Its been 2 months it happened to me-my account had been hacked and one more phone number. It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...
I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...
My sister moved in with me in Ottawa from Quebec. While she was told she could keep her number, she wasn't told that Quebec tax would be applied. She's now an Ontario resident. This doesn't make sense. *Added Labels*
We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond expectation and of very high standard service for Rogers brand !!! ***Added Label...
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35? *Added Labels*
I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...
I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...
So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...
Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants..... Being a customer of Rogers for over 20 y...
Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...
Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...
Hey all, Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan. On ...
I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...
Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees I am wondering if anyone has been able to get Ignite and not pay twice for TV? My condo has Rogers "popular" cable include in the fees. I also ha...
My building is on a bulk package. I moved into my condominium in 2018. I knew the building had a package agreement with Rogers but was told by a rogers rep that it only included cable and not internet. So I was billed separately for internet from the...
Hi, I am currently residing outside of Canada. I was Initially a student in Canada. However due to some unforeseen circumstances I was unable to continue my studies in Canada. I had suspended my phone services and was sure to pay it off once I came b...
I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
I am a current Rogers Internet customer.I convinced a friend to switch to Rogers and he got a better rate than I did. When I contacted Rogers to get the same rate, I was denied. How is this possible and what can be done? **Labels Added**
