Ignite Internet Gigabit - Slow Speeds

[m3rked]

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	4.200	7	38.983
2	855000000	256QAM	0.600	3	38.605
3	861000000	256QAM	1.000	4	38.605
4	579000000	256QAM	4.600	5	38.983
5	585000000	256QAM	4.900	6	38.605
6	849000000	256QAM	0.300	2	38.983
7	597000000	256QAM	3.600	8	40.366
8	603000000	256QAM	3.800	9	38.605
9	609000000	256QAM	3.300	10	38.983
10	615000000	256QAM	3.500	11	38.983
11	621000000	256QAM	3.400	12	38.983
12	633000000	256QAM	3.700	13	38.605
13	639000000	256QAM	3.100	14	38.983
14	645000000	256QAM	3.100	15	38.983
15	651000000	256QAM	2.700	16	38.605
16	657000000	256QAM	2.200	17	38.605
17	663000000	256QAM	2.200	18	38.983
18	669000000	256QAM	2.900	19	38.983
19	675000000	256QAM	3.200	20	38.983
20	681000000	256QAM	3.400	21	38.983
21	687000000	256QAM	4.300	22	38.983
22	693000000	256QAM	3.600	23	38.983
23	699000000	256QAM	4.500	24	38.983
24	705000000	256QAM	3.700	25	38.983
25	711000000	256QAM	4.000	26	38.983
26	717000000	256QAM	3.500	27	38.983
27	723000000	256QAM	3.100	28	38.983
28	825000000	256QAM	1.700	29	38.605
29	831000000	256QAM	0.800	30	38.983
30	837000000	256QAM	0.500	31	38.605
31	843000000	256QAM	0.100	32	38.605
32	279000000	256QAM	-0.300	1	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25300000	ATDMA - 64QAM	39.250	6	3200000
2	36996000	ATDMA - 64QAM	35.250	8	6400000
3	22100000	ATDMA - 64QAM	38.000	5	3200000
4	30596000	ATDMA - 64QAM	35.250	7	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

*Added Labels*

[nagasur]

Click here for details

There's no difference between this site and all the others. It gives me the same results as speed test, as well as Rogers Speed Test.  On a Gigabit Package from Rogers I'm getting only 300mbps via ethernet.

[chomyn]

With Rogers Gigabit in real world usage, I only get between 440-500 mbps real world usage, not using a speed test, but an actual file transfer reaching 440-500mbps or 55-62 MBps tested through both a usenet and a torrent connection.  I have done a test on my internal intranet testing my network using a file transfer and I have reached speeds around 880mbps or 110MBps.  So I know it's not my network.  All this is hardwired gigabit connections.  I'm not sure what else I can do to improve the internet speeds.

[canitguy]

Hi,

Recently had a service outage with noise in my local node. Factory reset modem with Rogers support during the outage. Modem took forever to come back online (due to noise).

Since modem coming back on, Ethernet connection is not providing very good throughput. Have one workstation and a PS5 that was working fine before outage which only get about 64 kbps now when connected via Ethernet and gigabit switch (that Rogers installed).

When I attempt to connect my workstation to the ignite modem directly it has the same issue. If i enable bridge mode in the ignite modem and connect the workstation directly it works fine. The minute I either, connect the workstation through either another router connected to the ignite modem or disable bridge mode and allow the modem to route my traffic again I loose connectivity via Ethernet. I can ping sites but cannot browse (it’s very very slooooow)

I have changed switches, cables, reset winsock on desktop. Nothing works however wifi works great. It appears the Ethernet ports have stopped providing gigabit service. On my second ignite modem (Technicolor) since service installed last year. Anyone have any thoughts on the Ethernet connection? Anyone have his issue before?

[AM_Brampton]

I just subscribed to Rogers Ignite 1GB on February 2nd. 2021 Since the connection I am unable to reach even 400mbps download, upload is ok reaching the advertised 30mbps. A technician came Today Feb 3rd 2021 and his diagnostic was everything is ok at the modem , coax cable that runs from my home to the green box outside. This is a Home To the Neighbourhood  Fibre type of internet, meaning the regular FTTN Internet. I had issues with my prior provider and always though it is something on the Neighborhood, because the third party provider is not the owner of the network it couldn't do Anything about it. Well I subscribed Rogers, thinking they can do something, as soon as I got the speed something was bad, less than 300mbps and when I do streaming I got cut offs on the video meaning the same issues I had before.  
Technician said that it would escalate the issue wit the Maintenance team to see if this can get fixed. I will follow up with them in a week to see this issue is resolved

[andrusm]

I've done multiple speed tests through a wired connection and only getting about 500 mbps.

Called the tech support and these guys were pretty useless - they told me they would monitor my line and a day later I got the following reply:

Thank you for reporting a problem you were experiencing with your Rogers Internet Service on March 7, 2021. We’re unable to identify an issue at this time.

