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Resolved! Shaw to Rogers Migration Nightmare

This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...

StephenBu by I've been here awhile
  • 3488 Views
  • 17 replies
  • 2 likes

Shaw to Rogers By the Gig Plan

I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...

Yeshua by I've been around
  • 387 Views
  • 1 replies
  • 0 likes

Resolved! What does "Access your data from Canada+US" mean?

On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan?       ***Added Labels***

Charged for phone due to migration

When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same.  Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...

Cannot upgrade with Shaw Plan

My wife and I have been loyal Shaw (now Rogers) customers for many years, getting our cable, internet, and cell phone service all bundled through them, and we’ve never had any complaints…until now.My wife needs to get a new phone, but was told that i...

Resolved! 5G access for Shaw Mobile migrated customers

Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...

Overcharging Shaw user

I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...

MJCCL by I plan to stick around
  • 1175 Views
  • 5 replies
  • 0 likes

Migration Billing increase

I migrated from Shaw to Rogers, and after reading the letter sent with my new sim card, it promised that I was being given the same price for 5 years, it explicitly reads in the email I was sent:    YOUR PLAN PRICING WILL REMAIN THE SAME • Your m...

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Jackie111 by I've been around
  • 433 Views
  • 1 replies
  • 0 likes

Resolved! I have Shaw 'Buy the gig 4g LTE'

Porting to from Shaw to Rogers began tonight. I have a $10 per gig plan with unused data being rolled over for 3 months. So I pay $10 and lasts 3 months because I rarely use it. I want to Pay $10 to Rogers for the equivalent plan but it doesn't show ...

Joyriderbc by I've been here awhile
  • 691 Views
  • 2 replies
  • 0 likes

Shaw Mobile migrated customers access to 5G

Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD   Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...

Porting from Shaw to Rogers

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...

Malaika-74 by I've been here awhile
  • 1813 Views
  • 9 replies
  • 1 likes

Shaw to Rogers Billing Error

Recently moved from Shaw to Roger's. Paid $27/month at Shaw. Rogers guaranteed the same rate for 5 years. First bill was $42 so I contacted support. They credited my account for the difference. Second bill was $42 . This time, Rogers did nothing. Thi...

Ryan79 by I've been here awhile
  • 1135 Views
  • 7 replies
  • 1 likes

Rogers plan

I signed up for $40 a month but have to call every month in order to get it! They charge me $45 and say ooops we forgot to give you 5 dollars off!This is every month! Spending 45 mins on the phone for $5 what a sham!Is this the only place I can voice...

paulyprop by I've been around
  • 379 Views
  • 1 replies
  • 0 likes

BIG difference in mobile bill---why?

My husband and i bought our phones 3 years ago from Shaw with the proviso that when they were paid off, we would have no further charges monthly UNLESS we deliberately and personally paid  for extra data. We also paid nothing to use our home wifi to ...

arleear by I've been around
  • 406 Views
  • 1 replies
  • 0 likes

Resolved! Migration Nightmare

I am frustrated and really disappointed with the experience with migrating from Shaw Mobile to Rogers. It started with being given the run around from department to department which I had to repeat this multiple times due to being disconnected multip...

dadvader27 by I've been here awhile
  • 1314 Views
  • 1 replies
  • 1 likes

Resolved! Shaw to Rogers Migration Billing Error

Migrated Shaw $0 line to Rogers. Confirmed during migration process and one more time after that billing would be $0. First invoice issued $63.27. Contacted support requesting billing correction. Was assured that billing would be corrected to $0. Two...

aytch by I've been here awhile
  • 1134 Views
  • 3 replies
  • 1 likes