Hi, A few weeks ago Bell Media have announced that they will shutdown Vrak on October 1. I would like to know does Rogers is planning to replace that channel with an other one (I would love to see ICI Explora being added has a replacement), or are go...
Our cable/internet/home phone plan comes up in October. Reached out to see what offers are available and was given the option of "great savings" which was about a 30% increase in price for the same package. 18 year customer and tired of this annual g...
Hello, My bill is due on 9/18/23 and on Friday before 5pm on 9/15, which is 3 days before the due date, I paid to Roger Mastercard account using an online banking as like the one I usually use to pay Roger's bill each month and it shows the amount ha...
I signed up for a new Rogers plan at a Rogers corporate store, but they realized they could not port my Rogers corporate number directly to another Rogers account. Instead, they had me sign up for a Fido Pre-Paid account and temporarily ported the nu...
I am building a new house (old one was torn down). There are currently no cables coming into the house to support services. I have called many times, and no one can answer me on how or who to come and connect the cables from the telephone pole to my ...
My 2 year Upfront Edge Term ends on Nov 8 2023 for my old Iphone 13 Pro.How soon can I preorder the new Iphone 15 Pro through Device Reservation (for in store pickup and to return the old phone at the same store at the same time) without penalties?If...
I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid. Am I ...
Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...
I had gotten an apple watch from best buy with my rogers account, now days later when I see my bill, I have a Samsung watch also added on there for some reason, a device that I had never opted for or even bought was on my account! Why? The device how...
I added RDS ( French TNS ) when I signed up with Rogers in March but I much prefer TNS which I added recently ; so how do I get rid of RDS? ***Edited Labels***
It is not acceptable to be told it will take one week for a repair technician to come fix the internet. *Added Labels*
Can tv service alone be suspended while the owner is in hospital? ***Added Labels***
Hello, Could someone please confirm that I may add an iPad to my existing share everything plan as a data only device? I called Rogers three times and visited the store once. One Rogers person confirmed that I can add a device on a monthly basis for ...
Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...
hi, is anyone having problem getting the new samsun galaxy watch 6 in ottawa ive been trying to the new watch 6 since the launch chatted in live chat and called in store no luck pls i want it **Labels Added**
First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...
I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...
Id like to say that it wasnt a very friendly experience at the great northern rd store today. Not very friendly people ***Added Labels***
As a Rogers user for over 12 yearsI have been trying for over 12 months to get any semblance of order and customer service. My billing includes fees for items I don't have, services not provided, Suspension fees without any notice on both Cell and Da...
Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...
