Shaw to Rogers Migration Billing Error

[aytch]

Migrated Shaw $0 line to Rogers. Confirmed during migration process and one more time after that billing would be $0.

First invoice issued $63.27. Contacted support requesting billing correction. Was assured that billing would be corrected to $0. Two days since I contacted support, current balance is $35.27--still not correct but slightly better I suppose.

First payment will be charged on or after August 8. How do I get the balance/billing corrected to what it should be?

Thanks.

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[RogersJermaine · Accepted solution]

Hi @aytch,

Welcome to the Rogers Community Forums, and thank you for your post!

We do apologize for any confusion with your billing so far. We do hope to ensure that the transfer is a smooth transition for all of our customers. With the credit, you should see it updated on your next invoice. If you are still noticing any discrepancies, then please reach out to our dedicated team here.

Thank you again for your patience!

RogersJermaine

[aytch]

Hi Jermaine,
Could you please clarify what credits will be adjusted on the next invoice? As the balance on my account is currently $35, am I to understand that I will be charged this month and then credited the overcharge the next month? Will the credit be refunded to my payment method? Thanks.

[RogersYasmine]

Good day @aytch!

I believe you mentioned that you reported the billing issue to our customer care folks. If they agreed that your balance should be $0 and advised that the appropriate credits would be applied, then you should see those credits on your NEXT invoice that is issued.

I hope this helps clarify!

Kind regards,
RogersYasmine