Been with Shaw for over 5 years, since the merger, Rogers doesn't understand that people like myself are on long term disability and we get paid once a month and always carry an overdue balance and now I get threatened with disconnect and no one is h...
I don't know if this forum is for Shaw customers (Internet, Home Phone). But I'll post anyways. A family member recently cancelled a preauthorized credit card payment around July 9, 2024. The current bill states that the amount will still be automa...
When the "merger" happened, Rogers suddenly billed me for a MyTab payment of $15.00. I did finance a phone but it was paid off months earlier and I wasn't receiving bills from Shaw. On telling this to Rogers, they told me many times that I had to c...
I just spent the last 90 minutes with three different agents trying to resolve an issue I just discovered today. During the migration from Shaw, I ended up with three separate mobile numbers spread across two different Rogers accounts. Having set up ...
After shaw got bought out by rogers I got an email saying that nothing will change other than bill coming out of rogers instead of shaw. Then I get double billed for my last month of my contract. From both shaw and rogers. I had automatic bill paymen...
I was originally a shaw customer who was forced to switch to rogers due to the merger. I had nothing but issues with rogers billing and customer service so in January of this year I switched to a new service provider, ported my phone number and was d...
I have recently learned that I cannot stop data use after 1GB. When I was with Shaw the data would stop automatically once limit reached. Now it just rolls into $10/GB with no way to throttle or stop. I know that they can do this as other plans allo...
I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...
I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...
I've been receiving emails about past due amount of my Shaw mobile account. I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don...
used a service of shaw mobile and migrate to rogers wireless and now rogers owned shaw who should give me a refund for my overpaid from the last month service of shaw mobile? **Labels Added**
On my last shaw bill I had an outstanding credit due to the transfer timing. I no longer have access to the shaw mobile site. How will these credits be paid back to the customer? **Labels Added**
Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...
When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me. After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...
I bought a phone from Shaw before all the talk about Rogers buying Shaw. I was making monthly payments, that was the contract that I signed with Shaw. When I transferred my account with Rogers, I thought my tab will transfer as well. NOPE and out of ...
I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent. With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved. The most ridi...
Hi, I've transferred my mobile number over to Rogers and I'm on their network, but I'm still receiving Shaw mobile bills in my inbox. When will I receive my first Rogers Mobile bill?
I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...
I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...