Hello. My internet promo is ending March 16 2024. I'm paying less than $40 dollars a month for 50 speed. I've called Rogers several times to get another promo but I have to pay at least $50 before tax. I've called to cancel my service for March 16 20...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
Have been a customer for over 15 years and have slowly cancelled service after service due to Rogers refusal to match competing offers and once cancelled they call back to offer a better deal than I had asked for, but then it is always too late. R...
My MIL will be moving in the near future. What kind of lead time does Rogers need for a move? It will be self re-install her Ignite gear. I would just log into her account and request the move. Thnx Bill *Added Labels*
I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...
Just wondering if I get charge on my bill when I’m traveling but my data is off.I get calls but I don’t know if answering cause roaming fee. Also is just open the wifi to get signalThank you *Added Labels*
Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...
I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge? ***Edited Labels***
I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':Voice (S) Unlimited Shared Minutes: XXX MinutesVoice Non-shared Minutes: YYY MinutesI cannot figure out the distinction between the two categori...
Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help **Added Labels**
It's has been 4 days since a CSR preformed changes to my account with my authorization. I've spent over 7hrs on the phone talking to multiple reps and managers trying to fix my issues. Cases have been filed and were down incorrectly multiple times. W...
So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...
I signed up in mid December and am already cancelling my Ignite TV. Customer Service Rep in the neighborhood promised popular TV package, Crave, AppleTv and internet for $120/month. Apparently when the CSR entered the order, it did not include Crave....
I arranged to cancel my account on Sat Jan 6 through the chat app. I have still not received an email confirmation that my service has been cancelled, and the person I was chatting with -Glen- said he could not provide a confirmation number. He confi...
i am rogers customer for more than 5 years and very first time i felt like i am not being treated well. history: i am rogers customer for more than 5 years and never missed any bill payment. issue: there were some penalty charges on my recent bill wh...
Phoned Rogers on Jan. 29th 2024 to cancel my internet service as I'm moving. The lady I talked to said it would be down by the end of the day. Next morning it's still active, phone rogers again and am told their is a issue and they don't know when it...
Efc charges as there was no contract between rogers and i but now rogers is asking 322 dollars as a efc charges which i cant *Added Labels*
I cancelled my account over two years ago and returned my equipment however Rogers is still asking for money.Multiple calls and different answers, and now multiple calls, emails and messages from “collection agents” with whom I have never had, nor ev...
Chat was not able to help.Links given to reschedule an appointment leads to "contact us" page only.Call system keypad choices are brokenWaited over an hour to get an agent and they too were not able to reschedule an installation appointment.Eventuall...
