Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...
HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...
I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...
After emailing the Presidents Office a couple of Days ago, A return email suggested that the Rogers Escalation Team could best suit my needs. After Speaking with Annita today at The Rogers Managers Office who knew exactly what our dilemma was, Was ex...
Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job. **Labels Ad...
I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly ***Edited Labels***
I have been trying to contact Rodgers for about three months about a bill I got. I have payed my bill every month without a problem. Now I have a bill that says I didn’t pay for one month and I did. I would like this cleared up so I don’t keep gettin...
Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'. I've been with Rogers for 20 years, my ph...
Can’t get through to support. My last conversation with agent in NS has been stuck/ cut-off and remains on my screen where I can access support anymore. Keeps saying session has ended. NO RESOLUTION. Stuck! *Added Labels*
Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing. **Labels Added**
How can I pay off my devices I have on my phone plan before the term is up? *Added Labels*
Hi, I'm interested in lowering my phone bill and have 2 lines in my account. As I'm on the Rogers Infinite plan (one is a Infinite +20 Financing plan and the other is on a 5G Infinite Premium plan), is it possible to cancel the Infinite plan and go d...
Hi I'm in Victoria BC. and Roger's is trying to charge me for roaming abroad. Victoria is part of Canada my home country where my phone plan is from. Unlimited texting and calling in Canada. *Added Labels*
I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...
No number *** Edited Labels ***
I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why **Added Labels**
The Rogers "Win back departmen"t assured me that I wouldn't be billed until I ported my number over from the carrier I changed to from Fido.The process to port my phone number was difficult and the Rogers customer service was terrible so I decided I ...
Since August and home phone instal plus cobtact with the office of the Predent ( VK) plus 3 emails you need to check your files and payment.Check canceled acct starting with 7 . It recieved $300.00 on Dec 10. Then $55.00 to acct starting with 9. If I...
The worst chat support I have come across ever is Rogers Chat support.-Starting with rude support agents who keep copying and pasting the same boiler plate responses to every question.-Lack of product and support knowledge is unacceptable as most age...
Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay? *Added Labels*
