Pay as You Go™
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$100 top up expire date short than before?

Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before,  every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...

HowardL by I plan to stick around
  • 2667 Views
  • 13 replies
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Prepaid account

I have an account for my phone and my husband's we only use talk and text and don't do a lot of either.  I switched to prepaid and requested an email on how to make payments and have them credited to the prepaid phone.  Signing in to the account numb...

Resolved! Calling PayGo to renew, what changed?

I'm on a grandfathered talk anytime plan which I renew annually. My PayGo balance expires on Sunday, so today (Friday) I'm trying to call PayGo (1-800-575-9090) to renew using my remaining balance of about $50 and get credit for a bunch of spam texts...

OLDYELLR by I'm a senior advisor
  • 1451 Views
  • 7 replies
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Credit Card Required for Top Up

Hi there,   I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL by I plan to stick around
  • 919 Views
  • 2 replies
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PAYGO recharge issues

Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...

Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've been here awhile
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Resolved! PayGo top up account confusion.

I purchased a talk and text 20 last month that expired today. Yesterday I topped up with $100 , which is good for 1 year. So today I received a text saying "The payment for your $20/month plan was received." Is that for the last month? How come I did...

Roxy87 by I've been here awhile
  • 15684 Views
  • 52 replies
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How did my PayGo balance get so low?

Hi! I'm hoping to find some answer here. I've tried calling and speeaking with an agent (successfully) but they couldn't completely help me, do you know if there's any way or a specific phone number to get to a higher up agent?   My problem is pretty...

Molianne by I've been here awhile
  • 3407 Views
  • 7 replies
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Account Number

What is my account number? Please let me know.   Thanks & best regards     ***Added Labels***

AP17 by I've been around
  • 12856 Views
  • 9 replies
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1 year unlimited for $180

Get 1-year of unlimited local evening and weekend local calling + unlimited texting for just $180.*  In the unlimited texting does that include video and picture or do you have to pay extra?  If its extra how much more is it?  Thanks         ***Edite...

melina12 by I've been around
  • 38051 Views
  • 96 replies
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Changing Plan

How can I change from $85/yr text plan to $10/month plan for texting?  When I log onto my account and try to change plans it does not list the $10 month. Thank you       ***Added Labels***

caroldc by I've been here awhile
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  • 4 replies
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Resolved! Pay as you go data pass

I have not been able to buy a 1 day data pass. In the past, if I tried to access a web site, it would ask me to purchase a pass. But it is no longer doing it  I also tried to text Yes to 3282. It took me to Rogers, but after a long wait, safari comes...

krist8 by I plan to stick around
  • 5975 Views
  • 5 replies
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Resolved! What is the most basic Pay-as-you-go price plan?

I'm looking to activate a paygo plan, with just adding in $100/year card.    A few minutes of calls/text is all I need.   Is there a $10/mo option?  Seems all others do but Rogers is $15 base?     ***Added Labels***

Tt99 by I've been around
  • 2162 Views
  • 2 replies
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Pay as You Go online annual renewal using a credit card

The Pay as You Go website allows you to enter a credit card to setup an automatic annual renewal. However, this does NOT activate the feature. You still have to call someone to have them ACTIVATE your auto renewal on the card you've already entered. ...

B_E_T by I've been around
  • 3055 Views
  • 4 replies
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Resolved! pay as you go wants more money to talk to an agent!

So i topped up my $25 plan yesterday , and my online account  says im good till april 29 , yet my phone now says out of minutes and cant make calls , so  i dont know what happen , but anyways i tried all the rogers numbers,  most dont deal with paygo...

kima by I'm here a lot
  • 6748 Views
  • 21 replies
  • 0 likes