Resolved! How do I upgrade my Internet service?
i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service. ***Edited Labels***
Account Support
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Forum Posts
Paper bill
Does anyone know how I can change from online billing to paper bill? ***Added Labels***
Misinformed while upgrading the wireless plan
Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...
Resolved! Equipment Return Waybill
Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...
Can't get SIM delivered by mail?
After 15 years rogers as cancelled my account because there sim as people can’t seem to get mail a SIM card by Canada post after months of trying and SIM cards being returned to them and no one saying a word to me after calling over and over all they...
Option to Change Flex Channels Unavailable in MyRogers
In MyRogers account I don't have the option to change my flex channels. Has this been removed? Antone know why this wouldn't be there? I cannot add theme packs or nothing. ***Edited Labels***
Financing a refurbished phone
Just curious why there is no option to finance my own device at the end of my Upfront Edge term?It looks like I can return my own device and then finance the same model of a refurbished device for $15/month. So why do I have to pay so much all at onc...
Bad experience
I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...
Cancel Sports Pack
How to cancel rogers sports pack subscription? *Added Labels*
Resolved! Support conversation with someone in NovaSvotia
Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...
Device Balance and Monthly Device Payment
can someone help me understand why my Device Balance is 0.00 but I’m being billed $24/month for Monthly Device Payment? ***Edited Labels***
Refer a friend recapchat issue
Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month. ***Added Labels***
Phone and Watch Upgrade Online Process
Hi can I do an upgrade on iPhone pro max 14 512 and smart watch on a 2 year contract by order online *Added Labels*
Rogers and Likewize - Feedback
Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...
Upfront Edge Device Return
A couple weeks ago go online and do a hardware upgrade. Elect to keep one phone and return the other. Called in today to find out how am I am suppose to return the one phone as haven't received any kit to this. Because Rogers systems are so good the...
Resolved! Upgrading phone early on Upfront Edge
I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...
Upfront Edge Issues
Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...
Resolved! Ignite Migration & FTTH
Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...
Best Time to Change Plans?
What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle. **L...
Resolved! Where can I find my Account Number?
I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**
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