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Shaw Go to Rogers Go

So, ShawGo used to pick up on my cell phone when I was out and about, or was easy to sign into.   Rogers is a nightmare.  I've tried to sign in with my email and password to be told there is an error in my username or password.   There isn't because ...

fiona59 by I plan to stick around
  • 235 Views
  • 2 replies
  • 0 likes

Migration Issues for Business (SmartVoice/Advantage)

I run the admin for our company and suddenly today when I log into the admin portal everything is redirected from Shaw to Rogers. Some advanced notice would have been appreciated for one thing.    The new portal takes ages to load on every screen and...

AnonAdmin by I've been around
  • 154 Views
  • 1 replies
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Migration nightmare with extra accounts??

I just spent the last 90 minutes with three different agents trying to resolve an issue I just discovered today. During the migration from Shaw, I ended up with three separate mobile numbers spread across two different Rogers accounts. Having set up ...

ubuimi by I've been around
  • 185 Views
  • 1 replies
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Migration from Shaw Mobile to Rogers Mobile

I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by  Rogers.  Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed.  It appears that...

bunnnyrabit by I plan to stick around
  • 14266 Views
  • 29 replies
  • 3 likes

Moving from Toronto to Calgary

Hi,I am using the ignite home internet in Toronto and will be moving from Toronto to Calgary sooner or later.Can I keep my current Rogers home internet contract and continue to use it when moving into Calgary?Or do I have to cancel the contract here ...

Kevin- by I've been around
  • 373 Views
  • 1 replies
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Resolved! Shaw to Rogers Migration Nightmare

This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...

StephenBu by I've been here awhile
  • 3462 Views
  • 17 replies
  • 2 likes

Shaw to Rogers By the Gig Plan

I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...

Yeshua by I've been around
  • 383 Views
  • 1 replies
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Resolved! Migration Nightmare

I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...

Ian50 by I've been around
  • 450 Views
  • 1 replies
  • 3 likes

overpaid

used a service of shaw mobile and migrate to rogers wireless and now rogers owned shaw who should give me a refund for my overpaid from the last month service of shaw mobile?   **Labels Added**    

anes by I've been around
  • 362 Views
  • 1 replies
  • 0 likes

Resolved! Not same service after migration to Rogers

I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...

afreitasoca by I've been here awhile
  • 1058 Views
  • 2 replies
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Resolved! Outstanding credit balance on last Shaw bill

On my last shaw bill I had an outstanding credit due to the transfer timing. I no longer have access to the shaw mobile site. How will these credits be paid back to the customer?   **Labels Added**

joefletch by I've been here awhile
  • 762 Views
  • 2 replies
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Wrongful Billing from Rogers

Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...

Resolved! What does "Access your data from Canada+US" mean?

On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan?       ***Added Labels***

Charged for phone due to migration

When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same.  Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...

Cannot port number from Shaw to Rogers

Phone number migration from Shaw to Roger was not successful!I have been dealing with trying to port over from Shaw to Rogers since Oct  and have spent hours on the phone only to be told that they aren't sure what the solution is, Rogers needs to get...

Lost3 by I've been around
  • 356 Views
  • 1 replies
  • 0 likes

Endless frustration

Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...

Samdt by I've been around
  • 409 Views
  • 1 replies
  • 0 likes

Frustration dealing with the switch from Shaw to Rogers

The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible. We received  5 SIM cards in the mail (we have 5 family phones) with no ins...

Roth66 by I've been around
  • 966 Views
  • 1 replies
  • 1 likes

Frustrating Customer Experience from Rogers

After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me.   After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...