Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...
I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max - but got delivered ...
I'm a new customer. Wanted a phone plan with an Apple iphone. My phone is ancient so happy to receive an offer with iPhone 11. Phone never arrived after more than a week. I phoned Customer Service 1-888 764-3771. Was told my account was cancell...
Hello I am travelling to Mexico and wonder if I will be charged for incoming text messages, I won't be sending any. I have roam like home on my plan, but don't want to use it. but would like to be able to use imessage. Thanks ***EDITED LABELS*...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
Hi there, how do I access bills from more than 18 months ago? Thanks! **Labels Added**
I was in store at brantford on the 24th November and I waited in line for almost 2hrs then I left.I am on the phone with CS right now and I have been on hold for 1hr 33mins plus.I went in store at missisauga after waiting in line for almost 1hr I was...
I don’t think they care. 2 hours on hold still no answer. Live chat waiting for 90 minutes. How is it possible for a company this size? Thinking of switching back to Bell ***Edited Labels***
hi i need to confirm if my rogers internet account has been hacked or not. keep getting prompts on my Samsung galaxy a18 (2018) android phone. my charger for my phone is not working, I'm at 17% ***Edited Labels***
What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation? ***Added Labels***
Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...
I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time. *Added Labels*
Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck *Added Labels*
I recently decided to switch my cell phone service to Rogers. This included a phone and tablet. I was to receive both by FedEx X. After receiving my phone, I was informed by Rogers that due to a stocking issue I would have to pick the tablet up from ...
I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...
I know this is possible as I have done it before from wireless to wireless but the Landline port is more complicated. I just want to eliminate the cost of a landline by porting the number to my Rogers account and replace the existing cell number. ...
Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...
