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Resolved! Phantom Charges on my Bill

2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...

Stl1 by I've been here awhile
  • 940 Views
  • 1 replies
  • 1 likes

Resolved! gigabit modem shortage

I am currently on the 150u package, looking to change to the 500u package because I need a faster internet, I called customer service and they told me they can not change me to the 500u package because the modems are out of stock. I need to upgrade m...

Resolved! Incorrectly Billed for Long Distance Calls

Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used?   *** Edited Labels/Title ***

Paul1721 by I've been around
  • 2613 Views
  • 1 replies
  • 1 likes

Rogers promotions website is not working anymore

On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150   on February 19 I followed the instructions to register at www.rogerspro...

axelbest by I plan to stick around
  • 4575 Views
  • 11 replies
  • 0 likes

Plans for Military Service Members

Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...

Resolved! Internet Service Suspension

I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...

Kawhi2 by I've been here awhile
  • 7530 Views
  • 9 replies
  • 0 likes

Financing vs Subsidy - am I now worse off on my cell plan?

I have 3 months left on my Edge Premium Tab plan until the contract ends.   It subsidized $20/month.   I want to buy a new phone at that time.   Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone.  The s...

jelau by I plan to stick around
  • 1248 Views
  • 1 replies
  • 0 likes

My Account has been Suspended

Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...

jdvasil by I've been around
  • 11952 Views
  • 1 replies
  • 0 likes

My Wireless Grandfathered Plan Pricing & Data Add-Ons

This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...

ShyDong by I've been here awhile
  • 2204 Views
  • 4 replies
  • 0 likes

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens.  You realize that the same people that exis...

RockinR by I plan to stick around
  • 15605 Views
  • 88 replies
  • 3 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by I've been here awhile
  • 1666 Views
  • 2 replies
  • 0 likes

Resolved! Cancelling Monthly Data Add-on

Worst customer service ever. I have been fighting for nearly 4 months to get 2 data add ons removed from my account. I received a text saying I was close to being over my data, & I could text to add on extra data for $10 or $20, which I did. A few da...

Gaesimm by I'm here a lot
  • 4815 Views
  • 11 replies
  • 0 likes

Does Rogers match competitor's plan prices?

I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...

brilang by I've been here awhile
  • 2401 Views
  • 1 replies
  • 0 likes

wireless plans for healthcare workers in ON?

I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario.  Does that still exist and how can I go about getting myself back onto that plan?      **Labels Added**

allant by I've been here awhile
  • 2047 Views
  • 1 replies
  • 0 likes

Speed Pass with Rogers Infinite Plans

Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...

Vinay9676 by I've been around
  • 6118 Views
  • 1 replies
  • 0 likes

Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by I've been here awhile
  • 1390 Views
  • 2 replies
  • 0 likes