Reconnect with a door to door sales rep
A door to door sales rep stopped by a couple of days ago. We did not order anything, but I would like to reconsider. Is there a way to have him or another sales rep contact us? ***Added Labels***
Forum Posts
About payment & Cancelled account
Hello, I hadn't been using my SIM card for a while, so I decided to check if there was any debt. Turns out, there was a debt of $390, which I paid off. Then I received a message saying 'your account has been cancelled.'I lost my SIM card and I absolu...
horrible service
Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...
After 28 years of service - Rogers Never Showed UP for Install nor contacted Me!!!
Its been two weeks since Rogers was scheduled to install my Ignite bundle and nobody showed up. Waited on hold for over 2 hours that day, nobody could help me nor find any information for me - was told someone was going to call me back in 15 minutes ...
Order Approval
If they email you with a Order ID number does that mean I was approved for the phone **Labels Added**
Billing issue
I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...
Resolved! Likewize
Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone ***Added Labels*...
Charged for invalid text intl mms
I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...
Sales fast to sell , now customer support is the worst kind !
When I called to migrate my Fido account I was served like a king with the best offer and big smile ... All the discount they could find and placed an order for a pre-owned (like-new) iphone 13. Now , I have received the phone that I'd like to return...
Resolved! Retires discounts
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
Resolved! Discount on our monthly bill
Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...
Unforeseen Charges and Frustrating Service Experience: Seeking Resolution
I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit...
Hidden Early Cancellation Fee
I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...
Waiting on call for more than 4 hours now...
Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...
Cannot upgrade two phones on one account online.
We are trying to upgrade the two phones on our account. We spoke to customer service today and, in order to have the $60 connection fee waived, it was recommended we upgrade online. We mentioned that we were having difficulty doing this ourselves. ...
very senior blind parent
My dad is 88 and since recently blind. He just moved into a care facility where he has his own room. He is dependent on the Google Nest Audio speaker and I have all kinds of podcasts scheduled through Google Home. The problem is that the facility wif...
Trying to Cancel Internet
I live in NUNAVUT and have been trying to cancel my home internet service since August of 2023. I left my residence in Toronto without returning my equipment. I understand there is a charge for this but after numerous times trying to cancel my servic...
Roam like home
Do I have to call long distance back to Canada to call a friend when we are both in the Dominican Republic? *Added Labels*
Current Hold Time Over 2 Hours
over 2hrs still waiting on hold to add more services. this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc. poorest customer service..shame on you..no update just hold mu...
EXCESS BILLINGS.
I entered into a contract with Rogers for data and device financing for a total of $72 and some cents every month. However I have never gotten a bill of this amount from inception, but always been in the region of $74 and $75 this month.I am told par...
