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Can't Access TSN Online

wonka1234
I've been here awhile

tsn.ca Your subscription does not include TSN but i do have it through rogers.

This doesnt make sense as my sportsnet.ca works fine!

 

*Added Labels*

 

 

5 REPLIES 5

Re: Can't Access TSN Online

RogersZia
Moderator
Moderator

Hi @wonka1234 and welcome to the Rogers Community Forums!

 

You've definitely come to the right place. Can you please confirm if you're able to view the channel without issues on your set top box?

 

Are you having issues accessing any of the other channel based apps such as Global or CTV? 

 

We may need to refresh the access for you. Please keep us posted!

 

 

 

RogersZia

Re: Can't Access TSN Online

wonka1234
I've been here awhile

@RogersZia  i can access everything fine on my set top box.

Apps seem to work fine, it is when I go to the actual website itself.

Re: Can't Access TSN Online

Greetings @wonka1234!

 

We're elated to hear that you're able to gain access via your set-top box. 👌 I just have a few questions in order to get down to the bottom of this for you.

 

Do you happen to be using the TV provider login option and logging in with your MyRogers credentials?

 

What happens when you attempt to login using MyRogers username and password?

 

Looking forward to hearing from you!

 

RogersJo
 

Re: Can't Access TSN Online

wonka1234
I've been here awhile
 

Do you happen to be using the TV provider login option and logging in with your MyRogers credentials?

Yes - I use myRogers login user and password to login to tsn.ca

 

What happens when you attempt to login using MyRogers username and password?

I am able to login fine.

 

See attached screenshot of error.roges error.JPG

or

 

rogers2.JPG

Re: Can't Access TSN Online

Thank you for clarifying @wonka1234!

 

I'd like to try refreshing your account permissions as the next step.

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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