Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Home Phone Disconnected After Updating Plan…

My mother’s promotion was about to expire last month, so she called Rogers asking if someone could help her to keep her existing services at a comparable rate.  After much back and forth, someone was able to assist and she was told that the only chan...

KSH4JMH by I've been here awhile
  • 5 replies

Resolved! Bill After Wireless Service Cancellation

I cancelled my account with rogers and I need my final bill for business purposes. It's now been a few weeks and I'm still yet to see it. Where is it? And when will I receive it? My company can not do anything with my account until they see it, and a...

breannak4 by I've been around
  • 9 replies

Resolved! Home Internet Overage Charges with No Usage Alerts

This is the second time it's happened to me so I wanted to throw it out here:    My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I p...

SPLB by I've been here awhile
  • 1 replies

Changing Phone Number Thru MyRogers

If I change my phone number through MyRogers, is it FREE OF CHARGE even if they have the same area code?  FOR EXAMPLE, Toronto to Toronto ,  647xxxxxxx to 647xxxxxxx or 647xxxxxxx to 416xxxxxxx   *Added Labels*  

Greg2021 by I've been here awhile
  • 2 replies

A free tablet which is not free and illegal charges

I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...

jmadba1228 by I've been around
  • 1 replies

Would like to add authorized contact onto account

Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account.  He was definitely added to my account but somehow has disappeared from your records. I waited over an...

Resolved! Recent Security Breach?

Hello, I had some issues with a couple of my accounts (not Rogers) where there had been some suspicious activity. Someone from one of those companies shared that there was a security breach with Roger's Yahoo customers. Does anyone know anything abou...

How to Remove Fox from TV Subscription.

How can I eliminate all things fox from anything I see?I no longer want to help fund fox’s disinformation compaign. I do not support the lies their channels promote on vaccines, Trump, and the current war Russia is engaged in. I do not want to fund i...

RC666 by I've been around
  • 1 replies

Resolved! Local Sales Rep - How do I contact them?

I would like to get in touch with my Rogers local rep to discuss potentially moving to Rogers from Bell for all of my home services. Please let me know how to do that. The rep came a few months back, but I was not ready to talk then and lost the cont...

Za1 by I've been here awhile
  • 3 replies

Quote discrepancy

My bundle offer expired and when I called an agent I was given an amount. However when my bill arrived it was $20 in excess. Called Rogers back and another agent told me that it was not in the notes. How do I get access to the recording of my convers...

Katie2 by I've been around
  • 1 replies

Expired Promo Concerns

Once again I am dealing with Rogers in a purely unprofessional manner. Theirs, not mine. When I signed up with a door to door sales person, I was told that when my promotion of under $50 a month was up, my standard rate for the package I was getting,...

10 Days to Deliver a Cell?

The ad said, "Get your phone as soon as SAME DAY!  Some restrictions apply, and could be 1-2 business days. I am now at day 10 waiting on a new phone I needed to start my new job 2 days ago. How silly do I look telling my boss continually that I am s...

Spike in Data Usage

I am not sure what happened , or what I have done? Been a Rogers customer for 15 years or more. Presently I am driving and making deliveries in my own vehicle, and enjoy streaming My Amazon Prime Music while I work, but I have been running out of Dat...

aljlavallee by I've been here awhile
  • 3 replies

Connect a Second Rogers Ignite TV Receiver

I had a brand new ignite TV recever/remote and modem shipped to my house, it's my address but not my nameCan I use the receiver as a second one in my house in my roomRogers has not got back to me on picking it up, so I want to use it       ***Edited ...

Palmersens by I've been around
  • 2 replies

Resolved! Rogers Preferred Program Nightmare / Warning

This is a warning for the incoming wall of text. This has been a long and frustrating saga.    On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans.    I am a member...

SM121 by I plan to stick around
  • 11 replies