Rogers Community

wphailtsm2023

We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again. Is this CM Error Codewords ta...

wphailtsm2023 · 11-14-2023

Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...

wphailtsm2023 · 10-27-2023

Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...

wphailtsm2023 · 07-27-2023

Is anyone from Rogers about to confirm whether all migrated Shaw Mobile users will get 5G access rate capped at 150Mbps?

wphailtsm2023

Seems like they found the problem outside somewhere in the rain. Channel IDLock StatusFrequencySNRPower LevelModulation DownstreamChannel Bonding Value5123467891011121314151617181920212223242528293031323334LockedLockedLockedLockedLockedLockedLockedLo...

wphailtsm2023

Thanks. I booked a service call with a tech to look at the problem.The strange thing is that it will work perfectly fine (expected download/upload speeds) even with that packet loss for 30-60 minutes but then it will drop below 1Mbps where it becomes...

wphailtsm2023 · 11-23-2023

Two year term on your Shaw Internet ValuePlan contract? I don't think it gets reset.

wphailtsm2023 · 11-17-2023

But hasn't Rogers already stated that all mobility plans are getting 5G access regardless of if it's on an Infinite plan? This is a Rogers press release from May: "Over the coming months, all Rogers wireless customers with voice and data plans will b...

wphailtsm2023 · 09-23-2023

Sorry I'm not sure if you can look into further but it seems like Shaw Mobile 25GB plans got migrated to Rogers on two different plans that are basically the same but the LTE plan doesn't have 5G (rate limited) access. 1. Shaw 27GB BYOD2. 4G LTE Shaw...

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XB8 Intermittent Disconnects

5G access for Shaw Mobile migrated customers

Shaw Mobile migrated customers access to 5G

5G for Shaw Mobile migrated customers?

Re: XB8 Intermittent Disconnects

Re: XB8 Intermittent Disconnects

Re: If I have a Shaw contract is it COMPULSARY that I transfer to Shaw and is contract duration reset to 2 more years?

Re: 5G access for Shaw Mobile migrated customers

Re: 5G for Shaw Mobile migrated customers?