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Forum Posts

Reporting to Credit Agencies

I am livid! After 25 years of being with Rogers, just now on Mar 29th 2024 you start reporting to the credit agency about my account? Why? Secondly my opening account date is wrong, thirdly the amounting owing is wrong and fourthly if you’re going to...

Jersey5491 by I've been here awhile
  • 1409 Views
  • 3 replies
  • 0 likes

New Phone

Want to see if I can get a new phone       ***Edited Labels***

Heidi712 by I've been around
  • 583 Views
  • 1 replies
  • 0 likes

Billing, Year End Summary for Payments

Hey, I'd like to suggest having a year-end payment summary for year-end and for tax purposes, every other major corporation does it, it would be a nice and pretty easy to implement as a feature and helpful to your clients,  thanks   *Added Labels*

kozaks by I've been around
  • 1459 Views
  • 2 replies
  • 3 likes

Resolved! Cell phone message history with court order

Apple in their genius ways has a default setting that deletes your text messages once they are 12 months old.   I was told that with a court order Rogers can provide these text messages. I've also recently read that they can provide 13 month historic...

D3adlyX by I've been around
  • 7715 Views
  • 3 replies
  • 0 likes

Resolved! Retention

I can’t believe the experience I am having with Rogers. My bills are astronomical. I was charged for roaming even tho my kids had data off and airplane mode on. It’s completely unclear that you need to manually opt out ahead of travel. We were only a...

Elanamatic by I've been around
  • 1288 Views
  • 1 replies
  • 0 likes

Number porting issue

Ive been trying to port my Bell number over to rogers. I keep getting a "we have encountered an issue and are working to fix it" please try again. message.   I have tryed chatting and the tech there keeps getting a server issue. I have tryed calling ...

gegehrmann by I've been around
  • 1086 Views
  • 1 replies
  • 0 likes

Terrible Winback Experience - Still No Call Back/Resolution

I want to preface by saying up until about 3-4 years ago, I was a Rogers lifer as they've always been good to my parents when we first came to Canada. The customer service and how they treat their customers has significantly declined, which has led m...

vNguyenn by I've been here awhile
  • 1206 Views
  • 2 replies
  • 0 likes

Order Showing as Cancelled

I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign ...

Worst Service

I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue.  However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct.  The call was ove...

JoeJoe2020 by I've been here awhile
  • 796 Views
  • 1 replies
  • 0 likes

Amazing Customer Service at Lynn Valley Kiosk

Just wanted to let you know that you have a star employee (Sara) at the Lynn Valley Kiosk for Rogers. Why she is star employee: I lost my phone and she listened clearly to my complicated issue.She was able to make suggestions and assist with the proc...

duhlmann by I've been around
  • 769 Views
  • 1 replies
  • 2 likes

Paying off finance balance earlier

I am planning to finance another device from Best Buy. Since I already have one device on finance, they told me to call Rogers and pay off that first. I called customer support, and they said I have to wait for my next bill, which is next month. Is t...

Ahmad12 by I've been around
  • 1147 Views
  • 1 replies
  • 0 likes

Unable to upgrade device

I ordered a new iPhone on March 12 (in-store pick up), but later I contacted a associate through chat and asked them to change the status to home delivery but keeping the plan that I ordered before. After few days, my phone plan had been upgraded, bu...

eSIM error after scanning QR code — iOS

So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost).   Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...

Screenshot 2024-01-01 011431.jpg Screenshot 2024-01-01 004336 (2).jpg
Hmm by I'm a reliable contributor
  • 5981 Views
  • 3 replies
  • 1 likes

Resolved! 10GB Data Bonus Offer

Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...

Bosshoss46 by I plan to stick around
  • 4300 Views
  • 7 replies
  • 1 likes

SMS - Unable to receive verification codes

Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...

Siren by I'm here a lot
  • 5726 Views
  • 13 replies
  • 0 likes

Unbelievably Slow Chat

I recently contacted Rogers through their chat service about receiving a refund on a credit balance.  The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...