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Enable Guest Mode on Ignite TV Modem/Router

jj59
I Plan to Stick Around

How to enable guest mode on new rogers Ignite TV modem/router?

 

 

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66 REPLIES 66

Re: Enable Guest Mode on Ignite TV Modem/Router

Eddiepet
I Plan to Stick Around

Thanks for those inputs.  So you're saying I can just unplug my Rogers legacy modem, put the new Ignite box on the shelf, plug my existing Linksysy wifi router/AP into the back of the Ignite box, and my networks and IOT devices will work just fine in regular gateway mode?  AND the wireless set top boxes will work? Seems to be a hideous amount of contradictory writing on this thread and on the "alternate connections" discussion thread.  What about wifi channel selections?  

Re: Enable Guest Mode on Ignite TV Modem/Router

Well... it's not difficult, but it's not straight forward either, unfortunately.  You'll have to do some configuration on the Ignite box and some configuration on your router, but you should be able to get everything working.

 

This seems comprehensive: https://communityforums.rogers.com/t5/Ignite-TV/Using-the-Ignite-TV-Modem-Gateway-in-Bridge-Mode/td-...

Re: Enable Guest Mode on Ignite TV Modem/Router

Bplayer
I'm a Trusted Contributor

@EddiepetYes, just replacing the legacy modem with the Ignite router will work, but there are some limitations.

This is called a double NAT configuration (search the internet if you need more details). In summary:

- all your existing devices should continue to work the way they currently do using the WiFi from the Linksys router (except as noted below)

- your Ignite TV boxes, if WiFi connected, will use the WiFi from the Ignite router

- logging into the Ignite router over WiFi must be done from the Ignite WiFi, not the Linksys

- online games, opening specific port, VPN or visiting specific SSL sites could be affected

- you may need to avoid conflicts between the WiFi bands used by each router

Advanced users will start with the basics above and verify that everything works, then reconfigure the Ignite router to bridge mode and relink the Ignite TV boxes to the Linksys WiFI. There are lots of posts here on how to do this.

Re: Enable Guest Mode on Ignite TV Modem/Router

Eddiepet
I Plan to Stick Around

Thanks, Bplayer.  This is getting far too complex.  I'm looking for a service, not a puzzle to solve.  It's been my experience that anything that gives an ISP an excuse to say "oh, we neither support nor recommend that configuration" is just asking for trouble....and the link to bridge mode solutions in the reply above is quite clear about that.

 

Really, I'm just looking for a way to have a guest network in the house.  I don't even mind using the Ignite wifi.   Since TV and wifi had separate boxes, there were no consequences a couple of years ago to putting my "legacy" (Hitron) modem in bridge mode, so that was the easy solution to keep my private network & guest network intact.

 

But when I read things in the bridge mode thread above that (on top of discouraging using bridge mode as a solution) say "DO NOT connect any devices other than your router to the Ignite modem/gateway", this tells me that plugging a wired XBox, or an unmanaged ethernet switch into the ETH2 port is entirely out of the question....is it?  Or is that just an incomplete reminder that if I plug something in there, it won't be available through my own router?

 

This added layer of complexity is really very discouraging, and is quite effectively steering me away from this "upgrade".  This needs to be far simpler for people who are not "advanced users" or networking experts and who just don't want guests and relatives snooping through home networks with personal and work files on them.  Would Rogers HQ want visitors to their offices reading what's on their corporate networks?  Or would they provide guests with another network to use?  Come on, man, how could they not think that other users would want the same privacy in their own homes?  I know from spending the last week reading about it here that I'm not the only person who feels this way, and not the only person disappointed with the inflexibility of the "service" that's being billed as an "upgrade".

 

What are the chances that a software or equipment solution is on the horizon that will get sorted out soon?  Does the XB7 have a guest network?  Or am I going to be pushed to search for a new ISP/cableco?

Re: Enable Guest Mode on Ignite TV Modem/Router

jj59
I Plan to Stick Around
This has been an issue for over a year. I even contacted the office of the president over the issue. Only reason I stayed is because they gave me a great deal in compensation of loss of functionality that wasn’t disclosed (and the pandemic means no guests). once the pandemic is over I will definitely be looking into fibe.