Pay as You Go™
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Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 2870 Views
  • 11 replies
  • 0 likes

Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 13279 Views
  • 10 replies
  • 0 likes

"Silent" SMSs on iPhone

We have a new iPhone SE (3rd generation) on a grandfathered PAYGO plan (0.70/SMS, 0.70/minute); the iPhone is synched with an iPad. We do not use SMS, and with the previous "dumb" phone, Rogers always credited us for incoming SMSs.With the iPhone, we...

xxyyz by I plan to stick around
  • 2911 Views
  • 13 replies
  • 0 likes

Resolved! Receive SMS Text abroad

Hi, Can the Rogers Pay As You Go plan receive SMS text at Japan?   Thank you.   **Labels Added**    

shmcheng by I've been around
  • 5715 Views
  • 10 replies
  • 0 likes

Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! How to Prevent Incoming SMS Charges

How can I stop $0.60 SMS charges being repeatedly charged to unused phone permanently? I have been a Pay-As-You Go customer for many years, and overall very satisfied with the service; the respect and responses I receive from representatives; and of ...

Medea by I'm here a lot
  • 9172 Views
  • 11 replies
  • 0 likes

Pay as You Go for Texting Only?

Hi,   I'm in the process of moving to a very remote community.  My neighbour has been a great help, but he's not interested in technology (i.e. phones).  Ideally, I was hoping to be able to buy him a minimalist pay-as-you-go phone, and get him a chea...

SteveFunk by I've been around
  • 1598 Views
  • 1 replies
  • 0 likes

Resolved! Text Messages - # of characters

Basic charge for sending or receiving text messages is 30c. OK that's good. But when does the charge double to 60c or even 90c.? Approx how many words are included for 30c?   Thx - Derek       ***Edited Labels***

dereklola by I plan to stick around
  • 7183 Views
  • 11 replies
  • 0 likes

Resolved! Roaming Charge activated due to Incoming Text.

Hello Rogers,   I am currently living in Thailand.  Today I needed to validate my identity on Amazon.com and they sent me a Text.  My understanding is that Incoming Texts are free yet my Roaming was activated today due to the incoming Text.    Two we...

ions78 by I've been here awhile
  • 10957 Views
  • 6 replies
  • 0 likes

1 year unlimited for $180

Get 1-year of unlimited local evening and weekend local calling + unlimited texting for just $180.*  In the unlimited texting does that include video and picture or do you have to pay extra?  If its extra how much more is it?  Thanks         ***Edite...

melina12 by I've been around
  • 43607 Views
  • 96 replies
  • 0 likes

Changing Plan

How can I change from $85/yr text plan to $10/month plan for texting?  When I log onto my account and try to change plans it does not list the $10 month. Thank you       ***Added Labels***

caroldc by I've been here awhile
  • 2500 Views
  • 4 replies
  • 0 likes

Charged for texts I did nor receive.

Today I received a scam text, purportedly from BMO, inviting me to click a link, which I didn't, I'm not even a BMO customer.     So I check my call history and see the scam message at 12:33, but there are two others before that at 11:06 and 11:08 t...

BMO_scam.jpg
OLDYELLR by I'm a senior advisor
  • 3924 Views
  • 6 replies
  • 0 likes

Resolved! What is the most basic Pay-as-you-go price plan?

I'm looking to activate a paygo plan, with just adding in $100/year card.    A few minutes of calls/text is all I need.   Is there a $10/mo option?  Seems all others do but Rogers is $15 base?     ***Added Labels***

Tt99 by I've been around
  • 2718 Views
  • 2 replies
  • 0 likes

Unable to Receive Texts

So my daughter’s phone recently stopped receiving texts. It can send out and send and receive calls. Money is on her account.Any ideas that I can try?   ***EDITED LABELS**

labtech67 by I've been around
  • 2542 Views
  • 1 replies
  • 0 likes

Using iPad wifi to send text messages to wireless users

On my iPhone 7 I have text message forwarding to allow my iPad to receive text messages from wireless users. I use my iPad over wifi to send and receive to wireless users.    I have 50 text messages per month on my plan. If I use my iPad will it coun...

falcios by I'm a senior enthusiast
  • 1738 Views
  • 1 replies
  • 0 likes

Resolved! Charged for Picture Messages with $10 Prepaid Talk & Text Plan

Hi. I have the $10 Talk & Text plan and it states: 50 Canadian/U.S. and international text, picture,and video messaging. But when I send a picture, I am charged 0.50, even though I am still below the 50 limit. Have not been able to contact support to...

unun4848 by I plan to stick around
  • 6357 Views
  • 17 replies
  • 0 likes