Junk Fees
You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido ***Edited Labels***
Account Support
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Forum Posts
Resolved! Why a hard credit check for existing holder?
I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...
Resolved! 5 Free Roam Like Home Days?
Enjoy 1 Roam Like Home Day on us! I am travelling to Mexico soon. I should have 5 free roam like home days since I have a Rogers World Elite Mastercard. How can I confirm that I have these days before I travel? ***Edited Labels***
Need to get the price down on my bundled package!
Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...
Upfront Edge
I would like to pay out the rest of my financed amount for my mobile device so I do not have to do so at the end of my 2 year contract. Is this possible? If so, after i have paid the $520 for keeping the device and the final amount of financed amount...
Hardware Upgrade - Feedback
Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Tran...
10GB bonus data removed
In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...
Equipment Return
I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23. I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill....
Data Usage on WhatsApp
Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...
No Customer support
I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...
Resolved! Transfer of Responsibility
My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...
Black Friday offer
Hello I thought I had signed up for an upgrade to our plan that was offered and now has dissappeared. It was suggested to come here via a Reddit conversation . I have a screen cap of part of the final offer but that is all. ***Edited Labels***
Trade in iPhone 12 and got $0
I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...
Lease Buyout
I have an S22 and iphone se on two year lease. How much will buyout be on these phones? ***Edited Labels***
Rogers Store 5222 Windermere Blvd - Rude staff
The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN". **Labels Added**
contacting Rogers CS
Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant Ana, who doesn't know anything . I went to the store and was told they don't ...
Resolved! Upfront Edge Refund No Updates
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
Gen 2 Modem Charge
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
Upfront Edge Return Procedure
I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...
Failed Promises on Plan+phone promotion
I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max - but got delivered ...
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