Alternative method of cancelling my Rogers service?

[awesomeatm69]

I am trying to cancel my Rogers service as I have switched to a competitor. Would there be a way I could cancel my service without waiting on hold for days? 

After having my bill increase by over 50% on my last bill (expiry of a prior agreement) and waiting on hold for a ridiculous amount of time I am deeply unsatisfied with my service. I have also sold my Rogers stock holdings - this company is going down the tubes. 

I have switched to manual payments in the mean time. I understand that it close to the holidays, but after waiting for multiple hours on several different days, I am still unable to get a hold of a human being. Unbelievable.

***Edited Labels***

[RogersYasmine]

Hello @awesomeatm69 ,

We appreciate you joining us in the community and thanks for your post! 🙂

I'm really sorry to hear that you've decided to take your business elsewhere. As a consumer myself, I understand how important it is to have a service that meets your needs, and we understand that you need to do what you feel is best.

With that being said, you will need to chat with our Loyalty team in order to have your account services terminated. Currently, they can only be reached by telephone at 1-888-764-3771, or you may try using our Live Chat service by clicking here, selecting your preferred service, and clicking the link under 'Chat with us' or 'Live chat' to get started.

As you're aware, it is a busy time of year and queues do tend to be busier than normal.  I would recommend reaching out as early as possible for the best result. Thanks for your patience during this time, we appreciate it!

Kind regards,

RogersYasmine