This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...
I received a new sim card for my IPhone, inserted works with temp phone number logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day.used online chat to reach support , waited 2hrs i...
I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent. With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved. The most ridi...
What is I want don't WANT to contract with Rogers?I'm basically asking if I'm legally obilged (if I MUST) Also, if I accept Rogers T&C, (enter into a contract with them) am I restarting my 2 year term or just riding out what would be left with Shaw?...
When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...
Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...
I swapped my sim card about a month late. Unsurprisingly, things such as voicemail don't seem to be working.Is there any way I can request a list of calls and texts that have been made to the number over the past few months? There's no way Rogers doe...
Is there a trick to transferring a SIM card number and e sim to my phone from Shaw to Rogers? I have tried and tried and it doesn’t work. They even sent me a new SIM card. Now I receive a message that I have put the SIM card in The wrong phone. I use...
I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...
I'm seeing all the horror stories with Shaw migration and starting the 1st of my 5 lines yesterday. I'm hoping to avoid the billing issues many are experiencing but first I want to know how to get help! Where is a step by step list to follow? All I...
"I am extremely disappointed and frustrated with Rogers' handling of my phone migration from Shaw. Without any consideration for my situation, Rogers disconnected my phone before I even received the SIM card. I had to wait four days to receive the ca...
I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...
I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...
Recently moved from Shaw to Roger's. Paid $27/month at Shaw. Rogers guaranteed the same rate for 5 years. First bill was $42 so I contacted support. They credited my account for the difference. Second bill was $42 . This time, Rogers did nothing. Thi...
Most if not all post on this subject are asked to reach out to customer support - We shouldn't have to reach out to customer support, it's nearly 4 months into this transition from Shaw Mobile to Rogers Monopoly, WHY haven't you got your act together...
On Shaw support for years we have always had an estimate of wait time. When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?
Spent the morning talking to many agents both Shaw and Rogers. No one seems to have a answer to this. As our cel accounts are being transferred (new sim cards on their way) over as I text...why hasn't anyone address this yet? **Labels Added**
I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person...