Can someone help me look into why I am not getting the speed that I am paying for?

[nagasur]

Ask them to reset the signal and do a factory reset of your modem. I was having speed issues where I was getting 300mbps on a 1gnps connection and they sent me those messages until one agent reset the signal. Since they did that I've been getting 900mbps so that may be it

[andrusm]

Thanks for the suggestions. Can they do this remotely or do I have to bring the modem into the store?

[nagasur]

Remotely via chat or message the moderators on here. They can do it as well.

[doctor80]

Hello everyone.

I have 300/20 Coda 4582 package.

Usually my speed is 450+/22 when measured.

Since maybe last 2 weeks , I observe that my speed is 215 max.

I measure connecting laptop to modem via wire. nothing changed in my setup.

Was on a call with tech support and was told that my speed is fine. They could measure 375 from their end to the modem.

Asked me to download mywifi app.

When i measured "internet to modem" it still gave me 219.

What is going on?

anyone has same experience?

[nagasur]

Ask them to reset the signal and do factory reset of modem. That usually solves the issue. The agent telling you speed to modem is a waste of time.

[doctor80]

@nagasur - Thank you! I just called them, and they said all is good. So I asked them to reset the modem anyways. Once it was done, the speed went up to the desired number!

[Datalink]

@doctor80 if your data rate drops back down over the next few days, that probably means that you have an external cable and/or connector issue.  A modem reboot will temporarily resolve the problem but it won't resolve the underlying cause.  So, if the data rate does drop, its worth requesting @RogersAndy to check your modem signal levels.  Andy has access to a better signal data display for the downstream OFDM channel which breaks that channel into sub-bands.  The techs that you chat with over the phone, and probably via facebook chat, etc, do not have access to that OFDM sub-band display.  

Since you're having problems with the downstream data rate, I'd interpret that as an issue with the OFDM channel, which points to a signal level or noise problem in the 350 to 500 Mhz range of the cable frequency range.   The downstream QAM channels run above 500 Mhz while the upstream QAM channels still run in the 5 to 42 Mhz range.

[JPlouffe]

Since I have had the gigabit service ( January 2nd 2021) I have only seen speed above 500 on about a few  occasions. Never once above 800. Now if all I was getting was 750 to 800 from random checks I would be satisfied with that but most of the time it is only half of that. Not really quite as advertised now is it? I understand that different times of day can have an impact on that but I am pretty sure that is not the case here as I have checked at many different times throughout the day and night. I have had (including the installer) 4 different technicians here within the first few weeks of the install for a combined total of over 4 hours without any change in service. The last tech that was here said he would have to go to a higher level of tech to have them look for the problem in the panel or somewhere else in the building and I am not sure that person ever came to look or not because nothing ever changed.  I have given it a lot of time and tried many possible solutions myself from rebooting/uninstalling and reinstalling drivers/ disabling and enabling drivers/ adjusting other settings. No matter whether I am using it wired (which is 99% of the time) or through wifi my results have not changed at all.  I hate that I have to keep calling for help. I have done the phone call version of tech support and the chat type of help but even after the last chat (Steve), who said I would have help or fix within 2 business days and some text response to let me know from rogers what is happening I have heard nothing nor seen any change. And that was 9 days ago.

7:28:51 PM [Steve] It looks like this might be a problem on our end.  I will have our engineering team investigate and resolve this issue for you.  They can normally fix a problem like this within 2 business days.  I can have them text you with updates and a resolution.  Do you have a number we can text?

I am getting kind of tired of waiting anywhere from 25 to 45 minutes to chat or talk to someone about the issue not to mention that I do not feel I get what I am paying for. If my connected internet speed is being throttled to save bandwidth for the rest of the unused network or to help others in the building where I live just be honest and let me know. There is not much point in paying for gigabit if you really do not wish to provide it.

Last couple of weeks speed tests...

Tests 21

Highest speed 519.05

Average Speed 452.7

Jim

[chomyn]

I get exactly the same. I did an file transfer with in my own intranet and was getting between 800-900mbps so it’s not my router and it’s not my network or my hardware. Actually using Internet I just barely get over 500mbps. I’m not talking about using Speedtest but it actual file transfers through Usenet it to test real world usage speeds. Has anyone actually got true gigabit?

[os3rules]

Jim:

I have been having similar issues without any feedback from Rogers since November 2018.  I have the gigabit plan and I never get speeds over 350-400 Meg.  Never.

I have had at least 4 techs here checking things over and never gotten any satisfaction.  I have done 5,439 speed tests on various different computers (both desktop and laptop) in the past few years, at different times of the day and nothing has changed.

I have been told that the infrastructure where I live is "old and outdated" and unable to provide the speeds that I am paying for.  Unless Rogers is willing to make the necessary updates, nothing will change and it most likely will get worse over time.  With Rogers throwing new "products" on the same infrastructure, putting more stress on the same old wires, something has to suffer and it looks like internet speed is it.

