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Billing Issues

Hi,   I was offered a BYOD plan from Rogers with great incentives.  I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...

Re: Rogers WinBack Offer - Plan changed after

I was contacted by Rogers winback team on Dec 26, 2022 that offered me a great plan. I was with Fido and moved to Bell on Dec 24,2022. After getting to know the rogers winback deal I accepted the offer and decided to add a second line as well to my a...

venkat99 by I've been around
  • 2194 Views
  • 1 replies
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6 hours to correct their mistake plus more delays

I ordered a phone for my son. They put most of my address on the shipping but forgot an “East” on the street. There is no house at the same address but with West and my address with my account with Rogers has the East included. We waited for a week a...

Benb101 by I've been around
  • 1376 Views
  • 4 replies
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Billing

Whats wrong with rogers l cant get ahold of them no service for 3 months but there still charging me fot it   *Added Labels*

harrisc_ by I've been here awhile
  • 679 Views
  • 1 replies
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How does one actually get any support?

How does one actually get any support?   So far I see Twit Face Instagram.   That is just great for 12 year olds. What about adults?   Come on magic community. I was forced here.   ***Edited Labels***

Apollogz by I've been here awhile
  • 630 Views
  • 1 replies
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Rogers Loyalty Rewards?

My question to 14hr Chat  "Not a question. My apologies however I'd like you to inform the rogers board of directors that I am highly insulted by the stupidity by the "that's a Wrap 2022" stating I'm a frequent flyer. Did they know I paid $7,532 ...

sharonanneb by I plan to stick around
  • 1190 Views
  • 1 replies
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Rogers “winback” thoughts

TLDR: rant about how disingenuous Rogers overall. They could have kept my business for a lot less than it’s costing them to get me back as a customer. 2 years ago I switched all my services from Rogers to Bell. This included internet and mobile, over...

Campbell149 by I've been here awhile
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  • 8 replies
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Resolved! Family plan to individual/separate accounts

Hello,    We currently have a Rogers account with three cell phone lines on it.   My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...

Hawkeye360 by I plan to stick around
  • 7353 Views
  • 1 replies
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How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've been around
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Resolved! Why a hard hit credit check?

I've been with Rogers for 5 years now. I called last week as my Bill is ridiculously high for internet and home phone. Sorted out got a ref # and I was to get the ignite. No one showed up to my scheduled appt. I called back they said now they have to...

Opv25 by I've been around
  • 5577 Views
  • 3 replies
  • 2 likes

Activate Rogers Entertainment

I have an issue with Rogers. The sales rep told us to, RETURN THE EQUIPNENT and he would see what would available in the spring. We did exactly that. When in Florida we found it was not we expected.   WHY does Rogers INSIST on shutting down the enter...

Resolved! OASYS Rogers Deal - Confirmation Email?

Hi there,I just had two Rogers reps come to my area with deal upgrades and I gave them my contact info and showed my id to lock in the deal. I then got the ‘confirmation’ email and now I’m worried…It was from: noreply@rci.rogers.com but the name OAYS...

Bre177 by I've been around
  • 9544 Views
  • 2 replies
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Resolved! transfer of responsibility

Does anyone know or have a # to contact Rogers to do this properly or what group I need to talk to. We've decided at our business to move from business plans to personal plans and have received confirmation/reference ID #'s so that my phone # does no...

Tk416 by I've been around
  • 5147 Views
  • 1 replies
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Reducing Costs

 there   Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month  and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...

Paul1915 by I'm here a lot
  • 2247 Views
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Return/exchange new device

Hello,I have just recently purchased a new iPhone 14 and I had an iPhone 11 Pro Max previous to this phone and I am just finding it WAY too small (to the point of having a hard time handling it) and I am also not impressed with the camera, I am think...

Why 2 hard credit checks?

I recently checked my credit score and noticed the score drastically reduced. I noticed it is due to 2 credit hits from Rogers in the subsequent days. I applied for an Internet connection on 25th Nov. But there are 2 inquiries on Nov 25 and Nov 26. B...

Arismic by I've been here awhile
  • 1748 Views
  • 1 replies
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Rogers cancelled my phone line without my consent.

I accepted a plan with Rogers for 3 lines. One of them is Samsung S22 Ultra 256GB. Once I signed up I got an email that it takes 4+ weeks for phone to be delivered. I called and checked with agent, he mentioned 128GB is immediately available to ship....

cec4111 by I've been around
  • 888 Views
  • 2 replies
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Resolved! Home Monitoring?? Ghost department

Me and my husband have been trying to talk to a billing person to resolve a billing issue from the Home Monitoring dept, but other than being placed on long holds with no resolution. We are so frustrated. This has been going on for almost 2++ weeks. ...

Apram by I've been here awhile
  • 1326 Views
  • 5 replies
  • 0 likes

Being asked to pay for unknown account

Hello,   I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers.   Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Roger...

isshe by I've been around
  • 1514 Views
  • 1 replies
  • 0 likes