upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...
My senior mother was forced to change to Ignite from the legacy version. The Rogers rep told me to call back to have international long distance added that was already on the legacy version. Now I am waiting over an hour on the phone waiting. Why do ...
Hi,I bought iPhone 14 on boxing week sale.I was told that I will be charged $14 for phone financing and $50 for Roger’s plan.I got my first bill $95. When I asked the store agent he said it will be fixed in next month but now my new bill is issued wh...
Had a scheduled move install set up Dec 22. 2023. Tech canceled (had an emergency. Was informed by customer service as they call it that someone would contact me the next day to complete the install. No one called. I called Roger’s asked for my insta...
I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...
Hello, I am a new Rogers customer, recently switched over from Fido. I noticed on my latest bill that I was charged for 2 days of Roam Like Home ($12/day) and I called customer service. They informed me that this is because I received a few phone cal...
I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know, does it includes 3 boxes w/remote...
Hi, on black friday i got plan which isSUMMARY OF FEESMonthly Fees – Plan $60.00 MonthlyPayment – Financed Device $42.80Monthly Fees – Add-ons $0.00 Monthly Payment – Financed Device GST/HST $5.57Total Monthly Fees for WirelessService (before applica...
I used to have Rogers internet last year until I called to cancel the internet. Instead of cancelling the internet the agent "suspended" my account which I didnt know. I had assumed she cancelled it and I returned the modem and moved out of the place...
I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...
Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...
Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...
I have gone to their office, called their phone help line, and e mailed them, regarding changing my billing date. I am on a fixed income, so my bill is always a few days late. Not only to they charge me, but have the nerve to send me notices that I ...
Hello!!When I transferred from Fido to Rogers in the mobile shop, there is a technical issue and the sales helped me to call Rogers 3 times to register and activate my information on 20. Dec, 2023, unfortunately, the call just being hung up again and...
Was offered a deal for iPhone 15 PM BIB for $33.81 Buy out is $580 and plan is $45 for 60gb Canada wide. But went there a couple days later they said no longer offer this deal. Anyone know where else offers this? *** Edited Labels ***
I have an issue with the language of Rogers' statement of Account Charges and Credits.On page 4, the monthly charges are indicated to be from Sep 21 - Sep 20 with no year statement. Therefore, since no billing period is defined, the billing period c...
I have no way to see my bill. I have tried Chrome, incognito chrome, my iphone, internet explorer, firefox. I either see nothing or the note below. It has been like this for a couple of months since I started with Rogers. I wont pay a bill I can't se...
Actually I am a new client to Rogers but the first experience with Rogers made me disappointed. I tried Rogers in Black Friday which really good deal attracted me and I also recommended my friend to join the same plan. The fact was my friend who appl...
I want to register my Sim. My Sim is canceled due to payment. Now I clear it all.i want to activate my old no.(removed number keep info private) ***Edited Labels***
To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy. I have been responsible to pay my bills since I have begun paying bills many, many years ag...
