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Charged for phone due to migration

When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same.  Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...

Migrated to Rogers and No Wireless Service at Home

A former Shaw customer discovers there is no Rodgers service at my house! Ok - I was not thrilled to hear about the merger - I have always really liked Shaw - but what can you do? At least the 5 year price guarantee gives a person a chance to shop ar...

Bethd1 by I've been here awhile
  • 108 Views
  • 3 replies
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Resolved! Activation fee

I am a former Shaw customer............It was not my choice to change to Rogers so being charged an activation fee by Rogers is unfair,,,,,,,,,It's not like I wanted to activate with you...........unfair money grab

Porting a number from Shaw

100% disappointed. After numerous on line chats and phone calls I still have no resolution. The last call with Rogers ended with a rude rep who transferred me to nowhere and after another 15 minutes the call ended. I am now on the temporary number un...

SteveTom by I've been around
  • 954 Views
  • 3 replies
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Migration from Shaw Mobile to Rogers Mobile

I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by  Rogers.  Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed.  It appears that...

bunnnyrabit by I plan to stick around
  • 2126 Views
  • 14 replies
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Overcharging Shaw user

I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...

MJCCL by I plan to stick around
  • 117 Views
  • 2 replies
  • 0 likes

Migration from Shaw Mobile to Rogers Wireless has started

I had a very  frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer.They claimed that I would get 6GB of data fo...

Hmm by I'm a regular
  • 9863 Views
  • 27 replies
  • 3 likes

Resolved! Shaw to Rogers migration billing issue

Just migrated from Shaw to Rogers on June 9th and recieved my first bill. $616 for 5 lines. LOL.I paid $70 with Shaw...3 lines were 3GB @$15 and 2 Lines were the $0 plan with the $10 by the Gig optionsYou think something is wrong Rogers?   **Labels A...

Vince27 by I've been here awhile
  • 1704 Views
  • 10 replies
  • 2 likes

Disastrous Move from Shaw to Rogers

I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person...

tbinette by I've been here awhile
  • 236 Views
  • 4 replies
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BIG difference in mobile bill---why?

My husband and i bought our phones 3 years ago from Shaw with the proviso that when they were paid off, we would have no further charges monthly UNLESS we deliberately and personally paid  for extra data. We also paid nothing to use our home wifi to ...

arleear by I've been around
  • 118 Views
  • 1 replies
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Cannot Access Sportsnet Channels After Migration

Hi there,I am a Shaw customer and my Value Plan was expiring this month. I renewed it on Aug 27, and since then I cannot access any of the SportsNet channels on SportsNet Now or the SportsNet app.I can access them on Ignite tv, but that doesn't help ...

kiton by I've been here awhile
  • 193 Views
  • 3 replies
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Shaw, to Rogers, to new phone plan. Bye migration!

Loved shaw, good customer support and $25 a month for unlimited data talk and text... even without auto payment they didn't charge me any more for my plan.I was switched to rogers and they are speaking over me the entire time I'm trying to explain th...

Falentines by I've been here awhile
  • 181 Views
  • 1 replies
  • 0 likes

Porting from Shaw to Rogers

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...

Malaika-74 by I've been here awhile
  • 317 Views
  • 4 replies
  • 1 likes

Migration Nightmare

I am frustrated and really disappointed with the experience with migrating from Shaw Mobile to Rogers. It started with being given the run around from department to department which I had to repeat this multiple times due to being disconnected multip...

Resolved! Roaming fees for the new Shaw 27GB BYOD plan

Hello, I'm a new Rogers customer that migrated from Shaw 25GB plan to the new Rogers' "Shaw 27GB BYOD" plan. I can see in 'My Plan Details' that I have:Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesAcces...

brgruber by I've been around
  • 726 Views
  • 3 replies
  • 0 likes