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Resolved! Not same service after migration to Rogers

I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...

afreitasoca by I've been here awhile
  • 153 Views
  • 2 replies
  • 0 likes

Resolved! phone support wait time estimate

On Shaw support for years we have always had an estimate of wait time.   When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?

Cannot upgrade with Shaw Plan

My wife and I have been loyal Shaw (now Rogers) customers for many years, getting our cable, internet, and cell phone service all bundled through them, and we’ve never had any complaints…until now.My wife needs to get a new phone, but was told that i...

Migration from Shaw Mobile to Rogers Mobile

I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by  Rogers.  Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed.  It appears that...

bunnnyrabit by I plan to stick around
  • 10578 Views
  • 22 replies
  • 3 likes

Shaw to Rogers Migration Nightmare

I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...

t_smith by I plan to stick around
  • 375 Views
  • 1 replies
  • 1 likes

Resolved! 5G access for Shaw Mobile migrated customers

Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...

migrating from Shaw to Rogers

"I am extremely disappointed and frustrated with Rogers' handling of my phone migration from Shaw. Without any consideration for my situation, Rogers disconnected my phone before I even received the SIM card. I had to wait four days to receive the ca...

Ana-777 by I've been around
  • 1986 Views
  • 7 replies
  • 5 likes

Shaw Mobile migrated customers access to 5G

Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD   Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...

Shaw to Rogers Migration is a disaster

A forced migration with that involves a temporary number, a hardcopy SIM mailout with no tracking, and total breakdown of cell service during the process.Worse - I'm overseas. The customer 'service' team member I engaged with blamed me for not thinki...

Loki22f by I've been around
  • 319 Views
  • 1 replies
  • 0 likes

Porting from Shaw to Rogers

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...

Malaika-74 by I've been here awhile
  • 1270 Views
  • 9 replies
  • 1 likes

Keeping Shaw.ca email address update.

Spent the morning talking to many agents both Shaw and Rogers. No one seems to have a answer to this. As our cel accounts are being transferred (new sim cards on their way) over as I text...why hasn't anyone address this yet?   **Labels Added**    

HuskyDude by I've been around
  • 622 Views
  • 1 replies
  • 0 likes

Resolved! Shaw to Rogers migration billing issue

Just migrated from Shaw to Rogers on June 9th and recieved my first bill. $616 for 5 lines. LOL.I paid $70 with Shaw...3 lines were 3GB @$15 and 2 Lines were the $0 plan with the $10 by the Gig optionsYou think something is wrong Rogers?   **Labels A...

Vince27 by I've been here awhile
  • 3243 Views
  • 10 replies
  • 3 likes

Disastrous Move from Shaw to Rogers

I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person...

tbinette by I've been here awhile
  • 2403 Views
  • 4 replies
  • 2 likes

Shaw, to Rogers, to new phone plan. Bye migration!

Loved shaw, good customer support and $25 a month for unlimited data talk and text... even without auto payment they didn't charge me any more for my plan.I was switched to rogers and they are speaking over me the entire time I'm trying to explain th...

Falentines by I've been here awhile
  • 843 Views
  • 1 replies
  • 0 likes

US roaming on Rogers for former Shaw customers

I am travelling to the US next week for the first time since I switched to Rogers, so I just went to My Rogers to double check how my US roaming now works. I had a Shaw By the Gig plan (now called Shaw Basic 1GB), but on Shaw I could buy a 30 day US ...

chriswebb by I've been here awhile
  • 1201 Views
  • 2 replies
  • 0 likes

Resolved! Shaw to Rogers Migration Billing Error

Migrated Shaw $0 line to Rogers. Confirmed during migration process and one more time after that billing would be $0. First invoice issued $63.27. Contacted support requesting billing correction. Was assured that billing would be corrected to $0. Two...

aytch by I've been here awhile
  • 797 Views
  • 3 replies
  • 1 likes