Device returned for 4 months, get charged, no refund!!!!

[phuongtrangia83]

Hi,

I’m very frustrated with the service, process or whatsoever with Rogers!!!!
I have returned the device 4 months ago, get charged (even I returned before it was expired), contacted the agents 7 times, three different cased created, STILL NOTHING HAPPENS!!!!
What is going on with Rogers beside the massive service outage since spring????

***Edited Labels***

[RogersJermaine]

Hi @phuongtrangia83,

We appreciate your post and thank you for your patience. Once we do receive the equipment and it is confirmed, you should get a refund back on your account. When you last contacted, were you advised that the case was still open or had it been closed?

We can certainly look into this for you and provide any further updates.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine

[LordDrakkon]

Where did you return the device to? Do you have the tracking information confirming it was received at the place of return or a receipt from the store confirming it was returned? What device were you returning? A modem, a cellular device, or something else?

[phuongtrangia83]

I can’t believe why people don’t look into the situation seriously, this is so easy. In short, give me the money back, that’s my money! And I can go to different vendor when the current contracts coming to an end! You’re terrible, my time and effort worth much more than $440!!!!

[phuongtrangia83]

Here is my info as you asked for:
The account number: **Keep personal info private**
The case number:  **Keep personal info private**
The reference interaction ID I2141255648.
Review the bills of JANUARY AND FEBRUARY 2023, you should see the issue immediately, I was charged for $440, never get the credit as I suppose to receive it.
Give me the money, that’s my money, give me and I’ll go to different vendor! You guys are terrible, lack of skills to resolve the problems! I have no time for this, I’m fed up with Rogers!!!!

[57]

@phuongtrangia83 : I guess you didn't read post 2 of this thread with instructions on what to do - send a PM.  I'll include those instructions in an alternate manner below:

When logged into the forum, click on @CommunityHelps .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

[phuongtrangia83]

I KNOW IT OBVIOUSLY, the ISSUE IS YOY GUYS NEVER MADE IT DONE OR EVEN TRY TO GET IT FIXED! This is ridiculous, totally unfair for the customer who PAY YOU GUYS $350 MONTHY! Such a broken customer service! This should be done in a minute with a skilled agent! I want to bring up this case publicly, this is ROGERS’s mistake, not customer’s. Give me money back! I don’t have time for this anymore!!!!

[phuongtrangia83]

Bring up the info to this forum is the last thing I wanted to do, but you guys have disappointed the customer in a horrible way! Let’s get it fixed for me, give me my money, that’s my money!

[mkay1112]

Also make sure you mention on call if you get someone that you going to CRTC for the complaint need badge Id

[phuongtrangia83]

Another 1-hour call last Wednesday, Dec 13, a new case has been created again! The agent (named Ashley?!) also said: I promise it will be fixed in two business days, don’t call us, let me call you, this is my case, I’ll call you on Friday, what’s the best time for you to talk? You will get your money back in your credit card or as a credit! Bla bla…. 1 week later…. Still NOTHING HAPPENS!!!!!!!!!!!!! What is GOING ON WITH THIS COMPANY? You own me $440, that’s my money!!!!! Such a broken customer service, a broken software system, the software engineers and designers should be ashamed by themselves since you developed a broken system!!!!! Where is my $440!!!! A horrible company!

[LordDrakkon]

So far, the issue looks like you have issues following instructions. Did you read and do what the second post asked? Do you really want your money back or do you just want to continue ignoring what could potentially help resolve your issue?

[phuongtrangia83]

The REAL issue is: let’s make it simple and keep the promise!!!!!
The private message with you guys is useless, many times I have contacted you guys privately in the last 4.5 months, STILL NOTHING HAPPENS! A lot of time and calls, and promises, and now what?!!!!
Putting on stuff like this online is the last thing I wanted to do, remember that!
You guys must be the one who need to understand what the REAL ISSUE IS!!!!
The reference Id sent above but that case was closed for NOTHING?!?!
Another one has been created last week, your college promised again and again!

BUT, where is my money!!!!
That’s the REAL ISSUE!
I’m fed up with this!!!

[57]

@phuongtrangia83 : Ranting on this forum and saying "give me my money" is not going to do anything for you.  What did the @CommunityHelps mods say when you PM'd them?