$100 top up expire date short than before?

[HowardL]

Hi there,

I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.

But i remember that before,  every $100 can extend the expire date 360 (or 365) days, so the $200 top up shall extend 2*360 (or 2*365) days.

Is the expire date short than before or I wrongly remember that?

PS: If I remember correctly, before, I used to top up 2 times by using online way, the expire date was extended on the basis of the date after 1st time top up.

e.g. 1st time top up $50, then the date extended to e.g. 2020-1-1, then top up $50 again, the date changed to 2020-2-1.

That's why I consider the 2 times $100 top up shall extend the expire date from 2024-1-11 to 2025-1-11

Thanks.

***Edited Labels***

[57]

I've always used auto-top-up and then suspend payments for a year when I have enough balance, so I'm not familiar with how the vouchers work, but I'll tag @OLDYELLR  because he has used them often.

The nice thing about auto-top up is you can also specify a minimum balance and it'll top up automatically when you reach the minimum you specify. In that way you never run out of money in your "account".  

I would have thought that the expiry date is based on when you do the top up, but I really don't know.

I know that some people do not like to do auto payments, but I have found them to be most convenient for me since I also travel a lot and that way I never need to worry about payments, etc.  It's all taken care of automatically and since I pay with a Rogers MasterCard, I get a rebate and I also get another month to pay since the credit card is on auto-withdrawal from my bank, which gives me almost 2 months from when the original payment takes place.  Definitely a "win" for me.

[OLDYELLR]

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@57 wrote:

I've always used auto-top-up and then suspend payments for a year when I have enough balance, so I'm not familiar with how the vouchers work, but I'll tag @OLDYELLR  because he has used them often.

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I started out buying $25 vouchers each month at the Rogers Store, then $100 ones for a year when I learned about them.  Typing in the long authorization number was a chore, so I got the agent to update my phone. When I learned about the 1-800-575-9090 PayGo number I'd call to update my subscription.  While I can renew on line, I prefer to call because I can ask to draw from my balance if it's well over $100 and also get credit for spam calls.  I've noticed my expiry date has advanced over the years because I don't always renew on the date, just before the next time I need to use my phone. I believe there's 14 days of grace before you lose your balance or even your number if you don't renew on time.

[OLDYELLR]

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@HowardL wrote:

Hi there,

I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.

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1 year is the max for $100. Another $100 just gives you a balance of $200 for the year. But if you had used the second voucher a month later, maybe you could have extended your subscription another month. I'm not sure.

[HowardL]

Ah, this could be an explanation. But as a customer, I didn't consider like this after reading the statement on the

In a word, I thought the expire date is calculated on the basis of the last "expire date", but in your explanation, the expire date is calculated on the basis of the date of top up.

Since there is no statement or example on the top up voucher, I will ask Rogers to check if they can improve this to make clearer understanding.

Thank you for your reply.