Pay as You Go™
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Resolved! Pay as you go changed?

Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...

$100 top up expire date short than before?

Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before,  every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...

HowardL by I plan to stick around
  • 1877 Views
  • 13 replies
  • 0 likes

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 12855 Views
  • 64 replies
  • 1 likes

Resolved! Transfer of phone number and plan using different sim

Hi,....... I have an old standard size sim card which i used for my old samsung phone. i recently bought an iphone 5 and it uses a nano sim card. I would like to use my original phone number with my iphone any ideas on how to transfer the plan? I had...

ham123 by I've been around
  • 6994 Views
  • 8 replies
  • 0 likes

Resolved! PAYGO Suspicious Charges

I have been out of the country for 4 months and just returned. While away I had a local land line so my PAYGO phone was switched off but the sim still installed. On the 18 January 2023 I decided to get a Barbados FLOW sim and install it in my PAYGO p...

bg47 by I plan to stick around
  • 661 Views
  • 2 replies
  • 0 likes

Resolved! Prepaid Phone

I have a prepaid phone that my wife uses and I have it on a annual renewal. I want to link it to my rogers account but I require an account number for the prepaid phone and I can not locate one. I pay it over the phone and have never seen an account ...

password by I plan to stick around
  • 686 Views
  • 1 replies
  • 0 likes

Resolved! Does Rogers still have support communication via email?

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone.   But recently, seems I missed 2 calls from Rogers....

HowardL by I plan to stick around
  • 1059 Views
  • 3 replies
  • 0 likes

prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

Credit Card Required for Top Up

Hi there,   I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL by I plan to stick around
  • 745 Views
  • 2 replies
  • 0 likes

PAYGO recharge issues

Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...

PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I've been here awhile
  • 4286 Views
  • 17 replies
  • 0 likes

Rogers went down

So we had no service for 24 hours just like those who have monthly bills   How will Rogers compensate us?   Will we have an extra day added to our expiry date?   Cash added to our accounts?   Or we just be ignored?     ***Edited Labels***

fiona59 by I plan to stick around
  • 700 Views
  • 2 replies
  • 0 likes

Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've been here awhile
  • 5430 Views
  • 7 replies
  • 0 likes

Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've been around
  • 952 Views
  • 1 replies
  • 0 likes

Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 8971 Views
  • 9 replies
  • 0 likes

Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've been here awhile
  • 2139 Views
  • 4 replies
  • 0 likes

Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! Do the pre-paid plans work at 5G speeds?

Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Rogers has a 5G network, and their regular monthly plans...

mindKILLER by I've been here awhile
  • 1957 Views
  • 3 replies
  • 0 likes