Merged Post)

Not sure where this post should go. I have the CODA -4582U in bridge mode. I have 1Gb down service. On May 30 & again today June 8, I noticed download was slow. Checked the back of the modem & instead of flashing orange, it was green. A reboot got it back to normal again. I can’t reboot right now as I have family working from home. Does anyone have any idea what could be causing this?

[Datalink]

@augmentium this might be anything from oxidation on the contacts to a failing ethernet controller at either end.  What to do:

1.  pull out, then reset the connectors at both ends of the connecting cable just to see if this is an oxidation problem with the contacts on the cable or on the ethernet ports on the modem or router.

2.  connect the modem end to another modem port.  All modem ports are active when the modem is in Bridge mode, so it doesn't matter which port you use. 

3.  swap the connecting ethernet cable with another cable that you know will work.

4.  ensure that the modem and router are several feet apart.  They should not be sitting side by side or even very close to each other.  This is to prevent any EMI issues in the modem which are caused by the router's wifi transmissions. 

What router are you using?  In a worst case scenario, this might be an issue with the modem, or with the router that would require replacing either one.  

Are you running IPV6?  If so, consider disabling IPV6 for a period of time, just to see if this makes any difference.  This looks like an intermittent problem, so it might take a long time to see if the disconnects stop when the router is running IPV4 only. 

[augmentium]

Thanks. Through Twitter I got an agent to check the signals. She found the signal wasn’t stable, did a network push, and it reconnected at the right speed. I don’t know if this is a permanent solution or not or if I could have achieved the same thing by rebooting it myself. The modem & router are about 12 feet apart, the cable is about a year old (cat 6 I believe), but I’ll check the other tips you suggested. The router is an Asus 3100 AC and I’m not running IPV6.

[Datalink]

grrrr, network push.  You've been fed a line of ........  The tech can reboot your modem or run a factory reset, but that's about it.  There's probably a possibility of resetting the cable port at the neighbourhood node, but that would affect several hundred modems connected on that line and would result in a large number of unhappy customers.    

Log in and check your modem firmware version.  I wonder if your modem is on the trials list.  If so, you might have 7.1.1.37 loaded.  It would show up in the STATUS tab under the Software version.  There is a reboot scheduled into the update, but I wonder if that may have resulted in your modem connecting at 100 Mb/s (flashing green LED) instead of 1 Gb/s (flashing amber LED).  Those colours refer to the connected port LED at the back of the modem. 

Are you running stock Asus firmware or Merlin's Asuswrt?

[augmentium]

@Datalink

I knew I was being fed a line; but I really think they believe it. She said what she did was getting an obstruction out of the way. Lol

The software version is 7.1.1.33 & I’m running Asus firmware which I updated after the “push”.

[averageconsum1]

Hello,

We have just upgraded from the 500u package to gigabit (ignite internet) and our download speeds have either been a bit slower or around the same (around 300-500mbps on WIFI and ethernet) as when we were on the 500u package. Our upload speeds are now ~30mbps as advertised (upload speeds used to be ~20). We have also just configured the XB7 gateway. 

I've already reached out to Rogers tech support about this and they weren't able to solve the issue yet, aside from letting me know that they are going to monitor our network over the next few days. 

Thank you

[Datalink]

Response sent for your pm.

[Jcbl831_]

I live in a basement and my ignite internet 1gb connection in so slow and every minute or so the connection is not available. I did everything like restarting the modem and putting the nodes blocker. My wifi and especially my Ethernet speed is killing me. I can’t have a descent video connection during my online class and I can’t watch a full movie without interruption. 2mbps speed for an Ethernet connection, I am paying 1gb speed.

[RogersZia]

Good evening @Jcbl831_,

Welcome to the Community!

Sorry to hear you're having issues with wired connectivity speeds on your home devices. I can appreciate wanting to see speeds closer to your plan and that certainly should be the case. To better assist in getting to the bottom of this I recommend following the troubleshooting steps laid out here.

Once done, feel free to update us with your results here :).

RogersZia

[Datalink]

@Jcbl831_ how are you connecting to the modem, via ethernet or wifi?

[os3rules]

I would just like to take this opportunity to apologize  to the support staff. I'm not too big a person to say that I was wrong and my internet speeds were not "their" problem, but mine.  It seems that each of the 7 or 8 different computers I tried were not "up to spec".  I recently upgraded my system to a much more current system and I now average 900 mb download speed (instead of 300-400 mb).  So let me apologize again for all the vile, hateful, mean, rotten things that I called the support staff while they tried to fix my problems.