Hello, I hadn't been using my SIM card for a while, so I decided to check if there was any debt. Turns out, there was a debt of $390, which I paid off. Then I received a message saying 'your account has been cancelled.'I lost my SIM card and I absolu...
Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...
Its been two weeks since Rogers was scheduled to install my Ignite bundle and nobody showed up. Waited on hold for over 2 hours that day, nobody could help me nor find any information for me - was told someone was going to call me back in 15 minutes ...
If they email you with a Order ID number does that mean I was approved for the phone **Labels Added**
I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...
Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone ***Added Labels*...
I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...
When I called to migrate my Fido account I was served like a king with the best offer and big smile ... All the discount they could find and placed an order for a pre-owned (like-new) iphone 13. Now , I have received the phone that I'd like to return...
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...
I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit...
I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...
Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...
We are trying to upgrade the two phones on our account. We spoke to customer service today and, in order to have the $60 connection fee waived, it was recommended we upgrade online. We mentioned that we were having difficulty doing this ourselves. ...
My dad is 88 and since recently blind. He just moved into a care facility where he has his own room. He is dependent on the Google Nest Audio speaker and I have all kinds of podcasts scheduled through Google Home. The problem is that the facility wif...
I live in NUNAVUT and have been trying to cancel my home internet service since August of 2023. I left my residence in Toronto without returning my equipment. I understand there is a charge for this but after numerous times trying to cancel my servic...
Do I have to call long distance back to Canada to call a friend when we are both in the Dominican Republic? *Added Labels*
over 2hrs still waiting on hold to add more services. this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc. poorest customer service..shame on you..no update just hold mu...
I entered into a contract with Rogers for data and device financing for a total of $72 and some cents every month. However I have never gotten a bill of this amount from inception, but always been in the region of $74 and $75 this month.I am told par...
I just switch from one internet plan to an internet and tv app plan on Feb 27, 2024. Was told it would be cheaper and 2 months crave free, sounded good. Not the case at all, has been a huge headache and very upsetting experience. Crave did not work a...
