Using the Ignite TV Modem/Gateway in Bridge Mode

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I'm Here A Lot
Posts: 6

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

@-G- 

 

I tried what you suggested last night and it did not work, however, I had connected the firewall to a different port on the modem. I have read that when you put that modem on bridge mode, only one port works. Maybe I was connected to the port that does not work while on bridge mode.  So I will try again tonight and will update you. Thank you for your help.

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@Sila wrote:

@-G- 

I tried what you suggested last night and it did not work, however, I had connected the firewall to a different port on the modem. I have read that when you put that modem on bridge mode, only one port works. Maybe I was connected to the port that does not work while on bridge mode.  So I will try again tonight and will update you. Thank you for your help.


It's not that the two LAN ports on the XB6 do not work... they should, and THAT is the problem.

 

If your physical configuration looks something like this:

- LAN switch (with several devices connected) connected to LAN port 1 on the XB6

- Firewall connected to LAN port 2 on the XB6

 

That is fine while the XB6 is in gateway mode.  However, when you enable bridge mode in that configuration, ALL of the devices connected via the LAN switch will now be exposed to the public Internet, unprotected by any firewall.

 

The SonicWall firewall on LAN port #2 on the XB6 will also have connectivity, BUT...

 

The Rogers network will (I think) only allow 2 MAC addresses to obtain public network addresses.  The XB6 will still obtain one of those; even while it is in bridge mode, it still has services running that require connectivity to the Rogers network and to the Internet.  All of your devices (now directly connected to the Internet, totally naked and unprotected) and your Firewall are now competing to obtain whatever remaining connectivity that the Rogers network will allow, so their connectivity will be unstable and intermittent at best.



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

@-G- 

 

My physical configuration does not look like what you described and that is because of the security and performance risks you mentioned. 

 

I just simply had the firewall connected to another port on the modem, while nothing was connected to the other port just because I had read that only one port works on the bridge mode.

 

So, my physical configuration is basically Modem to the WAN port of the firewall and my computer to the LAN port of the firewall. Nothing plugged into the other port of the modem. 

 

 

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

For a while now, I have been meaning to create a step-by-step guide on how to get Ignite TV working with a customer-owned firewall/router with the Rogers Ignite modem/gateway in Bridge Mode.  I was hoping to have something more user-friendly, with pictures and diagrams.  However, we are getting more and more people who would prefer to use Ignite TV with their own equipment so I've created this interim guide which consolidates information that, up to now, has been scattered across several posts in several threads.  I also cannot document every possible configuration so, for now, I will post this text-only, general step-by-step guide.

 

This guide is also applicable to Rogers Ignite Internet customers as well who have the XB6 modem/gateway.

 

Disclaimer: Rogers DOES NOT provide any official support for ANYTHING that I am describing here, so I am assuming that anybody attempting these steps has moderate-to-advanced networking knowledge, has thorough knowledge of their own network gear and can self-support this configuration.

 

If you should also ever run into any technical problems with Ignite TV, you may need to revert your network back to an as-installed configuration before calling Rogers Technical Support.

 

When you enable Bridge Mode on the XB6 modem/gateway, Wi-Fi will be disabled.  I am assuming that you are performing these steps using a wired Ethernet connection from your computer to your own router and that you have a plan in place to transition your Wi-Fi network clients to your own Wi-Fi router / Wi-Fi mesh network / Wi-Fi Access Point.

 


Step 1: Perform a basic configuration of your router.

 

By default, the Rogers Ignite gateway has an internal IPv4 address of 10.0.0.1 and assigns the 10.0.0.0/24 address space for the Internal LAN segment. It would be best to avoid using this address space on your router.

 

Suggestion: Use 192.168.1.1/24 (or 192.168.1.1 with a subnet mask of 255.255.255.0) on your router's internal LAN segment.

 

Your router must be able to support both IPv4 and IPv6.

Configure your IPv4 WAN connection as a DHCP client.

Configure your IPv6 WAN connection as a DHCPv6 client and request a /64 IPv6 Prefix Delegation.

 

A few years ago, a member of the Rogers Network Team posted steps on how to to configure IPv6 on several different routers from many common network vendors.

 

It is up to you as to whether or not you choose to configure or enable Wi-Fi at this point on your router.  If you plan to replicate the WiFi settings on your XB6, then I would recommend configuring those settings now but leaving Wi-Fi disabled on your Router until you confirm connectivity with the XB6.

