Cancel My Account
Hi My Name Paul PI need Cancel my Rogers Account for now what to send the phone back to yours so email me till where mail the phone back have good day ***Edited Labels***
Forum Posts
Likewize Experience with my stolen phone
My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...
Cancel services and got charged for unreturned equipment
I cancelled my services on 8jan2024 and i got bill today where they charged me for unreturned equipment. I have the receipt where it’s mentioned equipment is received and delivered by tracking. And i was in 30day trial period ***Edited Labels***
Extra charges
Hello, I bought MyRogers phone number in December 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unl...
Incorrect Charge, Need to be Fixed
Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...
Advice needed to update 30 day return policy
HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...
Resolved! Upfront Edge amount
I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...
Resolved! Exceptional Customer Service
After emailing the Presidents Office a couple of Days ago, A return email suggested that the Rogers Escalation Team could best suit my needs. After Speaking with Annita today at The Rogers Managers Office who knew exactly what our dilemma was, Was ex...
Price Hike 12.7% for Cell Service
Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job. **Labels Ad...
MMS charges
I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly ***Edited Labels***
Double billing
I have been trying to contact Rodgers for about three months about a bill I got. I have payed my bill every month without a problem. Now I have a bill that says I didn’t pay for one month and I did. I would like this cleared up so I don’t keep gettin...
Customer Service
Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'. I've been with Rogers for 20 years, my ph...
Live Chat - Session timed out error
Can’t get through to support. My last conversation with agent in NS has been stuck/ cut-off and remains on my screen where I can access support anymore. Keeps saying session has ended. NO RESOLUTION. Stuck! *Added Labels*
Resolved! Unexpected Price Plan Changes
Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing. **Labels Added**
Paying of Device Balance
How can I pay off my devices I have on my phone plan before the term is up? *Added Labels*
Rogers Infinite to the 5G Mobile 60GB Plan
Hi, I'm interested in lowering my phone bill and have 2 lines in my account. As I'm on the Rogers Infinite plan (one is a Infinite +20 Financing plan and the other is on a 5G Infinite Premium plan), is it possible to cancel the Infinite plan and go d...
Roaming
Hi I'm in Victoria BC. and Roger's is trying to charge me for roaming abroad. Victoria is part of Canada my home country where my phone plan is from. Unlimited texting and calling in Canada. *Added Labels*
Unable to Upgrade to a S24 Ultra on a RPP Account
I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...
Change Caller ID
No number *** Edited Labels ***
I want a phone upgrade but can’t checkout
I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why **Added Labels**
