Balance shows as $0
Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing? ***EDITED LABELS***
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Forum Posts
Consumers can't get a copy of the contract???
I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...
Roaming charges in Canada when close to the us boarder
Received notification that I was roaming while in between Sutton and Abercorn in the eastern townships. I called to complain and find out how to avoid. Apparently if no calls are made or text sent or received no charges will occur. what are we suppos...
Feedback
Rogers is Pathetic I wonder if this post will make it in? Or are you being prejudiced to only show nice posts? ***Edited Labels***
Ignite TV Box Not Working
Rogers will harass you to pay your bill, but to get a hold of anyone about my tv ignite box not working now for 4 months, no one is harassing me to help. Am literally paying almost $200.00 month for service that doesn’t work. ***Edited Labels**...
Resolved! Roam Like Home
If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day? ***Edited Labels***
Change Data Amount
Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...
Payment Posting Timelines
Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...
Need to add my wife to my account
Hi, I need to add my wife to my rogers internet account. Please advise *** Edited Labels ***
unhappy with likewize
I am writing to file a complaint against my replaced device.I lost my device which was iPhone 14 plus, Midnight Black, 128gb. As per the protection plan, I got a replacement device.Now this device is NOT iphone 14 plus; infact it is a iphone 13, midn...
Returned Rogers's Equipment
Hello, I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...
Resolved! Calls from NTT
Hi,Is this a legit rogers number : 1866 469 3904He called me, and said he is from ntt calling on behalf of rogers. Offered me a package of rogers ignite with basic cable for 64 bucks. ***Edited Labels***
No confirmation email, no simcard after accepting winback offer
Long story short: I recently switched to another carrier. As a result of that, 5 days ago I get called by Fido/Rogers winback team and was presented with a Rogers offer. I accepted it, went through all steps on the phone. Account got created. I was t...
Package promos expiring
Every year promos on package expire and have to call in. So frustrating this year call in given a price well above what I’m paying I said no please cancel after over 30 years and response was ok Really??? Can I send you to retention or a supervisor t...
Rogers Home Phone Port-In Process
Just moved to Rogers and asked to have previous home phone # move over to Rogers phone service. Didn’t happen as yet. How long does it take? **Labels Added**
Question about Ordering a New Cell
I'm thinking of ordering a new cell off rogers.com so I can save the 50.00 setup fee, but I was wondering how soon I have before the new phone has to be online?I just want to make sure I know the proper way to transfer my old phone to the new one bef...
Resolved! Get Crave with Super Ecran without having to pay double
Greetings, I am trying to find information on, or encourage Rogers to offer such a bundle, where one can get Crave/HBO and Super ecran for a bundle discount. Currently it seems if I want both, which primarily air the same content, but either in Engli...
New Order for iPhone 14 Pro Max - Cancelled
Being an ex Rogers customers, I was reached out by Bring Back team and was offered Iphone 14 Pro max for a discounted price. While the order in place, it was confirmed that the warehouse had the new phones in stock and will be shipped in a week. But...
Disney plus
I have a 6 months promotion has anyone done this before. It hard to believe I can get 6 months free I’m looking into seeing what on Disney plus is it any good ***Edited Labels***
Resolved! Data offer
I got a data offer in my Rogers. 50gbs for $60.00 a month. Chat to Roger's rep for some details. He couldn't or wouldn't answer any of my questions. Wouldn't even be able to give me the offer? I'll pass as something doesn't smell right ***Edited La...
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