Upgrading Phone

[roshangurung1]

Hy,
I got a call from sales and promotion team to upgrade the phone and plan. But i had already purchase the iphone 14 for 2 year contract and they send me the order confirmation. so, i don't understand are they giving me another phone with new plan than what about the old phone.. should i need to pay for two phone. if yes than how to cancel the order??

*Added Labels*

[RogersZia]

Hello @roshangurung1, 

The order confirmation typically includes information about the cellphone number which is linked to the new device. Do you see your own cellphone number on document?

We can review your account verify the account changes. Please send us a private message to @CommunityHelps for further assistance. 

Thanks for being part of the Community!

RogersZia