Hello, I'm a new Rogers customer that migrated from Shaw 25GB plan to the new Rogers' "Shaw 27GB BYOD" plan. I can see in 'My Plan Details' that I have:Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesAcces...
My wife and I just switched from Shaw mobile to Rogers. All seems fine except that I can’t send iMessages, they default to texts (green not blue) for existing contacts that are in my Contacts as iPhones. I’ve reset various settings and restarted the ...
I had Shaw mobile lines and then it got converted to Rogers.Recently one of my kids phone with 1gb data plan was charged at the rate of $378 per GB.I called Rogers but they are not helping and saying that contract is set at $3 per MB for overage char...
When I was on Shaw's $0 by the gig, if I used up my data (which didn't expire for 90 days), I could just wait until I wanted to top up more data. Therefore no $10 overage fees plus the data rolled over month to month. I believe we were promised an eq...
Been with Shaw for over 5 years, since the merger, Rogers doesn't understand that people like myself are on long term disability and we get paid once a month and always carry an overdue balance and now I get threatened with disconnect and no one is h...
When I was with Shaw Mobile up until yesterday when I converted to Rogers, Shaw allowed me to change the length of time my cell phone rang before the voicemail answered. The standard length of time was 20 seconds, but I was able to change that to be ...
Can someone explain to me why I can't return the wi-fi modem to the store where I bought it but have to send it somewhere via Canada Post?
In 2023, I visited the Greek Islands and when trying to check my Shaw email and found it locked. This is a very annoying problem and I could not get this resolved until I got back to Canada. This is something that Rogers / Shaw should sort out so it ...
I noticed my plan still had 1GB on it, which I had before but couldn't use due to not spending time in coverage area. Since I couldn't use it, I had my data off. Anyway, I decided to look into the details for the data on this plan.Helper Bot : Said ...
I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...
I don't know if this forum is for Shaw customers (Internet, Home Phone). But I'll post anyways. A family member recently cancelled a preauthorized credit card payment around July 9, 2024. The current bill states that the amount will still be automa...
So, ShawGo used to pick up on my cell phone when I was out and about, or was easy to sign into. Rogers is a nightmare. I've tried to sign in with my email and password to be told there is an error in my username or password. There isn't because ...
I run the admin for our company and suddenly today when I log into the admin portal everything is redirected from Shaw to Rogers. Some advanced notice would have been appreciated for one thing. The new portal takes ages to load on every screen and...
When the "merger" happened, Rogers suddenly billed me for a MyTab payment of $15.00. I did finance a phone but it was paid off months earlier and I wasn't receiving bills from Shaw. On telling this to Rogers, they told me many times that I had to c...
I just spent the last 90 minutes with three different agents trying to resolve an issue I just discovered today. During the migration from Shaw, I ended up with three separate mobile numbers spread across two different Rogers accounts. Having set up ...
After shaw got bought out by rogers I got an email saying that nothing will change other than bill coming out of rogers instead of shaw. Then I get double billed for my last month of my contract. From both shaw and rogers. I had automatic bill paymen...
I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
Hi,I am using the ignite home internet in Toronto and will be moving from Toronto to Calgary sooner or later.Can I keep my current Rogers home internet contract and continue to use it when moving into Calgary?Or do I have to cancel the contract here ...
I was originally a shaw customer who was forced to switch to rogers due to the merger. I had nothing but issues with rogers billing and customer service so in January of this year I switched to a new service provider, ported my phone number and was d...
This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...
