Been with Shaw for over 5 years, since the merger, Rogers doesn't understand that people like myself are on long term disability and we get paid once a month and always carry an overdue balance and now I get threatened with disconnect and no one is h...
When I was with Shaw Mobile up until yesterday when I converted to Rogers, Shaw allowed me to change the length of time my cell phone rang before the voicemail answered. The standard length of time was 20 seconds, but I was able to change that to be ...
I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...
I don't know if this forum is for Shaw customers (Internet, Home Phone). But I'll post anyways. A family member recently cancelled a preauthorized credit card payment around July 9, 2024. The current bill states that the amount will still be automa...
When the "merger" happened, Rogers suddenly billed me for a MyTab payment of $15.00. I did finance a phone but it was paid off months earlier and I wasn't receiving bills from Shaw. On telling this to Rogers, they told me many times that I had to c...
I just spent the last 90 minutes with three different agents trying to resolve an issue I just discovered today. During the migration from Shaw, I ended up with three separate mobile numbers spread across two different Rogers accounts. Having set up ...
After shaw got bought out by rogers I got an email saying that nothing will change other than bill coming out of rogers instead of shaw. Then I get double billed for my last month of my contract. From both shaw and rogers. I had automatic bill paymen...
I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...
I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...
HiCan someone from Rogers look into my case?
I recently signed up with Rogers TV, Internet, and home phone also cell phone. When I called the Rogers number after sitting on hold for half an hour, I was informed I needed to call Shaw as they were not quite connected yet. When I finally did get t...
I've been receiving emails about past due amount of my Shaw mobile account. I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don...
Is it possible to reset password for "incoming mail server"? (imap.shaw.ca.) I have no recollection of PW *** Edited Labels ***
When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
It has been a month of trying to resolve porting over one of my numbers from Shaw. I had 3 numbers with Shaw. Two received SIM cards for automigration. The third did not. To find out what was happening with the 3rd number I called Rogers. I spent 4 h...
I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...
On Shaw support for years we have always had an estimate of wait time. When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?
Phone number migration from Shaw to Roger was not successful!I have been dealing with trying to port over from Shaw to Rogers since Oct and have spent hours on the phone only to be told that they aren't sure what the solution is, Rogers needs to get...
Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...