Returning Modem via UPS?
Is there a recommended UPS for the Rogers Ignite Modem **Labels Added**
Account Support
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Forum Posts
Blocked Numbers leaving voicemail
Why can phone numbers we block still leave us voicemail?? The last thing I want to receive from someone I have blocked, is all their drunken voicemails! When I block someone, I want to block them from accessing my number completely! I think they...
Resolved! How do I order another ignite box
How can I order another ignite box? ***Edited Labels***
Roam Like Home calling issues
I am in Dominican Republic trying to Roam like home and call 1800 number urgently and all I get is a Spanish message about 800 numbers. It would seem I'm not even getting out of DR. **Labels Added**
Is it phishing?
I received an email that looks pretty legitimate saying I owed $28 from a cancelled account and will be sent to collections if I don’t pay. I called Rogers separately to see if it was true and the operator said that the account number on the email wa...
Resolved! Rogers Infinite Plan - Data overage message
I received a data overage by $50 message today and it shut down my data...but I am in an unlimited plan...WHY?! *Added Labels*
Roam like home for 12.00 per day
Roam like home is based on any day in the EST zone. This may be fair for Eastern time zone customers only. As a BC resident, it irks me that my daily billing starts and ends at midnight EST. This means when I roam in Western United States, irrespecti...
Rogers won’t cancel account and keeps billing me
Seven attempts to cancel accounts with Roger’s as bells offer could not be matched. I have a cancel confirmation number and they finally send me the canada post labels code. Can with having received the equipment and account closed they still bill fu...
Communication Companies Failure To Communicate
After being a customer for 12 plus years, it’s time to leave Rogers. From the abysmal customer service, billing mistakes etc. We no longer wish to hold our telecommunication provider to task. Hours on the phone, trying to rectify billing, promised ca...
Objection to data overage charge
My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...
Billing Issues and Misinformation
I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...
Billing - Rogers tried to double charge me!!
I signed up for auto payment on both my mobile and home internet accounts. Today Oct 17th is when. Usually charge my account. What happened is they charged me the first time as usual and the payment went through successfully and then they tried to ch...
Porting and Migration Issue From Shaw Mobility
I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...
Resolved! Pixel 8 preorder bonus redemption
I preordered a Pixel 8 Pro and it arrived today. When I placed the order by phone I asked how I would receive the Pixel Watch 2 as part of the preorder. The service rep put me on hold to check and said I would receive a QR code with the phone which I...
Internet Vacation suspend
What happens to my mobile billing when I put my Internet on Vacation? Does it stay the same? ***Added Labels***
Resolved! Older rocket stick
My husband has a rocket stick he has not used,cancelled a couple of years ago.Is he able to plug it back into a computer and resign back in or would he have to go to a store to get it working again? *Added Labels*
Likewize
Likewize are extremely unprofessional and rude. They could not care less about the customers. We pay all this money for insurance and they give a hard time about everything. Tell me my claim is not approved because I already filed one with rogers d...
Plan pricing
I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...
Resolved! Very Happy customer
Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...
Technician Unable to Connect Fiber
A technician came to our home to connect fine internet. After 2 hours he was unable to complete the connection and left us with absolutely no services. We have to wait almost 48 hours to hopefully resolve the situation. ***Edited Labels***
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