Hi , well using the router part of the rogers ignite modem didn't work out. Constantly dropping IP address from devices. Device would go missing, although the device said it had a good signal and connectivity it didn't. The devices would go into a weird state. For example set up a wifi connection to my Pioneer Amp all good and tested, I could see it with my Pioneer App, sometime later gone. I changed back to my Linksys router, wow a big difference much more stable, no problems in days. One thing though the Rogers wifi signal is much stronger than the Linksys Router. I set the rogers modem into bridge mode, everything is fine but I can no longer connect to the rogers hub, this was not mentioned in any rogers article, in fact to turn it back onto use the same address 10.0.0.1 login in and enable it. The rogers modem can no longer be connected to. Now thinking about this I did turn off the wifi but no where does rogers mention you would no longer be able to connect. I imagine I should be able to open the config app if I connect an ethernet cable or completely reset the box. Jim
I agree @JWA1 . Have been on Rogers Ignite now for weeks coming from 1Gig digital cable. Has been the worse decision I've ever made. I'm not a super advanced user, but I did have a great set up with a couple switches, 3 wired EAP225v3 access points and my R7000 in bridge mode (now with DD-WRT) and was getting great wireless throughout the house, with few drops. Having cable and internet separate from each other also helped. If cable was down, internet still worked, and vice versa.
For the past few weeks, I've been trouble shooting almost daily trying to figure out why my speeds are < 10Gbps, or suddenly nothing connects and I can't get internet access; or one of my radios connects but not the other (e.g., 5ghz connects fine, but 2.4 doesnt). Last night my TV worked fine in my family room, but my upstairs box just wouldn't connect (despite an AP being in the same room).
Prior to this I was getting 150 to 200 down on 5ghz and 50-100 down on 2.4 almost consistently, with maybe a problem once a month that was resolved with a reboot most of the time. Now, it's a mess, which when you WFH is all the more amplified.
Rogers techs will simply say "it's fine at the modem end so must be something else on your network". They're 100% right of course. But the ONLY change to my network was replacing the Hitron with the XB6. So it would seem the XB6 simply doesn't play as nicely as the Hitron with access points and such.
Frustrating for sure.
I can understand the importance of having a stable and consistent internet service.
Sound like you're having home network issues with your 3rd party network components. For testing purposes can you disconnect all the network switches, access points, and router out of the equation and see if that helped?
In the event you encounter any connectivity issues, the first thing I'd check is to see if there are any reported outages in the area via Rogers Service Interruptions board to see major outages that are currently ongoing.
If you are still experiencing issues, please send a private message to @CommunityHelps so we can get started.
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My experience, in case this helps anyone else
I was using the Rogers Advanced Wifi modem, with wifi turned off, serving only to provide internet access for my own router. I wanted to be able to retain use of my own router with the Ignite Wifi gateway.
How to do everything that follows is explained in several posts by others, so is not repeated here.
After initial setup (that the very pleasant and helpful Rogers tech said could only be done via the Ignite phone app), I did everything else via the Wifi Gateway's web page, starting with a wired ethernet connection and later over wifi.
Was not able to get the Ignite TV box to work over a wired connection to the Wifi gateway, so connected it over wifi in the 5 Ghz band. Turned off the 2.4 Ghz band at the wifi gateway, but all that did was hide the SSID while the gateway kept broadcasting at the same signal strength on the channel I had assigned to it. It does the same thing on the 5Ghz band if you turn that off too.
Plugged my own router (running DD-WRT) into one of the Wifi gateway ethernet ports. It could not connect to the internet until IPV6 was turned on, and then worked fine. No need to enable bridging mode on the Ignite Wifi gateway. With bridging off the Ignite TV box works fine over wifi, and my ethernet connected router with IPV6 active does as well. Set the Ignite Wifi gateway 5Ghz channel far away from the channel used by my own router, so there is no interference. As an experiment I connected a router we sometimes use when travelling to the Ignite Wifi gateway. It too could not connect to the internet until IPV6 was turned on, and then worked fine.
Our phone service is via a Vonage VOIP adapter, plugged into the second Ignite Wifi gateway ethernet port. It just worked, no configuration needed.
The Ignite Wifi gateway generates enough heat to keep the small fan running all the time. It is just loud enough to be annoying with the TV off. So I moved it to the basement beside the power panel where the Rogers cable enters the house. The Ignite TV box on the main floor is 15-20 feet away and continues to work fine. We also have a Roku Premiere streaming device. It too is connected to the Ignite wifi gateway 5 GHz Band, and works without any other configuration.
Thanks for being a part of our community and awesome first post! 😊
We really appreciate you sharing your experience. I'm sure many folks will definitely find your post helpful when setting up their own configurations at home!
Re phone cable... if you haven't received an answer yet...
I simply disconnected the original Bell wire where it comes into the house.
Then plugged the XB6 "TEL 1" jack into the nearest phone jack in the wall. About 20 feet of standard 2-ended telephone wire.
Voila. All 7 other phone jacks in the house are active.
Even an old Rotary phone, plugged into one of the jacks, gets a dial tone, and can dial out!!!!
@ColdGranite , THANKS so much for your posts! I've been looking around here (and talking to Rogers, getting conflicting information) for months about how to make conventional phones plugged into wall jacks work with only one modem located far away from the electrical panel/junction box.
Up until this, I was told I either had to locate the single modem by the electrical panel, effectively eliminating being able to hard wire the modem to my router, or basically throw away all the phones and buy a many multiple handset telephone system. The only glimmer of hope was when I talked to a Rogers installer who said just plugging the modem into the nearest wall jack "should" work to get all jacks active, as you said, however it might not. Then he said if it doesn't, they could wire back to the junction box if the house layout made that possible.
On the issue of the modem left in Gateway mode with my router connected, I asked my router Tech support " Can two wifi systems co-exist in the house, the Rogers one and my router's?" The answer may not be helpful for all makes and models of routers, or detailed enough, eg: exactly what settings need to be changed, and on what.
They said " Your modem is working in gateway mode, the Archer A10 working in Router mode.
In this situation, the modem and Archer A10 can work together, and the DHCP function is enabled on Archer A10 and modem, this can coexist, there may be a little impact, which can be ignored (Since there are two wifi at home, the wifi channel may be a bit crowded, you can manually set the two wifi to different channels to solve it).
In this situation, there will be two Wi-Fi in your house, and the devices connecting to the modem Wi-Fi and the devices connecting to the Archer A10 Wi-Fi cannot access each other because they are in different LANs, which means there are two different Wi-Fi in your house.
Whether Archer A10 is in router mode or access point mode, it must be wired connect to the modem to work. "
My question is, is this accurate, and if so, how to discover which channel each defaults to, and what to change to.