Thank you for your post! I'm saddened to hear what occured as this is most definitely not the type of experience we want you to be having. We appreciate your loyalty and tenure with us! 🙌
Has the issue been rectified since you last posted? If not, we'd be more than happy to have a look at your plan and see what we can do to try to get this resolved. Feel free to connect with us by sending a private message @CommunityHelps and we'll be happy to have a gander for you. Check out this blog if you're not familiar with our PM system.
Looking forward to hearing from you!