As far as I am concerned, Rogers is unwilling to resolve my problem or admit that their infrastructure is unable to provide the service that they are advertising.  I have almost given up on any satisfaction from them as a result.

Good luck and please let everyone know if they are able to resolve you problems.

[RogersRob]

@JPlouffe, thank you for your post and welcome to the Community!

Hello JPlouffe, @chomyn and @os3rules, we are sorry to hear you've been experiencing reduced speeds, we'd love to take a closer look at the situation with you, please send us a PM @CommunityHelps so we can gather account info as we will need to review the technician notes and signal levels to determine what steps to take next.

If you're not familiar with our PMing process, you can find instructions here.

RogersRob

[Draconix]

I've also been experiencing speed issues and I'm wondering if my OFDM is actually working. Fast.com shows 290 Mbps down and 33 Mbps up. File downloads fluctuate between 30 MB/s and 60 MB/s (previously 100 MB/s on the CODA modem which definitely had OFDM working).

Cepheus74 posted modem stats that showed actual numbers on one of his OFDM channels, but mine only says NA. Tech support says my OFDM is working, yet I don't understand why mine looks different and I'm having huge fluctuations in my download speed. Here's my modem stats:

7

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14

15

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19

20

21

22

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24

25

26

27

28

29

30

31

32

33

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

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Locked

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Locked

591 MHz

279 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

350000000

42.9 dB

40.7 dB

42.2 dB

42.1 dB

42.1 dB

42.9 dB

43.0 dB

43.1 dB

42.8 dB

42.9 dB

42.4 dB

43.0 dB

43.0 dB

42.4 dB

42.6 dB

42.2 dB

42.6 dB

42.5 dB

42.8 dB

41.4 dB

42.4 dB

42.4 dB

42.7 dB

42.7 dB

42.7 dB

42.4 dB

42.6 dB

42.3 dB

42.0 dB

42.0 dB

42.0 dB

42.0 dB

NA

3.3 dBmV

0.2 dBmV

2.6 dBmV

1.7 dBmV

2.3 dBmV

3.0 dBmV

3.3 dBmV

3.5 dBmV

3.0 dBmV

3.3 dBmV

2.8 dBmV

3.2 dBmV

3.3 dBmV

2.1 dBmV

2.6 dBmV

1.9 dBmV

2.6 dBmV

2.0 dBmV

3.0 dBmV

1.7 dBmV

2.8 dBmV

1.9 dBmV

3.0 dBmV

2.5 dBmV

3.2 dBmV

1.8 dBmV

2.9 dBmV

1.6 dBmV

3.0 dBmV

2.1 dBmV

2.8 dBmV

1.8 dBmV

NA

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
34.8 dBmV	35.8 dBmV	39.0 dBmV	39.0 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

[Rising]

I just got off chat with Rogers Ignite Tech support (David in Moncton), and was told there is no such thing as a signal reset or a factory reset of the modem. The only thing I can do is reset the modem myself by using the app. Who is telling the truth here. My computer and the modem boxes for the tv are both Cat5e hard wired and I am still getting lag. Why is it a different story every time you contact Rogers. 

[RogersCorey]

Greetings @Rising!

There is absolutely a way to factory reset our modems. Let me just clear that up for you right now.

However, the "signal reset" is a misnomer. What we call a reset causes your account permissions to be re-pushed (what channels you have, what speeds you're supposed to have, etc.) and when we do this, it causes the modem to reboot or we ask for you to reboot manually and it's that reboot that helps alleviate connectivity symptoms. 

The only time the "reset" permanently fixes a speed related issue is if your modem was not properly provisioned for the speeds you're subscribing to.

If there is a legitimate signal issue impacting your home or your area, we cannot resolve it by resetting your modem or permissions remotely. A reset of this nature may help temporarily but the root cause remains untreated.

I hope that clears that up.

If you'd like us to troubleshoot this matter, feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Hoback]

Hello, I've recently signed up for ROGERS Ignite Gigabit and I'm experiencing insanely slow speeds (DL: 15 Mbps UL: 5 Mbps). I've already tried to reset my Gateway modem but that didn't do much. Any ideas?

[RogersMoin]

Hello, @Hoback.

Thank you for joining this discussion, and welcome to Rogers Community Forums! 

I appreciate the screenshot of the speedtest; the speed seems quite low even for a wireless device on a Gigabit package. Have you tested the speed on a wired computer? 

You can also try testing the speed on a different WiFi device using by going to speedtest.net to better isolate the issue. 

Did you self-install the modem? The modem placement also plays a vital role in Internet speeds and WiFi connection.

Can you also post the modem signal levels as shown in post 143 above?

Cheers,
RogersMoin