 


Step 2: Connect your router to the Rogers Ignite modem/gateway.

 

Connect your router’s WAN (Internet) port to LAN port #1 on the Rogers modem (labelled ETH 1 on the XB6) using an Ethernet patch cable.  DO NOT connect any devices other than your router to the Ignite modem/gateway.

 

Verify that you are able to obtain IPv4 and IPv6 addresses on your WAN interface and that the computer (connected to your router) has basic Internet connectivity.

 

 

Step 3: Disable Wi-Fi on the Rogers Ignite modem/gateway

 

The XB6 gateway does not have a true "bridge mode".  You cannot completely disable Wi-Fi on the XB6; Rogers still has some hidden networks active that cannot be turned off as they are required for other service that the XB6 supports.

 

Before you disable Wi-Fi on the XB6, perform a wireless survey and statically assign a channel to both the 2.4 and 5 Ghz Wi-Fi bands. 

 

As of the time that I wrote this, Rogers does not offer any "Connected Home" services that require Wi-Fi connectivity so there should not be much (if any) traffic to/from the XB6 while it is in bridge mode.  It is therefore okay to pick channels that duplicate the ones that you have statically assigned on your own equipment.  However, if you have Wi-Fi equipment that uses Auto channel selection, you will want to avoid setting the "best" available channels on the XB6 that you would rather want your own equipment to use, and you should also avoid picking channels that your closest neighbours are using as well so that you do not disrupt their Wi-Fi networks either.

 

Once you have set and saved your desired Wi-Fi channels on the XB6, disable Wi-Fi.  The XB6 will continue to use these channel assignments for its hidden Wi-Fi networks.

 


Step 4: Enable Bridge Mode on the Rogers Ignite modem/gateway

 

On your own router, release and renew the IPv4 and IPv6 addresses that you obtained through DHCP and DHCPv6.

Verify that public IPv4 and IPv6 addresses are assigned to your WAN interface.

Confirm that you still have Internet connectivity on the computer that is connected to your router.

 


Step 5: Enable Wi-Fi on your own router.

 

If you have reused the same Wi-Fi SSID and passphrase as the one on the XB6, your Wi-Fi devices should reconnect to your own router.

 


Step 6: Connect the Ignite TV set-top boxes to Wi-Fi

 

Even if you have kept the same Wi-Fi credentials, the Ignite TV set-top boxes probably will not immediately reconnect to Wi-Fi on their own.  Power-cycle each box; it should then connect to Wi-Fi using its stored credentials when it restarts.  

 

If you have changed your Wi-Fi credentials, you will need to reconnect your set-top box to Wi-Fi as follows: Press and hold the "Exit" button on your remote for three seconds, then key in: "Down" "Down" 9 4 3 4  (FYI, 9434 spells WiFi)

 

 

Step 7: Verify that Ignite TV is working properly

 

Channels should change immediately

Picture quality should be excellent, with no audio or video drop-outs.

Apps such as Netflix should load.

 

In "Settings / Device Settings / Network" the Ignite set-top box should report that "Your WiFi signal strength is excellent!".  If WiFi connectivity to the set-top box is poor, you will likely experience frequent audio/video dropouts and the Wi-Fi performance in your home, in general, will be poor as well.

 


Closing comments:

 

You can still log into the XB6 by going to http://10.0.0.1 , even when the unit is in bridge mode.  The XB6 will do the routing for this connection internally so you will not need to any add static routes to this destination or perform any other configuration steps.  (That is one of the reasons that I recommend that you do NOT use this address space on your internal LAN.)

 

I need to say this one last time: Rogers DOES NOT officially support enabling "Bridge Mode" on your XB6 gateway or using Ignite TV with your own router in this configuration.  If you should ever experience any technical problems with Ignite TV and require assistance from Rogers Tech Support, you will need to put your Ignite TV components back into their original default configuration: with Bridge Mode disabled on the XB6 and your set-top boxes connected to the XB6 directly.  The Ignite TV components need to be in this configuration so that Rogers can run their tests and poll the set-top boxes for their status.   Do this before calling Rogers through your Home Phone service.  You cannot disable Bridge Mode while you are on the phone with them because doing so will reboot your XB6 and drop your call.

 

Good luck, if you should decide to embark on this journey!



