Together with Shaw
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Shaw together with Rogers Billing — Auto Pay

I don't know if this forum is for Shaw customers (Internet, Home Phone). But I'll post anyways. A family member recently cancelled a preauthorized credit card payment around July 9, 2024.   The current bill states that the amount will still be automa...

Hmm by I'm a senior enthusiast
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Shaw Go to Rogers Go

So, ShawGo used to pick up on my cell phone when I was out and about, or was easy to sign into.   Rogers is a nightmare.  I've tried to sign in with my email and password to be told there is an error in my username or password.   There isn't because ...

fiona59 by I plan to stick around
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Migration Issues for Business (SmartVoice/Advantage)

I run the admin for our company and suddenly today when I log into the admin portal everything is redirected from Shaw to Rogers. Some advanced notice would have been appreciated for one thing.    The new portal takes ages to load on every screen and...

AnonAdmin by I've been around
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Incorrect billing

When the "merger" happened, Rogers suddenly billed me for a MyTab payment of $15.00.  I did finance a phone but it was paid off months earlier and I wasn't receiving bills from Shaw.  On telling this to Rogers, they told me many times that I had to c...

Pavimo by I've been around
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Migration nightmare with extra accounts??

I just spent the last 90 minutes with three different agents trying to resolve an issue I just discovered today. During the migration from Shaw, I ended up with three separate mobile numbers spread across two different Rogers accounts. Having set up ...

ubuimi by I've been around
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Shaw to rogers transition.. contact ccts?

After shaw got bought out by rogers I got an email saying that nothing will change other than bill coming out of rogers instead of shaw. Then I get double billed for my last month of my contract. From both shaw and rogers. I had automatic bill paymen...

Korazy by I've been around
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Migration from Shaw Mobile to Rogers Mobile

I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by  Rogers.  Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed.  It appears that...

bunnnyrabit by I plan to stick around
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Moving from Toronto to Calgary

Hi,I am using the ignite home internet in Toronto and will be moving from Toronto to Calgary sooner or later.Can I keep my current Rogers home internet contract and continue to use it when moving into Calgary?Or do I have to cancel the contract here ...

Kevin- by I've been around
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Rogers' continuing to charge after services cancelled.

I was originally a shaw customer who was forced to switch to rogers due to the merger. I had nothing but issues with rogers billing and customer service so in January of this year I switched to a new service provider, ported my phone number and was d...

Avrgrl by I've been around
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Resolved! Shaw to Rogers Migration Nightmare

This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...

StephenBu by I've been here awhile
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Shaw to Rogers By the Gig Plan

I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...

Yeshua by I've been around
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Resolved! Migration Nightmare

I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...

Ian50 by I've been around
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Resolved! Rogers and Shaw still separate

I recently signed up with Rogers TV, Internet, and home phone also cell phone. When I called the Rogers number after sitting on hold for half an hour, I was informed I needed to call Shaw as they were not quite connected yet. When I finally did get t...

Mitchie574 by I've been here awhile
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Resolved! Roaming fees for the new Shaw 27GB BYOD plan

Hello, I'm a new Rogers customer that migrated from Shaw 25GB plan to the new Rogers' "Shaw 27GB BYOD" plan. I can see in 'My Plan Details' that I have:Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesAcces...

brgruber by I've been around
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Calgary Internet Drop Out constantly.

since this "merger" my internet has become very poor, 30 sec - 2 min service cutouts every 20 -> 30 min. its not a hardware issue in my home.. its a Rogers/Shaw infrastructure issue. Why am i paying these prices for this quality service.      ***Edit...

Gleadle by I've been here awhile
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Charged A Portability Fee By Shaw

    I've been receiving emails about past due amount of my Shaw mobile account. I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don...