When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...
After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me. After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...
Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...
Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...
My husband and i bought our phones 3 years ago from Shaw with the proviso that when they were paid off, we would have no further charges monthly UNLESS we deliberately and personally paid for extra data. We also paid nothing to use our home wifi to ...
I am frustrated and really disappointed with the experience with migrating from Shaw Mobile to Rogers. It started with being given the run around from department to department which I had to repeat this multiple times due to being disconnected multip...
Migrated Shaw $0 line to Rogers. Confirmed during migration process and one more time after that billing would be $0. First invoice issued $63.27. Contacted support requesting billing correction. Was assured that billing would be corrected to $0. Two...
Heads up all Shaw customers asked to migrate to Rogers - The accounts they create are BROKEN and cannot be used to add any new numbers/plans, existing Shaw or even Rogers.I went to renew my Shaw 45$ 25GB plan with new iPhone for $35 a month it was th...