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Shaw Go to Rogers Go

So, ShawGo used to pick up on my cell phone when I was out and about, or was easy to sign into.   Rogers is a nightmare.  I've tried to sign in with my email and password to be told there is an error in my username or password.   There isn't because ...

fiona59 by I plan to stick around
  • 246 Views
  • 2 replies
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Resolved! Shaw to Rogers Migration Nightmare

This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...

StephenBu by I've been here awhile
  • 3489 Views
  • 17 replies
  • 2 likes

Shaw to Rogers By the Gig Plan

I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...

Yeshua by I've been around
  • 387 Views
  • 1 replies
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Charged A Portability Fee By Shaw

    I've been receiving emails about past due amount of my Shaw mobile account. I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don...

Wrongful Billing from Rogers

Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...

Resolved! What does "Access your data from Canada+US" mean?

On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan?       ***Added Labels***

Shaw to Rogers Number Port Issue

It has been a month of trying to resolve porting over one of my numbers from Shaw. I had 3 numbers with Shaw. Two received SIM cards for automigration. The third did not. To find out what was happening with the 3rd number I called Rogers. I spent 4 h...

EAJB by I've been here awhile
  • 673 Views
  • 5 replies
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Billing Mistake

I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent.  With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved.  The most ridi...

AnQ by I've been here awhile
  • 609 Views
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Resolved! Trying to port numbers from Shaw

Hello   I'm having some issues with my account being cancelled during the porting process. I think there may have been some errors made during the port. Originally I chatted with a person online to help port my number from Shaw, however it was ported...

Resolved! Shaw Mobile to Rogers migration inquiry

Hi, I've transferred my mobile number over to Rogers and I'm on their network, but I'm still receiving Shaw mobile bills in my inbox. When will I receive my first Rogers Mobile bill?

Any way to receive old messages and calls in a list?

I swapped my sim card about a month late. Unsurprisingly, things such as voicemail don't seem to be working.Is there any way I can request a list of calls and texts that have been made to the number over the past few months? There's no way Rogers doe...

CadoM by I've been around
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Accidentally Paid My Shaw Bill to the Rogers Account

Thinking that accounts had transferred over to Rogers I used the Rogers 11 digit account access through T.D. to pay my Shaw account balance. I am now being told by Shaw that I am arrears and that they can't reconcile with Rogers? I have tried connect...

krenaud2 by I've been here awhile
  • 1968 Views
  • 7 replies
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Porting from Shaw to Rogers

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...

Malaika-74 by I've been here awhile
  • 1813 Views
  • 9 replies
  • 1 likes

Rogers plan

I signed up for $40 a month but have to call every month in order to get it! They charge me $45 and say ooops we forgot to give you 5 dollars off!This is every month! Spending 45 mins on the phone for $5 what a sham!Is this the only place I can voice...

paulyprop by I've been around
  • 379 Views
  • 1 replies
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Disastrous Move from Shaw to Rogers

I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person...

tbinette by I've been here awhile
  • 2870 Views
  • 4 replies
  • 2 likes

Cannot Access Sportsnet Channels After Migration

Hi there,I am a Shaw customer and my Value Plan was expiring this month. I renewed it on Aug 27, and since then I cannot access any of the SportsNet channels on SportsNet Now or the SportsNet app.I can access them on Ignite tv, but that doesn't help ...

kiton by I've been here awhile
  • 2030 Views
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Shaw, to Rogers, to new phone plan. Bye migration!

Loved shaw, good customer support and $25 a month for unlimited data talk and text... even without auto payment they didn't charge me any more for my plan.I was switched to rogers and they are speaking over me the entire time I'm trying to explain th...

Falentines by I've been here awhile
  • 1061 Views
  • 1 replies
  • 0 likes