Incorrect Bill
Second month in a row with an incorrect bill despite having spoken to the office of the president. Now I am being stonewalled by the front line to get to a manager. My last day with Rogers? Likely at this point. *** Edited Labels ***
Forum Posts
Offer Not Honoured and No Longer Available
I need help with rogers please. I’m a very reasonable person and have been with rogers for well over 25 years. I have my wireless, TV and Internet with them. I’ve spent over six hours between the phone and chat with Rogers in the last two weeks tryin...
Resolved! Zone 2 Daily Internet
Hi,I was wondering if anyone can help with this. I have a legacy EPP plan with no data. I was in Europe for three weeks in November, and for one day that I was there, I was charged Zone 2 internet - $15. But the thing is, if I have no data to begin w...
wait times
why are wait times for call in or online chat service's well into the couple hours mark, why is customer service in this regard so poorly managed, every single rogers customer HATES having to call rogers to do ANYTHING because the wait times just to ...
Promotions
Freedom company always gives better offers and on Block Friday this year it gave iPhone 14 to all subscribers, but unfortunately your company does not provide any service to subscribers and I will change my line from Rogers to Freedom as soon as poss...
wait times
I have been attempting to resolve a billing error since August. I am now waiting for someone to pick up my fifth call on this issue with each call involving a wait time of hours. I was told in my last call a week ago that the issue had finally been...
Horrible customer service
I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...
Long wait for online and telephone line support for over an hour.
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
Likewize Claim
I have lost my device on Dec 29 and I filed my claim. They have requested for documents (Service Request Statutory Declaration (which was filled and submitted (Accepted) , Proof of ID (Driver License with my current address on Rogers Account (Accepte...
Still Waiting on Upfront Edge Return Package
Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...
Just signed up for the "Total" bundle after "Premier" discounted deal expired
I would prefer to have kept Premiere with the flex option but there were no specials and I couldn't keep it at its max price so was considering moving to Bell who made a very tempting offer. Thanks to Raj in Vancouver for offering me the "Total" bun...
Credit Check After Being a Customer for 10 Years
I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...
Cannot close an account
Hi all, It has been a painful experience trying to close down my cell phone account which I no longer needed or used. I first asked for my account to be terminated back on August 1st and the agent suggested that I switched over to pre-paid instead, ...
2hrs 5 mins wait time
Today and for the first time I tried to reach the billing dpt, I waited 2hrs and 5 mins on hold then the call dropped. I've never in my life had to wait for a CSR for that long! Online chat was not available due to the "high volume" I've been with R...
Smart Home Monitoring charged a setup fee of $555.95
I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees. I have a screen grab of the installation costs advertised on the website. Literally it says a $99 install fee and $59 for a smart lock installation fee. ...
Home phone disconnected without our knowledge or permission.
Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...
Junk Fees
You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido ***Edited Labels***
Resolved! Why a hard credit check for existing holder?
I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...
Resolved! 5 Free Roam Like Home Days?
Enjoy 1 Roam Like Home Day on us! I am travelling to Mexico soon. I should have 5 free roam like home days since I have a Rogers World Elite Mastercard. How can I confirm that I have these days before I travel? ***Edited Labels***
Need to get the price down on my bundled package!
Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...
