Pay as You Go™
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No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 1478 Views
  • 41 replies
  • 0 likes

PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I've Been Here Awhile
  • 1878 Views
  • 16 replies
  • 0 likes

Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've Been Here Awhile
  • 3187 Views
  • 7 replies
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Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've Been Around
  • 186 Views
  • 1 replies
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Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a Senior Advisor
  • 995 Views
  • 9 replies
  • 0 likes

Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've Been Here Awhile
  • 463 Views
  • 4 replies
  • 0 likes

Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! Do the pre-paid plans work at 5G speeds?

Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Rogers has a 5G network, and their regular monthly plans...

mindKILLER by I've Been Here Awhile
  • 791 Views
  • 3 replies
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Resolved! PayGo top up account confusion.

I purchased a talk and text 20 last month that expired today. Yesterday I topped up with $100 , which is good for 1 year. So today I received a text saying "The payment for your $20/month plan was received." Is that for the last month? How come I did...

Roxy87 by I've Been Here Awhile
  • 9599 Views
  • 52 replies
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Resolved! SIM Card No Longer Active After Attempted SIM Card Change.

Account transfer done by a Rogers representative failed. Both my SIM cards new and old are inactive! About an hour ago, I dialed *611 and talked with a Rogers representative telling her:   "I have a Pay as You Go Rogers account. I bought a new phone ...

bogdanlazar by I Plan to Stick Around
  • 863 Views
  • 3 replies
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Resolved! How to Prevent Incoming SMS Charges

How can I stop $0.60 SMS charges being repeatedly charged to unused phone permanently? I have been a Pay-As-You Go customer for many years, and overall very satisfied with the service; the respect and responses I receive from representatives; and of ...

Medea by I'm Here A Lot
  • 3396 Views
  • 11 replies
  • 0 likes

Pay as You Go for Texting Only?

Hi,   I'm in the process of moving to a very remote community.  My neighbour has been a great help, but he's not interested in technology (i.e. phones).  Ideally, I was hoping to be able to buy him a minimalist pay-as-you-go phone, and get him a chea...

SteveFunk by I've Been Around
  • 442 Views
  • 1 replies
  • 0 likes

Account Number

What is my account number? Please let me know.   Thanks & best regards     ***Added Labels***

AP17 by I've Been Around
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  • 9 replies
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Resolved! Strange Top Up Deduction

Hi everyone,I topped up my pay as you go account 30$, but the payment processed was recorded as 26.55, not 30. What's going on? (And I haven't chosen a new add-on at this point; pure top up) I also haven't made any calls or texts that were charged.Th...

spark227 by I've Been Here Awhile
  • 3651 Views
  • 8 replies
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Resolved! Roaming Charge activated due to Incoming Text.

Hello Rogers,   I am currently living in Thailand.  Today I needed to validate my identity on Amazon.com and they sent me a Text.  My understanding is that Incoming Texts are free yet my Roaming was activated today due to the incoming Text.    Two we...

ions78 by I've Been Here Awhile
  • 2345 Views
  • 6 replies
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Resolved! $25 Talk & Text plan

Hi. I'm thinking of changing from the $12 Talk & Text plan to the $25 Talk & Text plan since 50 minutes a month is not enough and each minute over is now $0.60. So just a couple of questions: Are the 250 Canada wide minutes any day and any time of da...

unun4848 by I Plan to Stick Around
  • 764 Views
  • 1 replies
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Resolved! Buying a new phone for pay as you go plan

Hi all,   I want to purchase a new phone to replace my old cellphone, I am currently using the pay as you go/$12 dollars monthly prepaid plan, I went to 2 Rogers stores already in my city and both times was told if I want to buy a new phone I have to...

arts2005 by I've Been Here Awhile
  • 2279 Views
  • 8 replies
  • 0 likes