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Hello,

 

I am having a strange issue with download speeds in bridged mode. I'm only able to get speeds above 900 Mbps if I disable bridged mode, reboot the modem, then switch it back to bridged mode. If I reboot the modem while its in bridged mode the speeds will drop to 600-650 Mbps and I have to follow that switch and reboot process again to get the speeds back up to over 900 Mbps.

 

My current setup is as follows: XB6 modem > Ubiquiti EdgeRouter 4 > NetGear 8 Port gigabit switch > Cat6 to PC

 

Any ideas on what could be causing this issue?

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@KoN1 wrote:

Any ideas on what could be causing this issue?


Hi and welcome to the Community!  No, I have no idea whatsoever why this would be happening.  I don't have a 1 Gigabit/s connection so I am unable to test this.

 

Do you see this throughput drop when rebooting through the admin UI, when power-cycling the XB6 or both?  Also, which variant of the XB6 do you have, Arris or Technicolor?  Are you measuring your Internet speed using an online speed test side or with an actual data transfer?



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Variant is Technicolor

Measuring mostly using online speed test (Fast.com speedtest.net and speed.googlefiber.net) but I have noticed the speed difference when download actual data as well. It happens when power-cycling or when rebooting though the UI.

 

Hopefully these links work.

 

Before Disabling bridged mode

After Reboot

Disabled Bridged Mode (No Power Cycle)

Disabled Bridged Mode (With Power Cycle)

Back to Bridged mode after power cycle

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Great guide. I ended up here trying to look for solutions to get my advertised speeds...only average 350Mbps when I have a 1Gbps service.

 

For a few months, I had the XB6 in bridge mode, and my Ubiquiti router connected to ETH1. Since it was bridge mode expecting ETH2 to be disabled , I wired the TV Xi6 to the UI router. 2 times in the last week, the tv would think there is no connection. Both times, the only way to get tv back was unbridge the modem and connect the TV box directly to the modem. Rebooting modem and router was not sufficient. Almost seemed like it was not authorized, though the error was no connection found.

 

I then randomly tried something. Bridge mode, router connected to ETH1 and TV box connected to ETH2....TV works!?! In the modem settings HARDWARE > LAN, port 1 status shows "Active Docsis WAN" and port 2 shows Active. My network seems to be working fine, albeit the slower speeds, for which I will now try the recommended start up here. My network would also be protected and receives a public IP. The Xi6 however also gets a public IP as seen via EXIT (5 secs), Down, Down, 2, and is working fine.

 

1. Any risk leaving the TV box like that, security wise? Rogers said they couldn't answer as this should not even be possible! 😄

2. Initially I was going to try to get to the wifi settings via EXIT (5 secs), Down, Down, 9434, but I cannot get that to work. TV just thinks I am searching for tv programming matching "wifi". Was going to try wifi as opposed to ethernet on my router to see if that was more stable, but honestly dont mind using ETH2 if its not a risk so that its traffic doesnt mess with my routers lan traffic stats.

 

Any feedback, comments, suggestions on my setup?

Will try the startup method and the unbrdge, reboot, then bridge method another user mentioned to try and get better speeds.

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I Plan to Stick Around
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

oh and I have IPv6 diabled on my router network. do I really need it, or only need it if connecting the tvbox Xi6 through it? Seemed to be working before with IPv6 disabled.
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I Plan to Stick Around
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Thank you KoN1!!

 

While I can't answer why, your steps helped me get my speeds back, no matter what reboots I did, and tech support couldnt fix either. Almost accepted another modem replacement and tech support call, in which they cannot enter the building. Decided to delay and troubleshoot tonight, and found this thread.

 

On my Ubiquiti Dream Machine, after the 1st reboot, I was averaging 350Mbps down on my 1Gbps line, and couldn't get my speeds back up. Albeit, reboots of modem, router, and all combinations were with bridge mode on. I even unbridged and connected a desktop directly to the modem, but had not rebooted, and speeds were still 350ish.

 

I followed your steps this time:

 

1.Ubridge modem and disconnect all devices; phone, router, IPTV.

2. Power cycle modem by disconnecting power for 1 minute, let it sync up and sit for 2 additional minutes.

3. Power up router and connect to modem, getting 850+ speeds.

4. Enable bridge mode on modem, speeds remain high.

5. Hook up IPTV and phone, speeds still 850+.

 

Thank you!!